Omni Amelia Island Resort

Exceptional experience and everyone there is truly happy and ready to help however they can to ensure your experience is the best! Such a gift to be there for the time we were and eager to go back!!!!

Beautiful, spacious and well appointed resort with something for everyone. The resort is huge so guests have plenty of room to find the activity that suits them. Gorgeous ocean views from spacious balcony. Hotel rooms large and comfortable and very clean. In room dining experience was super fast and delicious food. The walking trails are beautiful with lovely landscaping and water elements throughout. The beach is wide and clean and not overcrowded. It was a wonderful and relaxing getaway and one that we plan to do again. Highly recommend.

McKenna was our server at the Marche Burette for the steak out dinner. Our only complaint was that there were not 2 or 3 of her. She was amazing, courteous and kind. She was attentive to our needs. Thank you for making our dinner memorable!

Rented a suite, $1K plus per night. Room was nice, clean, but nothing special. Opening the drapes to the balcony, gorgeous view of pool and ocean along with elderly couple burning up some Marlboro's mere feet away LOL !! So much for ANY kind of privacy. King size bedding was "lumpy" and we couldn't sleep. I've never had to pay for a chair at a pool, I can understand a fee for beach rentals. There's way better options than this for that kind of $$$ .. Never again..

I am deeply disappointed by our experience at the spa at the Omni Amelia Island Resort. My family was visiting to celebrate my niece’s birthday, and during our visit, my 83-year-old mother simply needed a place to sit and rest while her daughter and granddaughter enjoyed the spa facilities. Rather than showing compassion or basic hospitality, the staff refused to accommodate her. We were left feeling embarrassed, humiliated, and unwelcome. It was especially disheartening given her age and the fact that we were paying guests celebrating a special occasion together. Exceptional hospitality is about making guests feel valued and cared for, particularly elderly guests who may need a small accommodation. Unfortunately, that was not our experience. The lack of empathy and customer service displayed by the staff overshadowed what should have been a memorable birthday celebration. I hope management uses this as an opportunity to better train staff on guest care, compassion, and how to appropriately accommodate elderly visitors. No family should leave feeling shamed for simply asking for a place for an 83-year-old woman to sit and rest. After we returned to our room, a manager did call and offer to comp the spa services. I did appreciate the call but the feeling of unwelcomeness remains. Sadly, this situation just never should have happened and monetary compensation just does not return the feeling of dignity we should have enjoyed.