Vila Vita Parc Resort & Spa

Nice but…lacking. I’ll start with the rooms - soundproofing is relatively non existent, I was put in a room a few doors down from the bar area near reception and one night it was SO loud - like nightclub level noise with live music. Great if you’re an attendee at the event, not great if you’re trying to sleep. Honestly not at all what I’d expect of a 5* hotel. Also general noise eg people walking down the corridor, talking can be heard. I don’t think it’s unreasonable to expect excellent soundproofing at a hotel of this calibre. There’s a huge “tipping culture” here - I don’t mind tipping for excellent service but there is an expectation from every staff member for a tip at every interaction, it’s actually quite annoying. Restaurants were ok but the food didn’t blow me away, again, I’d expect at a hotel of this calibre and price point to be serving incredible food night in, night out but it was 6-7/10 in my opinion. Service in the restaurants felt rushed, impersonal and transactional. There was one evening when a waiter accidentally spilt something on one of our guests at the table and whilst they did apologise, there was no offer of dry cleaning or even a replacement drink of the one that was spilt (bare minimum in my opinion!). The beach is incredibly small and around the resort there’s millions of mosquitoes (these can be managed using natural methods eg. Natural predators, candles etc but it didn’t seem there was any attempt at this (four ducks for a whole resort isn’t going to make much of an impact!). Then in the daytime? Flies! Millions of them. I have travelled across Europe and stayed in fabulous hotels and never experienced the level of insects as I did at this hotel. Flies landing on me constantly whilst I laid on the lounger. Dead fish in the decorative water (left rotting in the sun for days), this water feature has a lot of fish in a very small space and I can’t see how the fish are living happily. This hotel has fantastic grounds, a fabulous breakfast, a good gym (8/10) and was very clean but the absence of soundproofing, the transactional and impersonal service and the sheer volume of insects means, it is my opinion, that this hotel does not deliver value for money whatsoever. Perhaps my expectations were too high but I feel a hotel at this price point should not only be exceeding the bar but setting it. But this hotel? Lacking.

Many restaurants and shops here. Unfortunately the number of consumers burden the number of capable staff, and the availability of services. We found that we spent most of our time waiting or tying to determine how to get off premises and where to go in order to eat or be served. We had to settle on room service mostly. It was always at least 90 minutes in coming to the room and always cold. The health spa was not healthy and very crowded with few towels, recliners or slippers available. There were loud and poorly disciplined children in adult spaces. The management was professional for the most part but their decisions were not honored or even recognized by their staff. Many of the patrons were bewildered, hungry, and angry about the conditions as were we. All in all, I would say that this may be advertised as a 5 Star resort but it functions as a 2 Star.

This was our 5th time at Vila Vita Parc and it continues to be one of our favourite hotels in Europe. We really enjoy celebrating Christmas at the hotel. The team are amazing! Their welcome, smiles and enthusiasm make us feel like family coming home for Christmas. Thank you! The Christmas Market is a highlight and despite the weather this year, we still managed to attend and enjoy all 3 days. Breakfast at Atlantico is fantastic and a great way to start the day. Also a special mention to the team (and chef!) at the Biergarden restaurant. This is the first time we have been to the off site restaurant and it was great. The staff are very welcoming and friendly and the food is amazing! Thank you again to all the team at Vila Vita Parc. You continue to excel at everything you do and provide a very much appreciated, 5* service with a warmth and professionalism rarely found in other 5* hotels. We will be booking for next Christmas as soon as the dates are released! Wishing you all a Happy and Prosperous New Year! xx

What we like : A fantastic place place with a fantastic service and à very Nice room,the breakfast at the Atlantic restaurant What we didn’t like so much :both restaurant we have tried : thé frits one we didn’t enjoy thé food and it was very expensive for what it was (19 euros a glass of wine) and second the service was awfully slow Even if there were a lot of staff .And the Guy who took our order was a bit cold . But all in all a very good stay

Vila Vita Parc is probably the best hotel, no resort, we have stayed at. Their attention to detail is excellent......the variety of restaurants was great, and each one we dined at was also excellent. The childrens program for our 6 year old grandson was wonderful. Every staff person was polite, helpful, and professional. Superb place to spend Christmas!