Omni Amelia Island Resort

Overall, we had a very nice stay. We came for the weekend for Racquet Wars. This was our second year coming. The hotel itself is great, the restaurant was excellent, the bus service was convenient, and nearly every staff member we encountered was kind and helpful. The rooms are a bit dated, but that alone would not have stopped us from returning. Housekeeping, however, could definitely use some improvement. We found hair in the shower, and room-service plates were left in our room rather than being cleared away. Unfortunately, the biggest disappointment came after we checked out. We accidentally left three items of clothing hanging in the closet. We realized it only about four hours after leaving and immediately called the hotel, thinking it would be a simple matter of housekeeping retrieving the items from the closet. Instead, we were sent through a frustrating loop of online lost-and-found forms, emails and phone calls. Despite contacting the hotel so quickly after checkout and making every effort to follow up, no one was ever able to locate the clothing. We weren’t looking for compensation or anything special — we simply wanted our belongings back. Considering the items were left hanging together in the closet and we contacted the hotel within just a few hours, it is very difficult to understand how they could simply disappear. It’s especially disappointing because so much about our stay was genuinely good. Better housekeeping practices and a more responsive, accountable lost-and-found process would have made a significant difference in our overall experience. Probable go To the Ritz next year. :-/

This property has a great location: right on the beach. The pools are beautiful and the rooms have a great view of the ocean.

We stayed at The Omni Amelia Island Resort & Spa as a family of four—our two boys are 5 and 7—for one last trip before school starts, and it was everything we could have hoped for. A special thank you to Joshua Summers, the resort manager, who runs an incredible resort. The property is massive, the restaurants were great, and there is truly something for everyone. I also want to recognize Deidra Facey at the front desk, who was our first point of contact. She went above and beyond to make sure we enjoyed our stay. It was clear from the start that Deidra genuinely enjoys what she does, and that kind of attitude makes a difference. The best part was that we came with no agenda. From exploring in the mornings to evening walks on the beach, we were able to slow down and just enjoy time together as a family. There were moments when it honestly felt like we had left the country. Beautiful property, great people, and a perfect family getaway. Well done, Omni Amelia Island. We’ll be back!

We had a very nice time at the Omni. Eva at registration was awesome and very welcoming and helpful! She upgraded our room which was lovely. Alisha at Bob’s was also wonderful and made my birthday dinner special! Great staff.

I would like to recognise Jodie, the Bar Manager at the Omni Amelia Island for delivering truly outstanding service throughout our stay. From the moment we arrived, she was incredibly warm, attentive, and professional, creating a welcoming atmosphere. Her attention to detail, genuine hospitality, and ability to engage with guests elevated the entire experience. Nothing was too much trouble, and she consistently went above and beyond to ensure everyone felt valued and well looked after. The Omni is fortunate to have someone of this calibre representing the hotel. She is a true asset to the team.