Alaia Belize, Autograph Collection

We got to the resort and was greeted by Eric he took our bags made sure we were good. We were heading out and he gave us umbrellas in case it rained. Glad we was able to see him before we checked out… all staff are friendly and go above and beyond

My cousin and I stayed at the Alaia from Sunday to Friday for a mixture of business and pleasure. The resort was beautiful and the entire staff were incredibly helpful. Eric was first person we encountered - he was present throughout our stay. Super polite and friendly and always made the time to ask how we were doing. Our room was spectacular. We had three balconies and great view of the ocean. The housekeeping team kept the room to high level of cleanliness and kept us topped up with bottled water, which is a must when visiting a hot destination. The spa and gym facilities were good and hotel had a good choice of excursions. We sampled all the restaurants for at least breakfast, lunch and dinner. All the food was fantastic and incredibly well presented. If I am ever back in Belize, I will be staying at the Alaia.

My wife and I stayed at Alaia for four nights last week to celebrate her 40th birthday. Overall, we had a good trip and there are some truly wonderful things about this property, but the experience was mixed enough that I think future travelers should have a realistic sense of what to expect. First, the positives. The grounds are absolutely gorgeous and extremely well maintained. You can tell the landscaping team works hard and takes pride in the property. Housekeeping was also excellent during our stay. They worked very hard and even remembered us throughout the week, which we appreciated. The food was one of the biggest highlights. Vista Rooftop had some standout meals, breakfast at Sea Salt was consistently very goodand the pizza at the Ocean Table bar was surprisingly excellent. For drinks, Arlie’s bar made cocktails that felt properly balanced and closer to what you would expect for the price point. Service in several areas was fantastic. Special shout outs to Elvis and Kennroy, who somehow seemed to be everywhere on property. They handled every request with a smile and were consistently professional and kind. Those two truly deserve recognition. We also had wonderful experiences with Shakira and Cecilia at breakfast and Maria at dinner, who were warm, attentive and made us feel very welcome. Another highlight was that the team helped celebrate my wife’s birthday. When we arrived, our room had been decorated and they had prepared a birthday cake for her which was a nice touch. There were also a few operational things worth noting. If you stay in a room overlooking the main pool area, noise can definitely be an issue. The rooms are not very soundproof and activity at the pool carries easily. We also experienced inconsistent water temperature in the shower. In Belize that may not be entirely unusual, but it is something future guests may want to be aware of. One other thing to know is that most cocktails across the resort (with the exception of beer and wine) were extremely light on alcohol despite being expensive. Arlie’s bar was the exception where drinks felt more in line with expectations. The room service team was also excellent and very attentive at both pickup and drop-off. Unfortunately, we also had one very negative interaction that should be addressed. On February 27th around 3pm at the Vista rooftop bar, a server named Aneth was extremely rude and made an inappropriate comment directed at me while I was in the pool area. Another staff member even told her to “watch it” after hearing it. It was disappointing and frankly surprising at a property like this. She should not be working in a front-facing hospitality role. Finally, I want to mention Hortensio from security, who helped us troubleshoot an issue with our golf cart and handled it quickly and professionally.

What a beautiful resort. Perfect size, great location. It's close enough to town that it's just a quick ride in but far enough away to be quiet. Food was delicious, I recommend the jerk chicken. Staff was incredible. Maria from the roof top bar gave us great recommendations and even saw us downtown and asked if we needed a ride anywhere. Elvis from the reception area was always helpful with a great food recommendation and a friendly smile. Kenroy at the poolside was incredible with service. Last but not least was Gonzales, I believe, he also was at the reception area and was such a kind soul. Everything is well maintained and clean, and everyone always greeted you with a smile!!!

It was such a pleasure visiting San Pedro for our first time. We split our stay between Mahogany and Alaia… we loved Alaia better. From the customer service to the hospitality, it was phenomenal. Rosa was great at checking us out and providing great customer service. Eric.. God bless this man. He helped us from check in to checking out. Check in was so smooth and he provided us a nice cold drink and face clothes. He helped us up to our room when it was ready and literally showed us each detail in the room which was sooo helpful because the room was huge. The hotel decorated our room for our birthday and even had a cake. It was so special and thoughtful. Throughout our stay we would run into him and he always greeted us and asked if we needed anything. We were so happy to see him on our last day as he helped us down to check out. This by far was the best hotel and customer service I ever had. Thank you so much Eric and Rosa for making this birthday and experience great.