Our Habitas AlUla

Nothing compares the property's location in the middle of nature. The rooms are also pretty well constructed and organised, and deserve great credit. In my opinion, both the cuisine and the overall service quality might use some improvement. Let me say that it is not bad, but it falls short when compared to the natural setting and the quality of the rooms that this resort offers.

First of all, I have to say that overall it's a wonderful property. That said there are a couple small things that I personally found irritating. No pics allowed if you have any type of camera other than from a mobile. I am sure the majority of people are ok with that since that's what most people use but they go to great lengths to come after any guest using a proper camera. There seems to be no reason for this - at least I wasn't given a reasonable explanation so keep that in mind. My second issue was the pool area. Its truly lovely, the setting, the service, (if only they served alcohol- perhaps one day) but anyway, there are 100 cabins and only about 20 double-sized sun beds so bottom line, its very busy and most of the time, that is not enough. They either need to add more beds or, I have an idea, build a smaller adults only pool in another location. The property is certainly large enough and it would solve the noisy children issue at the main pool - its great if you have kids, not so great if you don't.

Our Habitas in Alula is a beatiful resort blessed by a breathtaking nature sourrounding the area. Views are spectacular. The resort is special and would be alone worth the trip. However one issue we found annoying is that service is very poor compared to the level and pricing of the hotel. Facilities are not right-sized for the number of rooms. We found difficult to get sunbeds at the pool or to get an electric bike (in this latter case we were told to wait several times without any real explanation of why we could not get the bikes). Personnel at the breakfast room seem lost and without direction. All in the result overall is not really stellar.

We had the best experience ever in a resort, everything was just perfect. The reception, the food, the service was exceptional, if you have any problem the people at the hotel help you in every process. Mohamed and Omar were always helpful with tour bookings or with transportation. We forgot that in Saudi was a different tipe of charger and they solve the problem, we didnt have reservation for a tour and they solve it, its impressive how they are so careful with every detail of your experience. I thing there is no other Hotel like this in Al Ula.

PROS Stunning views – the natural scenery was truly breathtaking. Charming Old Town nearby – looked like something out of a movie set! Friendly staff – warm and welcoming throughout our stay. Well-designed rooms – comfortable, clean, and nicely decorated. CONS Inexperienced service – staff took a long time to respond to even basic requests. Small pool – not proportionate to the number of guests staying at the hotel. Limited lounge chairs – shockingly few poolside seats; many guests had nowhere to sit. Poor management of guest flow – especially around the pool area. Constant photo shoots – Instagram influencers occupied the pool area throughout the day, often making it uncomfortable for others trying to relax. It became a bit ridiculous.