Alaia Belize, Autograph Collection

I specifically want to acknowledge the excellent service from Hezron and Kenroy at the sea salt restaurant and pool cabana. They both went out of their way to make us comfortable and feel special. The spa was wonderful. My friend and I both had an amazing experience with a massage and facial combo appointment. I believe Jeanette was the name of my masseuse

I would like to start off my saying that I'm a Marriott Platinum Elite member and a world traveler. First impressions are often lasting impressions. I arrived at the Alaia for check-in was told my room wasn't ready. I inquired why since I'm a Platinum Elite member. The response was "based on availability." I'm referencing my status because I've traveled extensively over the last 13 years and held that status. Never has this been an issue checking in early. Check in was at 4pm and I arrived around 1:30pm. We continued the check-in process and I was asked to provide a credit card for incidentals. He wrote down my credit card number instead of scanning it. I questioned that practice given the risk of fraud and received the response "we are old school here." I note that the basic room at this property is $700 a night. The credit card system should not be this archaic. I asked for a ETA on when my room would be ready and was simply met with a response provided no clarity. I waited for a hour and fifteen minutes for a room. The bellhop who escorted me to the room advised that the water was unsafe and that you would receive two bottles of water a day. That's it. Given the extremely hot temperature and humidity AND the price of the hotel, I fully would expect unlimited water. When we arrived at the hotel, he asked if I had any other questions. I told him no and before I could tip him, he turned away and slammed the door. Clearly, there was an expectation that I tip him and when it appeared it wasn't going to happen he got pissed off and stormed out the room. I woke up for breakfast and went to use the elevator and it was out of service. Luckily, I'm on the second floor. Breakfast was decent and free for me due to my status. I came back to my room around 10am and housekeeping was there. I did it interesting that they were making their rounds so early on a Sunday morning, but inconveniently no rooms were ready the day before when I arrived at 1:30pm. Overall, it was not worth the price. Pick another hotel.

Alaia was more than a hotel stay — it honestly made our Belize trip unforgettable. The property is beautiful, the atmosphere is unreal, and the staff took everything to another level. We set up snorkeling at the concierge to head to Hol Chan and Shark Ray Alley which was so worth it. We saw sea turtle, nurse sharks, and so many other incredibly unique fish. Wear the life vest if you’re not a strong swimmer. We also rented a golf cart through them too and took it all the way to secret beach, which was worth it, stopping at a bunch of unique places along the way. We learned about Belize culture, how they live, and why a car was on top a walkway. The experience was unforgettable. Huge shoutout to Eric, the first face you see walking in, for making us feel welcomed from day one. He always remembered our names and taught us about his life and the area. Joey and Ken… “we dem boys” — don’t let them fool you, they’re twins. They brought the energy every day and made the entire experience fun and personal. They were so cool that we wanted to hang with them outside of the resort. And Shakira and Hezron at Salt & Pepper breakfast were absolutely amazing. Starting every morning with their kindness, service, and good vibes genuinely made our time here even better. They also always remembered our name and me being a creature of habit: always having my table remembered, as well as my order. You can stay somewhere beautiful anywhere… but the people are what make you want to come back. Alaia nailed that.

Spacious, nice, good value. I’m not sure I would’ve flown all the way from the Northeast for this hotel, however, we were staying on points and for that it was a great opportunity. We are a family of four with a 2 bedroom suite, kitchen and a nice outdoor space. It was ideal for 3 nights, lots to do in the area.

My partner and I had a fantastic stay at this resort. I did some heavy homework while deciding which resort we wanted to stay on and Alaia had the best Everything that we were looking for. Upon our arrival, we decided to have dinner at one of their establishments.And we were greeted and treated fantastically by Minnie. After that, every time we had dinner, every time we saw mini, we went and gravitated towards wherever she was working, because she was great. On earth.Second day we booked a cabana, and initially, we had a bit of an issue with our service as there was a big party.However, after bringing this up to Minnie, she made sure we spoke to the manager who made our experience much better than it had initially been. Through the course of our stay, there were several exceptional staff members such as Ken, Marie and Ken Roy, who made sure that we were always well Taken care of and satisfied. Gustavo also did a great job in making sure that his staff was always attentive in met our needs. THE ROOMS WERE ALSO BEAUTIFUL.WELL, SPACED OUT AND ALWAYS MAINTAINED CLEAN. My partner and I had such a fantastic stay that we are already planning on returning. Thank you to everyone who made sure our stay here was great. Especially to Minnie thank you