The Ritz-Carlton, Almaty

We absolutely loved our stay at The Ritz-Carlton Almaty! We spent several days at the hotel during our visit to Kazakhstan, and it exceeded every expectation. The hotel itself is stunning—beautifully designed, impeccably maintained, and luxurious. Our accommodations were spacious, spotless, and incredibly comfortable. The breakfast was fantastic – excellent quality, huge variety, and great service. For us as tourists, the location was perfect and made it easy to explore Almaty. What truly sets this hotel apart, however, is the people. We have stayed at many of the great hotels of the world, and we have never experienced a level of service quite like what we received at The Ritz-Carlton Almaty. Every employee we encountered was professional, warm, and genuinely committed to making guests feel welcome and appreciated. A special thank you to two employees who were just spectacular! Ramon from the welcome team is a gem. From the moment we arrived, Ramon made us feel like valued guests. He was consistently professional, kind, engaging, and provided genuine hospitality throughout our entire stay. We would also like to recognize Sayat at Vista Restaurant. Sayat was absolutely outstanding. Every time we saw Sayat, he greeted us so warmly and made us feel genuinely welcome and appreciated. Sayat’s professionalism, kindness, and engaging personality elevated our stay at The Ritz Carlton. We have traveled extensively and can honestly say that employees like Ramon and Sayat are exceedingly rare. Several other team members also deserve special recognition for their exceptional service: Aidana, Amina, and Ainur at the front desk, Elina at Vista Restaurant, and Bakdaulet who assisted us with our baggage upon departure. Each of these team members contributed to making our stay memorable and demonstrated the highest standards of hospitality. We cannot say enough great things about this hotel. The accommodations, location, dining, and facilities were all outstanding, but it was the people who made this stay unforgettable. We highly recommend The Ritz-Carlton Almaty and look forward to returning.

We’ve been staying at this hotel on and off since 2017, It’s a special place for us, as it’s where we got engaged. As Lifetime Titanium Elite members with Marriott, we were only six days away from reaching Ambassador status, so we chose to return to one of our favorite Marriott properties — the Ritz-Carlton in Almaty to celebrate our engagement anniversary. From the start, the team went above and beyond. We were welcomed with a sweet surprise in our room: balloons, bottle of champagne and a lovely cake. After spending three nights, we were upgraded to a beautiful corner suite with a breathtaking view of the city. But the surprises didn’t stop there, one day, we found thoughtful gifts in the room: beautiful keychains and a bracelet with traditional Kazakh ornamentation presents for the New Year. Our two daughters were also treated to adorable Ritz Kids Leo the Lion plush toys, they were thrilled! The most touching moment came when we lost one of our daughters’ little toy ducks during a room transfer. It was a new toy they were very attached to. We asked the team about it, and although they couldn’t find the original, they created a handmade duck and wrote a heartfelt note that absolutely melted our hearts. Our girls now adore the handmade duck even more. Breakfast was excellent, the pool was quiet and relaxing, truly a peaceful escape. And to top it all off, we officially reached Ambassador status upon check-out! Thank you, Ritz-Carlton Almaty, for your exceptional hospitality and thoughtful touches. You made this stay so memorable, and we can’t wait to return again.

Titanium member staying at the Ritz Carlton Almaty a second time and this time to celebrate my engagement. With all the nice touches and delicate care from the staff, my weekend in Almaty felt very special. My weekend was packed with events and so I was particularly pleased that my logistical requests were handled perfectly and without reminders. The hotel itself is everything you'd expect from a Ritz Carlton property - from the cleanliness, to the attentive service, and the overall atmosphere. The breakfast is a good balance of local and western selection - with one of the most impressive fresh fruit spreads I've seen. The lobby bar is unassuming and underrated with its good selection of unique cocktails. And the toilet paper - one of a kind! Looking forward to returning - perhaps for my next step!

Great hotel in an ideal location for visiting Almaty and all that this great city has to offer. The rooms are nice and the views are fantastic from the Executive suite. Room was very large, sitting area and TV room had great views of the mountains, ski ramps, and the ever jammed Al Farabi road. The staff were very attentive and we received outstanding customer service for our special birthday requests to ensure our night was extra special. The complimentary morning breakfast in the restaurant lounge as a Titanium was exception and a nice touch not usually afforded at the Ritz brands. Kudos to the GM for making this a complimentary part of our stay.

I went here with my dazzling husband! And it was the most amazing dazzling romantic experience of our dazzling lives. The atmosphere was ultra dazzling! Our room was super dazzling and clean--the workers were dazzling! The food was also dazzling! Big compliments to the dazzling chefs! Even the noise level was completely dazzling! The value was tip top toe dazzling! The location of the hotel is also dazzling! I give this hotel a dazzling 5 star review! Thank you for this dazzling moment of our dazzling lives! You too are dazzling!