Hotel Okura Amsterdam

Rating: 1/5 "Omotenashi" is a lie: Hygiene failures, lost orders, and management that clocks out. I have been a loyal guest, treating the Okura as a "home away from home." But after three recent grave incidents, it is clear that the legendary Japanese hospitality they claim is nothing but a marketing gimmick. The reality is declining standards, gross negligence, and arrogance. 1. The "Omotenashi" Illusion True Omotenashi is about anticipating needs. At Okura Amsterdam, they cannot even fulfill basic requests. • The Lost Order: On Saturday afternoon, I placed a breakfast card for the next morning with specific instructions and a €10 tip attached to ensure smooth service. I even made personal arrangements with a staff member regarding the order. • The Reality: The next morning, I called the Front Desk to expedite the delivery. They called me back to inform me that Room Service had no outstanding order for me. My card—and the instructions—were lost. Had I not called proactively, I would have received nothing. • The "Panic" Recovery: I gave the order again to the Front Desk, who assured me it would arrive ASAP. When the rushed order finally arrived, it was insulting. No toast. No sugar. No napkin. And when I tried to eat my eggs, the salt shaker was completely empty. • This proves absolutely no quality control took place. They just threw a tray together and sent it up. 2. Hygiene & Safety Risks This is not just about bad service; it is about food safety. • November Stay: I found a black hair embedded in the Nutella jar at breakfast. (Photo attached). • October Stay: A privacy breach where room service presented me a bill with another guest's signature, coupled with unkempt, unprofessional staff. 3. The Ultimate Disrespect: The Silence High prices might buy you a nice room, but the true test of 5-star luxury isn't the thread count of bedsheets—it's how they handle a crisis. The Okura Amsterdam failed this test miserably. • I filed a formal verbal complaint with the Front Desk on Sunday morning at 11:00 AM regarding the breakfast disaster. • I waited in my room for the rest of the day. Silence. • I was ignored for over 30 hours. One of the managers only reached out on Monday evening. In the email I received, he admitted that he only received my complaint on Monday afternoon. It was painfully obvious that management was too busy enjoying their weekend off to be disturbed by a paying guest. They prioritized their personal time over resolving a guest crisis. That isn't "Omotenashi"—that is 9-to-5 clock-watching.

A fantastic oasis for a getaway. We had a wonderful time with a great room, friendly staff and excellent facilities. Worth mentioning the amazing Kim at the front office who offered us a lounge access while waiting for our room to be ready - Service straight from the heart!

This hotel made my travel. If we didn't have this hotel we would have not that good trave experience in December 2025. I booked this hotel because I wanted to enjoy the Japanese food during my trip. It was started by warm welcome by taking care of my suitcases by front door hotel employees. That was a nice and gentle starting of this hotel. I wanted to have the hot soup before head out for daily trips. The breakfast in La Camelia (not sure if correct spelling) was excellent. I had a breakfast here 3 times while my 5 days staying. The menu wasn't changed daily but still it was so good. The hot miso soup with noodle soothed my family before confronted the cold weather in Amsterdam. I was colder than expected since we were from California. The room was spacious. The hotel receptionist gave us the nice room with a amazing view. Just seating in a bed and enjoying the view was a great pleasure. I am Asian. I love to start a day with a hot water. Most of hotels doesn't provide it. Hotel Okura provides 3 big bottles of water every day for free and there is a Nespresso machine in a room which makes possible enjoy every hot water for me. There is an umbrella ready too. The bed sheet quality was great, and the bathroom amenities were great, nice and neat marble floor and Occidental products of soap, shampoos and conditioner. The shower booth was clean and nice too. The temperature was working so well, and we could enjoy a warm room temperature during the cold winter weather in Amsterdam. The distance from most city's attractions is near. All employees are so kind and nice. They always smile and tried to help for what I needed. The room cleaning ladies did a good job too. The most amazing thing of this hotel is definitely a food. All restaurants' food were amazing. You need to book in advance. I think wherever I travel in future, I will check if the city has the hotel Okura now. Thank you for your greatness.

We had a wonderful experience staying at this hotel for my birthday from start till finish. We were greeted at the door by Amit who was very friendly and helpful he also helped to bring our luggage to our room. At front desk We were checked in by Aicha. She was so lovely and made us feel very welcome. You definitely get a homely feeling at this hotel. We stayed on the 22nd floor and the view was spectacular there were even binoculars. Our room was very nice and the beds were very comfortable. There was a pillow menu too which was a nice touch. They definitely pay attention to detail in this hotel. Kie from front desk made me a beautiful handwritten card wishing me a happy birthday with some tasty chocolates. You get use of the lounge too in some room categories which was a really nice extra again with beautiful views. Definitely recommend this option. Nice snacks and drinks. Again very friendly helpful staff. We didn't get to use the pool etc but did take a look. Will definitely use next time. We were feeling so comfortable at the hotel we decided to cancel our reservation at a restaurant outside and dine in the hotel at the Serre restaurant. On our way we were greeted by Mazen the door man who was very friendly. We chose the set meal option. Which was a vegetarian option or meat option. It tasted very good and we were happy we had decided to eat there. We woke up to a beautiful sunrise. Breakfast was very nice. A great selection of options . I really enjoyed the Japanese breakfast too. Service was again perfect and I really enjoyed talking with Nico, a really nice guy. Aicha and Mile checked us out . We had a nice conversation with them before leaving. We didn’t want to leave but we will definitely stay again and would highly recommended this hotel. Service is excellent they definitely know how to make their guests feel at home.

Best hotel in Amsterdam by far staff were amazing. We were checked in by Aisha who was cheerful, friendly, polite and extremely professional. Nothing was too much trouble. Our room was clean and had everything you need. Incredible view across Amsterdam. Food was amazing. Dining was first class experience. There's nothing I can say bad about this place. I will definitely be staying here again and would recommend five star plus. Staying here was amazing.