Swissotel Grand Efes Izmir

We stayed 2 nights during a visit to Ephesus. The hotel is quite ultramodern and sterile like most Swissotels. The room was similar but comfortable once we got used to the non-user-friendly control switches and air conditioning. It had a small step-out balcony and sliding door. You MUST close the door tightly to get the air conditioning to go on - only figured this out belatedly. The staff however made up for the ambiance- very helpful and friendly and most spoke pretty good English. The breakfasts were AMAZING and again, the staff were very friendly and helpful. It’s right on the harbor with beautiful day and night views. Highly recommended.

This is quite an elegant hotel. The room is spacious especially since we have a suite with a separate living room which overlooks a huge outdoor pool. One minor nit was that the jets in the tub did not work. Also the duvet was too warm for the room temperature which cannot be lowered past 19 degrees.

Very nice hotel close to the sea. Excellent breakfast service by Ismail 😆. You have the pool, spa, gym, confortable rooms, and lovely view and athnosphere from the Italian restaurant at top floor

I have stayed at this hotel many times over the years for both business and leisure, but our latest stay was nothing short of a disaster. We arrived on a rainy day, and there was neither a welcome nor any bellboy assistance. We had to find our own room and carry our luggage ourselves — unacceptable for a hotel of this level. At breakfast, the waiters repeatedly said “last 5 minutes” and refused to take any new orders. In the room, the shower gel was empty and there were no coffee capsules. Later at night, when we wanted to have coffee, there wasn’t a single open space in the hotel. We were told to “have it in the room.” The Turkish coffee we ordered came in a tiny espresso cup, at a ridiculous price. We reported all of these issues in detail at check-out. Guest Relations called us afterwards, and we spoke for half an hour. They promised to get back to us immediately, but it’s been 10 days and we’ve heard nothing. When we called them ourselves, the only thing they offered was to cover the cost of the coffee. This used to be one of our preferred hotels, but now it’s below average due to poor management and lack of care. Service quality has hit rock bottom, and their understanding of customer satisfaction has completely disappeared. What a shame. With so many better options available, we will not be returning.

My husband and I stayed here for a night on the tail end of a three week trip to Turkey. The staff here is excellent. Check-in and check-out were a breeze. Everyone was very helpful. The room was large, clean, and bright. There was plenty of room for all our things. The bed was very comfortable, as were the pillows. The bathroom was large with plenty of towels. The shower had lots of hot water and good water pressure. As a guest, there is complimentary access to the spa and gym. My husband and I took the opportunity to take a steam shower and a sauna. Very nice. The breakfast buffet was huge! Everything was fresh and homemade, not something frozen and thawed out. We would definitely stay here again.