Omni Amelia Island Resort

Great place for corporate events or family vacations. Food is amazing and the staff are friendly. A great all-around experience.

The Resort did an excellent job with my company's summit, they really know what they are doing. All rooms for the banquet halls were excellent and updated.

This is a 7 story hotel on the beach which could use some more renovating of the public areas. The hotel is nothing special for the price being paid, unless you want to be right on the beach. My room had a very stained bath towel left in the stack of new towels--an oversight for sure, but quite disconcerting!

Our recent stay at Omni Amelia Island was extremely disappointing and far below the standard we’ve consistently experienced at other Omni properties. At check-in, we were not recognized as Select Guests — something that has never happened to us at any Omni. We were initially told noon was the latest possible checkout, and only after mentioning our Icon level status was late checkout extended to 4:00 p.m. The interaction felt uncomfortable rather than welcoming. Unfortunately, the issues continued in our first room. We found a bug crawling on a feather pillow (despite my profile noting no feather pillows), there was no mattress protector on the bed, the in-room phone was covered in sand, and the table surface was sticky. The room temperature was set to 77 degrees, and the cheese in our welcome amenity was slightly melted and not refrigerated as we had been told. Although we were exhausted and did not want to move, relocation was presented as the only solution. In the second room, the shower was set to hot but ran cold for 10–20 minutes with no change. My husband ultimately had to shower in cold water due to room service arriving. Maintenance later restored hot water — interestingly, once the shower began producing steam, the sinks also started running hot. The refrigerator was emitting significant heat and, despite being set to “Max Cold,” remained room temperature. We required refrigeration for medication, and the unit eventually had to be replaced. The following morning, we again experienced hot water issues. The shower ran for over 30 minutes with no hot water. The sink and shower slowly began warming nearly an hour later. We recorded video evidence and shared it with management. We were also completely unaware of the ongoing construction at the property. Had we known, we would not have booked. We were later moved into a room with construction directly above us — even after I specifically emphasized that having a quiet room was my only priority. In our third room, the Chromecast did not function, the in-room phone did not work, and the bathroom vanity light was out. Additionally, weeks prior to arrival, we were told a bottle of wine would be waiting in our room. It was not. We were later told it would be personally delivered, but that did not happen either — my husband had to go downstairs to inquire before it was finally brought up. We were also promised a complimentary dinner at Surfcasters multiple times, yet we received a check and the charge remains on our bill. What was meant to be a relaxing getaway turned into a series of frustrations: multiple room changes, cleanliness concerns, maintenance failures, construction noise, and repeated unmet commitments. While we understand that occasional oversights happen, the sheer number of issues made this stay unacceptable and not reflective of the Omni brand we have come to trust.

Room was a hampton inn at best oceanfront ground level no screen on door. Room was musty and smelled of weed. Got directions to parking and got to hump all our bags like pack mules to our room via confusing paths in the dark. No bellhop. No cart.. dining experience at bobs was pathetic save your 200 dollars and go anywhere else on the island