The Ritz-Carlton, Amelia Island

This is an amazing property. Easy to get to from the Jacksonville airport, on the beach with amazing facilities. They have one of the largest and most beautiful spas I have seen at a resort (truly breathtaking), the gym is large and has great equipment, the Yoga class was wonderful and to a person the staff is friendly and they go out of their way to make sure your stay is so memorable. So many restaurants to choose from (and Chef Garrett Gooch does a super job), The pool is big, there are many beautiful shops on property and the rooms are beautiful. The General Manager, Greg Cook, introduced himself to us and was genuinely nice and ready to make everything perfect for us and Alex Corbett, a Sales Executive, was so on top of things and committed to making this a special weekend and it was. You will not go wrong at this property as it has everything for everybody. We cannot wait until we return.

This is a premium resort YET Ritz needs to invest to keep its reputation. It has it ALL is the positive. The negative is service standards really lacking; long wait times - check in, restaurants, bars. Room finishes and public areas worn-stains, paint, etc. High floor ocean front provide beautiful views. Beach set up nice!

The hotel is very pretty! Our meal at Salt delicious and the staff was very impressive! The Spa was a highlight! I had a deep tissue massage with Destiny and she was AMAZING! Highly recommend her!

Our family departed today after a wonderful long weekend at the Ritz Carlton in Amelia Island. The resort itself was beautiful, but the staff was the reason our trip felt truly special. We started our first morning with a Nature Walk with Eric who was informative, kind and so great with my kids! He continued to be a friendly face throughout our stay, leading craft time and giving helpful recommendations. Mikey was another standout who was great with our kids and told us about cool local spots! The Pirate and Princess tuck in was a highlight of our stay too - big thanks to Princess Amelia and Captain Macgregor. The ladies at the coffee shop were patient and friendly faces to start our days off right. Finally, Michelle was beyond kind and helpful with some special finds in the shops! The beach was beautiful and we enjoyed the pool too. Overall, we had such a lovely stay and can’t wait to come back.

We received Ritz-Carlton gift certificates and chose to stay at the Amelia Island location for some R&R. As expected, our $5K didn’t stretch very far. We stayed four nights with a Bed and Breakfast package, which was over $1K per night. For a Ritz, we expected better service. The only standout was Lauren our server at Coast, who greeted us every morning even when she was not serving us. Watch out for dingy bathroom floors, mold and rusting bathroom features. The pool deck was a mess with leftover food, drinks and towels strewn all over the place. We had an issue with the valet team throughout the stay - they were indifferent and caught up in their own world. They ignored my husband to the point that we recommended unconscious bias training. TIP: Ensure your room is not an adjoining room because you will hear everything from the room you adjoin. For us, this was four days of four children under the age of six.