Alaia Belize, Autograph Collection

Amazing service, excellent drinks by Monica and Elizabeth. Authentic Belizean food and excellent service by Maria! Clean resort! Will be back for sure, amazing place, wonderful service! Thank you!

My stay at the Alaia was anything but luxury. I stayed 8/27-8/31 My trip was booked through chase travel and paid in full prior to my arrival. First the check in process, long.. Second, the room. Dated, scratched up furniture, walls and floors through out, mold in the bathroom, hair in the shower, bed, and stains on the sheets. Old rust or mildew around the kitchen sink.Oh I forgot to mention I booked a 2 bedroom reef house "suite"🙄😒. Pictures of the room i booked online and the room i was given was nothing alike. Third issue, the toilet leaked and would not flush. Again I booked and paid for a "SUITE"!! Oh the smell. The smell throughout the whole resort and the room was horrid! It smelled like sewage my whole time there!When I went to the front desk with these concerns and asked if I could have a room change, it was not granted. Staff at the front desk were extremely nonchalant and dissimive about my concerns. They did however send maintenance over to check the toilet. Which maintenance then confirmed the whole toilet had to be replaced. Imagine arriving to an expensive resort, have a suite booked, traveling all day, 3 planes etc to arrive and experience this. Then to be pretty much ignored and not offered any type of resolve, room change, compensation NOTHING. We were asked to leave the room for a couple of hours because it may be alot of noise in the room while the toilet was replaced. STILL not offered at a bare minimum a room change. I asked to speak to a manger, which in return told him how displeased I was with this room. I asked to be changed to a different room or a refund so I could go to a different property. Nope was not given anything. Called and emailed Marriott directly, made several complaints. Even went back to the front desk the next morning like I was instructed to do. This was to atleast get a room change. Once again nothing. The nonchalant lady at the front again stated "oh someone will be contacting you by 0930". No one contacted me Today I called Marriott again, to escalate this further due to the staff at Alaia just not caring. They offered no care or concern. They had my money and that's all that mattered. As I leave to head back home I advise anyone thinking of booking this resort to find some where else. The pictures are misleading, the price for the level of service you receive is not equal. If you have any room issue or issues at all you will not be helped. Money is the primary focus at this hotel I am still awaiting an email and/ or phone call in reference to these concerns from Alaia. Don't know if this was just bad luck with this particular room or bad timing for me at this resort but I am definitely not satisfied. I will never visit this resort again.

Alaia was a great place to stay - the entire staff was exceptionally friendly. A special shout out to bell hop Elvis, Benny from the Terrace restaurant and Henry from the poolside bar. I would recommend this resort to anyone!!!

The Alaia is a beautiful resort. We had an amazing time. We would definitely recommend this resort. The resort was very clean and the staff were very friendly.

Had an Amazing time at Alaia. Elvis & Jair. Aaron and Henry were Amazing.This was a great experience. I recommend if you are coming to Belize stay here.