Grand Hotel Convento di Amalfi

This is going to be a long one but deservedly so. You know that moment towards the end of your vacation where you start to have the thought ‘As I get back to reality I need to find a way to hold onto THIS FEELING right here. The way I’m feeling right now. I don’t want to forget THIS.’? We all know that moment. We all say it to ourselves. The place that exemplifies that feeling in a hotel experience better than any other I have ever experienced is the Anatara Convento Hotel in Amalfi. Let me start by saying that we were coming for a milestone birthday and I wanted everything to be perfect. So I had several requests and a million questions and emails. I always got helpful information back quickly from Martina who was about as accommodating as someone can be. Whether it was exploring room options or excursions or setting up drivers for early morning connections, she literally took care of everything. This included securing us Vespas so we could go to Ravello and then taking care of the pick up since we had an early check out. Thank you Martina you’re a life saver. When we arrived at the hotel I felt like we were treated like Royalty. The energy that the whole staff gave off as if they had been excitedly waiting for us to arrive and the greeted us so warmly. Serena greeted us as we arrived and showed us around the property and got us checked in and was just lovely. The views from the hotel are absolutely spectacular looking down over Amalfi harbor. And at night with the town lights lit up it feels like you’re looking into the stars. Just beautiful. We woke up the next morning for breakfast (which was delicious and healthy) and there was a harp playing as we looked down over the harbor. A HARP!!!!! I mean I realize we’re clearly in heaven now. Over the next few days we had drinks and snacks by the pool (Daniella was lovely) and a dinner at the casual dining spot (I cannot recall the manager’s name but he was terrific as was the staff and singers) as well as the terrace area for drinks and light snacks. Huge compliments to Luigi and Angelo for their impeccable service. Luigi I don’t know how you made a hamburger and spaghetti feel like 5-star dining with your attention to detail and making us feel SO welcome but you did just that. Also we had a few adjustments to our plans along the way and everyday the staff would ask ‘What are your plans for the day? How can we help you? Are you all set with how you are getting there? And coming back? Do you need any suggestions?….etc..etc. Flavia thank you for suggesting a better solution for our transportation to our final dinner and in doing so made sure that our safety was a priority (unlike me who had us coming home on Vespas at night). Whomever wrote the service training manual/hiring policy for this staff needs a raise and promotion become have quite literally never received service like this in my life. Not at the Four Seasons and not at Ritz Carlton. Thank you Anatara Convento in Amalfi for helping me deliver an incredible birthday experience for my partner! You are my new favorite hotel and I cannot wait to return!

The staff are incredible. Friendly, helpful and very authentic in how they interact with guests. The chef Claudio, Angelo and Juliette get our shout out for a perfect evening celebrating our anniversary!

The most beautiful view of almost every room impressed for long time. Service and comfort was outstanding but regarding the price necessary. The arrival zone was difficult to manage during traffic times but the friendly employees compensate this with their high level of attention affability.

The overall experience with wonderful. This is a couples paradise. I would only say that the bathroom showers need to updated.

Stayed 5 nights. Amazing views of Amalfi Town and the Sea. Service levels pre-check in and during the stay can be improved. Currently, not what I expect of a 5 or 6 star hotel especially for the Anantara Brand and the exorbitant rates. The guest relations manager did her very best to address my concerns (communications, responsiveness, shuttle) during the stay and she was very open to my feedback. In fairness, the staff at the restaurants and the pool were excellent. In terms of hardware, the Hotel's facilities (pool) are generally good. The rooms are large as the convent/monastery it an old historic building. But as with old historic buildings and the nature of the architecture, the wifi can be inconsistent at various parts of the room. The plumbing in the shower area can also improved, as there can be a smell that also attracts flies. I did not raise this because it is the nature of old historic buildings. Overall, amazing views, high in Amalfi, from an old historic convent/monastery. Hope the service levels improved as it is a fairly new hotel.