Hotel Okura Amsterdam

We stayed here during the first night of our honeymoon, and the stay was delightful & exceptional. The room was spacious, the shower was a lovely experience, and the very efficient air conditioning was incredible to have during the heat wave Europe is experiencing. The breakfast buffet was possibly the most tasty and satisfying breakfast we have ever had during a hotel stay, every option at the breakfast was of the highest quality. We will be back one day!

Very hospitable Clean grand ambience Good views from Room Spa experience very good Erika is best ! Special thanks to Diego arranged room change due to construction work noise. and Tim ..very friendly welcome

Poor customer service! My husband and I arrived at the hotel at 8am from the airport. We were with viking river cruise and we were the first couple arrived at the hotel. We understand that the check in time usually in the afternoon as they have to wait for the guests to check out to clean the room before they can make the room available. We patiently waited at the lobby for 6 hours. However, when the rooms was finally ready, they gave the rooms to two other couples who just arrived. Those couples also with viking river cruise. It should be first come first served. This is unacceptable!!! I will not recommend this hotel.

The Okura is a very nice hotel with beautiful rooms, a nice swimming pool and spa and excellent food. They have 4 restaurants, including a Michelin starred and 2 gourmet (and extremely expensive) Japanese restaurant and one excellent more casual restaurant (still above 50€/person minimum) called Serre. I am currently staying at the hotel and wanted to have dinner at Serre tonight. I just found out that kitchen closes at 8:30pm !!!!!! I know this is Amsterdam and that people have very early dinners. But for a 5 star luxury hotel, catering to international clients and charging close to 500 euros/night for a room, this is unbelievable and unacceptable. I sincerely hope this will be corrected. It is a real pity that such a nice place spoils the experience with this type of bad mistakes. For the rest - and if you are an early eater - it is still a place I would recommend.

I booked the Okura for a two night layover/recovery stay in between a couple of big international vacations. I picked it as it seemed like a good place to rest and recover, but I never had heard of the hotel before. I have traveled throughout the world and spent more than 2,000 nights in hotels of all sorts. I can say that the service I received at the Okura was in the top 1% I have ever experienced, and quite possibly the best. Specifically, the front desk staff was quick to address an issue with my room. It was a very hot day in Amsterdam and my room was facing southwest, which meant it got very warm. They moved me to a cooler room and followed up to see if I was happy. The hotel was undergoing some renovations during my stay, and the staff at tht front desk, particularly Mile, was keen to ensure that I was not disturbed, providing me with lounge access to work and complimentary breakfast. Sometimes a hotel wins your loyalty and praise by delivering perfectly on everything. More importantly, this hotel won my appreciation and future business by taking care of me when things were *not* perfect, which ultimately means more to me. Thank you to Mile and everyone at the hotel who made me feel cared for and appreciated.