Cameron House on Loch Lomond

When we arrived we were allocated a room with a QS bed. We complained and were ‘reluctantly ‘ moved to another room with KS bed. The receptionist, rather than apologising, said the new room had a ‘slightly larger bed’. Bad PR. In the new room there was no hand soap so we had to call for that. Then no shower gel so we called for that & waited 30 mins before it came ( so delayed our shower ). Then the plug in the bath stuck closed so as we showered in the bath it filled. Then we couldn’t cast to the tv. Maintenance guy came and couldn’t fix the bath or tv. At this stage we were extremely unhappy, having paid about $700AUD per night for our room and were looking forward to the Cameron House experience. To the rescue came KIRSTEN at reception. We explained the situation and she immediately allocated us another room which had no issues. She was extremely apologetic and made us feel as though our concerns were heard and acted upon. Others at reception could learn for Kirsten. She made our stay very enjoyable after a bad start. Shows how supportive staff can turn a bad situation around. Thx Kirsten.

Such a great stop over, but ! Lacking in real detail hospitality. Dinner - I had Scallops & Lamb. Both super, but mixed with an overpowering sauce and poor veg. Frankly, sells well but is a bit of a let down on expectations. Concierge are great though making guests feel special .

We stayed for one night as a birthday treat. Room was clean, with lovely double doors - nice and bright. We added our dog to the booking and received a bundle of items to the door. Very nice touch and all the essentials you need when taking your dog away. I have to mention the concierge team honestly couldn't do more. So helpful, chatty and friendly. On check out you could see they had so many people to attend to yet were still smiling!

This hotel is very modern, and feels very much like an Americanized hotel. If you are looking for some old world charm this is probably not the place to stay. But if you want the modern comforts of a resort style hotel this place checks all the boxes. Multiple dinning choices with typical resort quality food and prices. The food is good but not amazing but convenient if you do not want to leave after a long day. We ate in the Italian restaurant and the steakhouse as we were exhausted from all the hikes. Well appointed bar that makes very good drinks, and a staff that was very friendly and helpful. The property is large and very pretty, the pool area was large for those with family, or wanting to sit in the hot tub after a long day. The views of the lake at night are beautiful and the location is convenient for getting to all of the areas main attractions.

We booked Cameron House for 2 nights to celebrate our 41st wedding anniversary. On our arrival a wedding party was blocking the entrance stairs, making it impossible to enter. A staff member directed us to a side entrance via stairs to the reception. At this time I was told more than once to move my car promptly, which I found unhelpful. When making the booking we received a room upgrade due to an error on their part. On checking in I had to prove this upgrade by showing the receptionist the confirmation email. Clearly poor communication. No offer with our luggage to our room and I had to find a member of staff to help us. We ate at La Vista on the first night. The staff were very polite and pleasant but the glass of wine my wife was given was dirty with red lipstick. An apology and a fresh glass but nothing more than that. Slow service with only having received a starter after an hour. Food quality was average. The following night we had dinner at the Cameron Grill, which was much better in quality and service, especially Brendan, who is a credit to the hotel. On checking out there was no offer of help with our luggage despite plenty of front door staff. The hotel made no obvious effort to recognise our wedding anniversary despite being notified at the time of the booking. It was only individual staff members who were generous in recognition of the reason for our stay. The hotel is in a beautiful setting and the great weather was a bonus, however it needs more attention to detail and genuinely value guests to make it a 5 star resort.