The Ritz-Carlton, Amelia Island

We were disappointed with our stay at this hotel. It certainly did not live up to the standards that you'd expect from a Ritz-Carlton property. For example, right after we checked into the room we went to wash our hands in the bathroom sink and there was no bar soap for the sink - we had to call to ask them to bring some to our room. This is a little thing, but at a high-priced supposedly "luxury" hotel like the Ritz-Carlton you would not expect them to overlook details like this. The hotel's premier restaurant, Salt, was closed for the two nights we were there (it's closed on Sunday and Monday nights). So on the first night of our stay we ate dinner at the hotel's Coast restaurant, which was OK but not outstanding. The next morning we had breakfast at Coast and it was truly awful. The room itself was fine but small. We of course loved the ocean view from our balcony. However, the hotel insists on piping out annoying music into the outdoor areas all day long, so you can't even sit on your balcony and relax while listening to the sounds of the ocean waves - they're drowned out by the music. The only thing we really liked about the hotel was its gym, which is quite large and well-equipped. We will not be returning to this hotel. It was definitely not worth the price we paid and not a four-star hotel experience.

If I could give 10 stars out of 5 here, I would. My wife and I had the pleasure of staying here over labor day weekend, celebrating our 21st wedding anniversary. In spite of travelling frequently to luxury hotels we were astonished at just how Ritz is on a completely different level. While this was our first visit to the Ritz, we have been to Amelia many times so for us, the hotel really WAS the destination and we took full advantage - gym, pool, shopping, beach and even biking up and down the dedicated biking trails. Everything was A+. Of course the Ritz on Amelia a venue of singular beauty but the thing that struck us was just how great the staff were. It wasn't just managers either: from the woman running the clothing shop to the valets to the manager of events - everyone was just amazing. We wanted to mention Carilyn in particular who manages food services as we had the pleasure of meeting her at a manager social for marriot rewards members. Carilyn made sure we had an incredible dining experience and even left a special dessert treat for us in our room that night. You can tell when a place is being run by good leaders and it shows here in every aspect. In spite of it being labor day weekend and there being a wedding taking place, nothing felt hurried or crowded. Staff were plentiful, engaging, energetic, friendly and always hoping to help but also knew how to leave you alone when you were trying to relax. We ran into Carilyn one last time on our way out at Sunday brunch - there she was helping staff field the busy morning rush at Coast. Smile on her face, rolling up her sleeves to help out her staff and of course, finding a way to make us feel special one last time. To the staff there we wanted to say thank you again for making our anniversary so special. We will see you again soon!

It was so wonderful we extended our stay from 4 days to 2 weeks! Spa Mgr., Camille went over and above to make my bday special.

Was here for a work event for a few nights and it was very nice. The staff were pleasant and always very professional. From the check in experience to the restaurant hosts & servers, to the various staff I passed by over three days, everyone was pleasant, professional and helpful. My room was great and had clearly been renovated in recent years. Everything was great there and I had a double-wide balcony overlooking the Atlantic. Beautiful sunrises! The only thing I’d say is that overall, this is a bit less special of a property than many other Ritz-Carltons I’ve stayed at. This is a nice resort with a beachy vibe, and great service. Very American southeastern beach vibey. So in this regard, it’s spot on. Again, it just doesn’t really feel special like a Ritz-Carlton.

Excellent resort with all the amenities and restaurants you need. The pool is amazing, great ocean views, and close proximity to downtown.