Cameron House on Loch Lomond

This is a beautiful resort located in a classic old Scottish house with a few nice modern extensions on the shores of the beautiful Loch Lomond. There are a few restaurants inside the hotel, bars, a large modern fitness centre and swimming pool and more. Our room was a very good size, attractively decorated and well apportioned with separate walk-in shower and bath, large TV, tea and coffee facilities and plenty of storage. Breakfast was included and served in Cameron Grill - the hot buffet offered a superb selection of classic Scottish breakfast food including haggis, tatty scones and lorne (square) sausages. Valet parking was available and free shuttles to and from Cameron Club golf course. All the staff were brilliant during our stay - friendly and helpful.

From the moment we arrived to the moment we checked out, Cameron House did not disappoint! We were greeted by Stephen, our doorman, who immediately made us feel at home. The front desk staff was delightful and warm as well. We dined in two of their restaurants, La Vista and the Cameron Grill. Both were exceptional, for the food and the attention to detail. Matthew warmly greeted us at breakfast and remembered our names! Caitlin was the most impressive young lady we have been graced with meeting at the Grill for dinner! She was so impressive and really knows her wine selections! Her recommendations on the food choices were spot on as well. Chloe was also a delight. She welcomed us to our table and made us feel right at home. She is also a wonderfully impressive person who knows how to make a guest feel special! Last but not least was Christopher, the bellman. He really enjoyed talking about my fishing on Loch Lomond and was so kind I felt like I made a friend for life! This place is special and the focus on the customer unparalleled!

A beautiful (big) hotel & resort. The employees here, especially the door men/porters, are fantastic! Extremely clean premises, amazing breakfast selection, decent spa facilities (highly recommend the couples package!!) we will be back soon! Only slight negative we had was the ‘La Vista’ restaurant- very slow service, wrong items on our bill, regardless, this wasn’t enough to ruin our stay!

This has been one of our favourite UK hotel stays. I never thought we would find a luxury UK hotel that is so family friendly. The staff were fantastic! I couldn't fault the service and they really were great with the kids. We stayed in a family room - great as they have a separate area with bunkbeds, the kids even get child sized robes, slippers, an activity pack and also their own toiletry pack! Upon check-in the kids were given a passport to fill with stickers from around the hotel a once completed they took this to reception and received a lovely surprise! Food was fantastic and catered well for my gluten free diet. In fact, I have to say the breakfasts were the best hotel breakfasts l've ever had since my coeliac diagnosis. I’m sure we will be back! For more photos/videos or if you have questions about our stay - see my instagram page @anealanorristravel

I actually used to work at Cameron House over 20 years ago as a student, and it’s sad to see how far the place has slipped. I was also a member of the leisure club back then. The setting is still stunning — and I think that’s what keeps people coming back — but the service and food just aren’t up to scratch anymore. The Tavern Bar • We waited 1 hour 15 minutes for a very basic, stodgy lunch. • Had to chase the order even though there were only four tables occupied when we arrived. • The Caesar salad was drenched in dressing, the “tatty scone nachos” were inedible, the guacamole was tasteless paste, and the sour cream watery. The Grill • Feels like a canteen. • £50 steak mostly fat and gristle. • One starter was forgotten. • Coffee served cold. • Carrots with a bizarre aftertaste. • Scallops rubbery, flavourless. La Vista • Pizza average at best. • Mussels rubbery. • Staff ignored a loudly pinging phone until I retrieved it myself. • Noise from live music was harsh and echoing, ruining the atmosphere. Breakfast • Scrambled eggs watery and unappealing. • Sausages and bacon very poor quality. • Long delays in getting even basic tea/coffee despite the restaurant being almost empty. Other issues • Scott’s Bar had a singer with guitar — but with the shape and high ceiling, the sound echoed terribly. • Service across the board slow and poorly coordinated, no visible supervisors. This isn’t the first time, either. A couple of years ago we held an event there, and the hospitality was just as poor — equipment didn’t work, food service had to be constantly chased, and the experience was stressful. At the time I thought it was a one-off, but sadly it looks like the norm. Summary: Cameron House still has the setting and friendly staff, but the training, organisation, food quality, and atmosphere are nowhere near five-star standard. We had been considering it as a venue for an international conference, but given this experience, we simply can’t risk it.