Grand Hyatt Amman

Very accommodating staff …from the reception,the spa and restaurants…celebrated my husband’s birthday last year and this year …had a great time,the receptionist named Haya arranged for our stay she was very nice and polite…made sure that it was booked for n the day of my husband’s bday,decorated the room ,dinners was wonderful…everything was perfect ,job well done

We arrived late in the middle of the night, and the staff was ready to greet us warmly. The hotel’s security is top-notch; guests pass through a metal detector each time they enter or leave, which is very reassuring. The lobby staff speaks perfect English, and they are poised, efficient, and respectful of procedures, ensuring every guest feels safe and well cared for. They are flexible with guest needs and demonstrate a deep understanding of excellent customer service. Our room was large, beautiful, and spotless, offering both comfort and elegance. The dining options are varied and delicious, and the patio provides a stunning view of the Grand Mosque. The pools and spa are cozy and relaxing, making it easy to unwind. A special shout-out goes to the night manager, Hossam. With a genuine smile, he is charismatic, worldly, very sharp yet humble, and professional. Fluent in English, Arabic, and even Korean, he impressed us with his attentiveness to both the hotel and each guest’s individual needs. It is obvious he received the greatest form of training in the past, judging by his demeanor and the way he communicates with his colleagues, ensuring that we and other guests receive top-notch care. His exceptional service made him the highlight of our stay at the Grand Hyatt! I would also like to give a heartfelt shout-out to Tala, the trainee at reception. I am not sure how long this remarkable lady has been working at the hotel, but she seems fully in control, shows reverence to her senior colleagues, and follows protocols to the T, all with a warm smile and clear explanations so that guests feel heard and genuinely taken care of. She brings elegance, softness, and a beautiful feminine touch to a male-dominated environment, and her enthusiasm is contagious. It was a true pleasure interacting with her, and I sincerely hope she has a long and successful career within your brand. A huge thank you to Sameer, the restaurant manager. When my sister arrived sick with a severe flu, he and his team went above and beyond to prepare special home remedies free of charge, helping her recover within 48 hours. On top of that, Sameer surprised me during breakfast for my birthday with a cake, accompanied by the staff singing in Arabic, a truly moving gesture. Sameer is attentive to every detail in the restaurant, constantly checking that all guests are happy and that service runs smoothly. He communicates efficiently with his team, personally checks on guests multiple times during meals, and ensures that everyone feels welcomed and cared for. His dedication and professionalism make dining at the hotel a genuinely wonderful experience. I would also like to recognize Nour, our server, who was always attentive, warm, and polite, with a smile on his face. He consistently went above and beyond at every meal, providing excellent service and making dining truly enjoyable. We are so happy with our choice of stay and will definitely be back when time permits. Highly recommend this location to all our loved ones. Grateful for your care. With gratitude, The two sisters, Hafsa and Sadi

Excellent rooms and services, it was so good. The location and the room amazing and the staff very friendly. I recommend this place for everyone

Great apartments, great service great staff happy with the facilities in the hotel and all in overall must anyone try this place I recommend it

My daughter's wedding was held at the Grand Hayatt. It was amazing . Many sincere thanks go out to Mr Abdul Salam for his professionalism and cooperation. The wedding wouldn't have been an outstanding occasion without him. Thank you from the bottom of my heart. Mrs. Rula Isam