The Ritz-Carlton, Almaty

Well. Best travel experience I have had in my life. Best kind people working together and willing to help. No evil inside. Just happiness, comfort, pureness and vision into both details and holiness. The real one. With no bad inside. The thing I understood Is that your bad inside shouldn’t be shared. It is cured by yourself. With help. But it is cured with love and balance. And readiness to fight for this all your life. Without any doubts. Travelling so yourself and HIM. Thank You. And be happy! Real so called empires exist.

Here’s the revised version with your “5-star but feels like 7-star” touch: Staying for three nights at this hotel was truly a wonderful experience. We enjoyed a stunning view of the Kazakhstan mountains, which made our stay even more special. My heartfelt thanks to Monet, Director of Rooms, along with Aigerim, Marina, Saya, Dana, and Aidana for giving us the best stay we’ve ever had. This is a 5-star hotel that feels like a 7-star—everything is beyond exceptional. You simply can’t go wrong here: the location is convenient, the breakfast is superb, and every detail is just perfect.

Hotel is beautiful with a lovely view of the city and mountains. Near the shopping mall and restaurants .The room was nice, and the breakfast was rich and tasty. Staff were nice and helpful , especial the concierge staff , thanks to Ally at concierge. Unfortunately, the housekeeping was careless and sloppy, there were water stains (or maybe urin stains) on the floor around the toilet area. Housekeeping could definitely be improved.

The hotel is beautifully situated with breathtaking views of the mountains and the city skyline. The moment we stepped into the lobby, we were warmly welcomed by the staff, who were not only professional but genuinely kind and attentive. They made sure every detail of our stay was taken care of with such care and thoughtfulness. Our suite room was immaculate, spacious, luxurious, and elegantly designed. The floor-to-ceiling windows gave us a stunning view of the Alatau mountains, and waking up to that every morning felt surreal. Dining at the hotel was another highlight. Every meal we had was delicious, with a perfect blend of local flavors and international options. The breakfast buffet was a daily treat fresh, beautifully presented, and with so much variety. The service at the restaurant, just like throughout the hotel, was exceptional. One of the most memorable experiences was visiting the spa after a long day of exploring the city. It was peaceful, luxurious, and the perfect place to unwind. The staff there were so attentive and welcoming we felt completely pampered. Thank you Ritz-Carlton Almaty, for making our first journey to Kazakhstan so special. We hope to return one day and we wouldn’t stay anywhere else. Thanks to the people we met at the restaurant specially Elina at the restaurant (I believe she deserves a chance to work at the front desk or in a more costumer facing role as she clearly has the communication skills and speaks English well), Ainura, Adelya, Yaketerina, Alexander (Concierge) Sreejith, and everyone!!!

Location - It is situated in the modern commercial district of Almaty, adjacent to a high-end shopping mall. Welcome - We were welcome by the reception and upgraded to a higher floor mountain view room. Suggestion- A welcome drink & a sit in check in process would elevate the experience. Room - The room was very spacious, the linens were fresh and the views of the mountains were expectional. Food - The food was truly exceptional. I would like to extend my sincere gratitude to Chef Vinit for providing such wonderful care throughout our stay. Spa - The spa area was nice and friendly. We enjoyed the swimming pool which was temperature controlled. Kids Activities - Concerning the activities designed for children, the activity bag is thoughtfully prepared with some enjoyable items. I would like to propose that the inclusion of a small, soft toy within the bag could potentially enhance its appeal and make it feel more special for the children. Furthermore, a dedicated check-in process specifically for children could be a valuable addition, and offering improved prizes for the games, such as a treasure hunt, instead of a toffee after the children's efforts might further enrich their experience. Special Mentions Chef Vinit, Heti, Lady at f&B(In pictures), Staff at spa, Chef Shreejeth Overall - A wonderful experience, i would surely want again.