Hotel Okura Amsterdam

Exceptional service. Both check-in and check-out were smooth and seamless.

Best. Service. Ever. Service is what makes a great experience incredible. When I checked in to the hotel I discovered that most of my clothes were wring-them-out wet. (It was raining during our layover in Chicago. I assume my luggage got wet during the transfer to our connecting flight.) The hotel offered to dry my clothes for free! They could have charged me over 100 euros for that service. Service, food and drink were also above average for the bar and restaurant. I highly recommend this hotel!

Stayed here as part of a conference in June. Clear Japanese influence in the design of the lobby though service is a little less Japanese and more brusque at the front desk. Room size is decent but has seen better days. 10 minute walk from the Albertcuyp market where you’ll find the best herring, and they have their own pier as well. I would say it is slightly pricey for what it is offering. Breakfast buffet has a small Japanese spread which was a nice touch.

We stayed at Hotel Okura Amsterdam for our anniversary and booked a Panoramic Junior Suite. The room itself was absolutely beautiful and easily one of the highlights of our stay. It felt luxurious from the moment we walked in. The curtains automatically opened when we entered, immediately revealing the panoramic view, which was a wonderful first impression. The bed was extremely comfortable, the room was spacious, spotless, and thoughtfully designed, with plenty of seating and room to relax. Storage is somewhat limited and more open in style, which fits with the Japanese design of the hotel, but it worked fine for us. The bathroom was exceptional. We loved the Toto toilet so much that we are now seriously considering installing one at home. The bathtub was also wonderful. Overall, the room itself felt exactly right for an anniversary stay. Most of the staff we encountered were kind, professional, and genuinely welcoming. One of the breakfast servers even remembered what my husband and I liked after serving us only once and brought it to us the next morning without being asked. Those small personal touches were lovely. We also spent quite a bit of time at 23, the bar on the 23rd floor. The cocktails were excellent, the service was consistently good, and the view is beautiful. It became one of our favorite places in the hotel during our stay. Breakfast downstairs was also very good. Unfortunately, our experience with the Panoramic Lounge was very different. The selection itself was good, with fruit, yogurt, drinks, and other items available throughout the day, but there were a significant number of gnats and other small insects around the uncovered food. We saw this both in the morning and later in the day. Because of that, we did not eat any of the open food in the lounge and limited ourselves to bottled or refrigerated drinks. For a premium lounge at a hotel of this level, this was particularly disappointing. The spa was very enjoyable. The therapists were wonderful, and we enjoyed both the pool and hot tub. I used the pool for some morning exercise and really appreciated having it available. I had expected the spa itself to be somewhat larger, but we still had a very good experience. One small suggestion would be to offer robes in a wider range of sizes. Both my husband and I found the robes smaller and less comfortable than we would have expected, and that can take away a little from what should feel like a relaxing luxury experience. The hotel is located in De Pijp, which we liked very much. There are restaurants, shops, and a grocery store nearby, and we had some excellent food in the neighborhood. It is important to know, however, that the hotel is not in the center of Amsterdam. You will likely use the tram, taxi, or Uber for some sightseeing. We took the tram toward the Rijksmuseum area and found it very easy, so the location was not a problem for us. Our biggest issue with the stay was not one major failure but the accumulation of smaller ones. It took close to two hours for our luggage to reach our room after arrival. We also had an issue with the television remote that required attention, along with a few inconsistencies with housekeeping and turndown service. None of these things alone would have been a major concern, but together they began to affect the overall experience. To the hotel’s credit, I did speak with a member of staff about what had been happening. Because this was the anniversary portion of our trip, I explained that I did not want the same issues to continue throughout the rest of our stay. I felt heard. The concerns were immediately noted, and from that point forward, the staff members we interacted with were clearly aware of what had happened and made an effort to help. Everyone remained kind, attentive, and genuinely interested in making things better for us. That conversation did not eliminate every issue, but the response from the staff was thoughtful and professional, and I think that is important to acknowledge. Ultimately, Hotel Okura absolutely looks and feels luxurious. The rooms are beautiful, the property is immaculate, and many members of the staff provide excellent service. But at this price point, we expect the entire experience to feel seamless. For us, there were simply too many small operational misses for the stay to feel like the complete five-star experience we expected. We enjoyed many parts of our stay, especially our beautiful suite, the staff, and our time at 23, but based on the overall experience, we would choose a different hotel on our next visit to Amsterdam.

This hotel is lovely with amazing customer service. We stayed here for 1 night following cancellation of our flight. The rooms and bathrooms here were spacious and very comfortable. Me and my wife would really like to commend the service here. At breakfast, the individual who served us was polite and very welcoming. A special mention also to Aisha at the reception who allowed us lounge access so that we were not inconvenienced due to our late flight. We would highly recommend this hotel.