The Ritz-Carlton, Almaty

Location - It is situated in the modern commercial district of Almaty, adjacent to a high-end shopping mall. Welcome - We were welcome by the reception and upgraded to a higher floor mountain view room. Suggestion- A welcome drink & a sit in check in process would elevate the experience. Room - The room was very spacious, the linens were fresh and the views of the mountains were expectional. Food - The food was truly exceptional. I would like to extend my sincere gratitude to Chef Vinit for providing such wonderful care throughout our stay. Spa - The spa area was nice and friendly. We enjoyed the swimming pool which was temperature controlled. Kids Activities - Concerning the activities designed for children, the activity bag is thoughtfully prepared with some enjoyable items. I would like to propose that the inclusion of a small, soft toy within the bag could potentially enhance its appeal and make it feel more special for the children. Furthermore, a dedicated check-in process specifically for children could be a valuable addition, and offering improved prizes for the games, such as a treasure hunt, instead of a toffee after the children's efforts might further enrich their experience. Special Mentions Chef Vinit, Heti, Lady at f&B(In pictures), Staff at spa, Chef Shreejeth Overall - A wonderful experience, i would surely want again.

The Ritz Carlton Almaty is a decent 4 star hotel with 6 star prices. If the room rates were in the US$200-US$300 range I’d say it is about right. But at US$500 a night, it is nearly twice the next most expensive hotel. I don’t mind the price but for what? History? No. The service level is okay but not outstanding. The hotel is not even located in the center of town and it is nearly in the middle of nowhere interesting. The owner also placed some poorly inspired Chen Wenling sculptures all over the hotel, making it look cheap, not elegant. The bellboys are totally useless watching me carry my own bags on my way out.

Time and time again, the Ritz located in essentai park delivers. The hard product and service are both world class. Particular impressed with Aruzhan’s attentiveness to detail. I’ve stayed in almost every room type and appreciate both the standard rooms most of which have awe worthy Mountain Views as well their suites. The executive suite has a nice Mountain View while the grand suite is a more interesting floor plan (perfect for a longer stay). I am pleased to say they added complementary elite breakfast - pretty much unknown at ritz properties globally. Overall the value proposition is there. I look forward to coming back again! While prices may be feel on higher side, the value is certainly there especially when comparing it to other luxury options in the city. Oh and the concierge took great care of me and set up a wonderful reservation at auyl.

We’ve been fortunate to stay in dozens of the finest hotels on six continents, from St. Regis to Leading Hotels of the World, from ice hotels to palace hotels. And we can now add to that the Ritz-Carlton Almaty, a true world class luxury hotel. Capping off a trip to the Great Silk Road, we spent our anniversary with some of the kindest and most generous hospitality professionals we have ever met anywhere. The hotel is physically stunning, occupying Floors 20-30 in one of the tallest buildings in Almaty, affording sweeping views of the city and mountains from every window. The public spaces are sleek and art filled. Our only tiny bobble was at check-in, where we learned that the hotel is not overly generous with Titanium upgrades; however, we had the good fortune to speak with Monette, who sorted things out and moved us to a Grand Suite. Grand it was – the shower alone was the size of a small bedroom! Our arrival day was our anniversary and champagne and cake was waiting for us in the suite, compliments of management. We had a spectacular dinner at Seven, on the 28th floor of the hotel. Our table was strewn with rose petals, the cellist serenaded us (OK, he serenaded all the diners) and Veuve Clicquot was sent to the table, this time compliments of the restaurant staff. Dinner itself was Michelin worthy and could have been served in the finest restaurants in any European capital. The breakfast buffet was hands down the most extensive we have ever seen – we’re talking stations upon stations of food, organized by geographic region and covering the globe. But for all of that, as I said at the beginning, it is the hotel staff that stood out even among all this glamor, and among other great hotels. My wife had gotten food poisoning in Bishkek and it broke after our anniversary dinner. Sadly, she spent the next two days in the suite trying to get back to herself before a very long flight home. While I was out on a city tour, I called back to see how she was doing and word got out within the hotel that my wife was not feeling well. When I got back from the tour, she jokingly told me she couldn’t even take a nap because there was a procession of ginger tea and other palliatives that kept being delivered to her, each one accompanied by gifts – we’re talking a box of teas with a set of tea cups, a Kazakh hat, another bottle of wine, another cake, chocolate bars and various souvenirs. This went on for the two full days she stayed back. Did I also mention that upon check-in we were provided a voucher for a pizza and beverage, which we used on our final night at Vista, the hotel’s more casual eatery, before a middle-of-the night flight home? We’re talking truffle pizza that had us dreaming of Italy and a rather good local Riesling that, while not quite Alsace, was more than impressive for Central Asia. No truer words can be said of the wonderful team here than Ritz Carlton’s founding principle that they are ladies and gentlemen serving ladies and gentlemen. There were so many ladies and gentlemen that we could not possibly remember them all by name. We just want to thank each of them for one of the most memorable hotel stays ever.

My stay at The Ritz-Carlton, Almaty was truly exceptional. From the moment I arrived, the service stood out — warm, attentive, and highly professional. Every team member, from reception to housekeeping and the Lounge, made sure every detail was taken care of. The room was beautifully appointed, with thoughtful touches throughout — luxurious bedding, well-designed lighting, and high-quality amenities that made the stay feel effortless. Breakfast was a daily highlight, offering a wide variety of delicious, high-quality options. The Club Lounge also impressed with its serene atmosphere and genuinely attentive staff who struck the perfect balance between attentiveness and discretion. This hotel delivers consistent excellence across every aspect, and I wouldn’t hesitate to recommend it as the top choice in Almaty.