Cameron House on Loch Lomond

We are fortunate to have visited Cameron House on several occasions and again this was another great overnight stay. The rooms in the older part of the hotel are 1st class - its difficult to find any fault. We had dinner in the Cameron Grill and again, this was excellent. Couldnt fault it. There is not a huge menu available and it is very meat based but it suited us. We visited the Greats Scot bar after and pleased to see there was still a singer - this is a great addition and especially as the singer (Holly) was so good. The cocktails and drinks were pretty good also. Breakfast is so busy and probably the only time when it doesnt feel like a 5 star hotel. A lot of items were empty and dont seem to be getting replenished quick enough considering how many people are in the restaurant. Ordering tea and coffee from your server is also a challenge as they are run ragged. The concierge staff are very attentive and hospitable but then the majority of staff in the hotel are similar. Negatives - being charged 12.5% service charge when ordering 2 packets of crisps from the bar. I dont mind as much paying a service charge in a restaurant but I feel its a tad cheeky applying this to absolutely everything thats ordered in the hotel. We had an issue with our bill on check out where we were charged for something in error but this was corrected. Overall, it was a great stay and we look forward to returning soon.

Reception, rooms and service in general were good but the Grill restaurant for dinner was dreadful. Of our party of six two mains had to be returned as they were not cooked as required and another two along with most sides were returned because they were cold. Waiting staff were not attentive nor did they have knowledge of the menu items - poor staff training! Even although, after our complaints, we were not charged for our meal it was very, very disappointing particularly at the prices charged. Also be aware that in the bar they make a charge for nuts/crackers and add a 12.5 % surcharge regardless of the drink prices being high. Unlikely to return or recommend

Despite emailing and receiving a response saying all emails will be responded to in 24hrs, I’m still waiting 4days later. I booked an afternoon tea nearly a week in advance speaking to two people who assured me allergies could be catered for. We arrived at Cameron House and we were seated in the hotel lobby. Whilst seated in the lobby, we could clearly hear weddings being booked (all the details including date, names etc), customers checking in and out and kids running around. This was not a relaxing environment at all and furthermore the gdpr concerns around people’s bookings. When we were greeted by our server, we mentioned I had already phoned regarding my allergies. I had to go through all of those again. The attitude of the server was extremely poor and I was told we might not be able to do that. This was despite me speaking to two people prior to our visit about the menu. I was made to feel like an inconvenience for having allergies. I had to go though everything again. When the food arrived out it was wrong. The sandwiches were not right. When we mentioned this to the server she huffed and it seemed we were causing her a lot of work and effort. She told us it would be 20 minutes to get us plain chicken sandwiches despite this being requested when I made the booking. We said that was ok and we were willing to wait. When they did arrive, the other sandwiches were taken away. It almost felt like these were going to be used elsewhere on the next afternoon tea plates when they came out. I was asked twice could I have butter and I said yes. All my sandwiches had no butter on the bread and were extremely dry. My mum also had mentioned at the start about one item she could not eat (again was mentioned to the two people I spoke to on the phone). This item was on the plate and the server brought a new clean plate over to my mum and asked her to remove it of the plate and put it on to the clean plate. She then came back with another plate with another item on it and asked her to remove it from the plate and put it on to the plate on the stand. Again made us feel the item would be used on another afternoon tea plate rather than leaving it there. When it came to paying the bill I was aware of an optional 12.5% tip. When I went to the bar, the girl said £100. I said yes £100 back. I automatically went to tap my card and she said you need to insert it. When I inserted my card I could just see enter pin which I did. On walking back to my seat I discovered I had actually been charged £112.50 despite me saying £100. I found this to be very deceitful as I can assure you there was not one bit of service worth leaving a tip for. We had asked for the remaining items to be boxed up for us to take with us. When we got home, I was taking the items out to put them on a plate for her and discovered a number of the items had not been boxed up including the roast vegetable tart, brioche tomato and cheese bun and one of the desserts. Overall the service was non existent. I have paid significantly less for afternoon teas at other establishments and had a much better experience including taste and quality of food. This is honestly the worst hospitality experience I have ever had.

Booked Cameron house for my wife’s birthday , stunning location stunning view from my room but a bit disappointed with one or two things. £750 per night you would expect all facilities available but The great Scots bar was closed as private function . The issue is you get dressed for a nice meal in the Cameron grill but you need to go to the Tavern which is more flip flops shorts and t-shirt. The second point is the food was average you pay top prices for average restaurant food. The good point was the great service from the female server Chloe, there is no mobile phone charging points in your room, the electric blinds work now and again.

This was a beautiful resort which lived up to its 5 star rating in all aspects bar customer service. We stayed in the lodges which were beautiful and so well equipped. The location of the resort was fantastic. On the doorstep of many different enticing locations and with many activities on site also. My teenagers loved the pool and the ice-cream. However, this was all let down by the shockingly bad customer service which we experienced right through from the time of our original booking until we left. Difficulties in booking activities, activities cancelled without any notice or communication, transfers not showing, incorrect information from staff and generally not what I would expect from a 5 star resort. Would I go back - yes as the location and lodge were wonderful. Would I higher with in-site activities again -no. I wouldn’t expose myself to the poor service intentionally again.