Hotel Okura Amsterdam

Okura is an absolutely fabulous hotel. Highly recommend for anyone wishing to experience Amsterdam. The hotel amenities are second to none. The onsite restaurant SAZANKA is hibachi style on the next level. The cooking experience and attention to detail are exquisite, not to mention the quality and taste is superb. The hotel staff goes above and beyond to assist, cannot say enough about the front desk staff, especially Delores. She was amazing! Also, recommend the canal cruise provided through the hotel as a must do. Capt. William on The Valarie gave us a one of kind canal excursion from a true local focused on a quality experience.

I had an absolutely fantastic stay at this hotel. From the moment I arrived, everything exceeded expectations. Location – 10/10 Perfectly situated close to the city, and local attractions while still feeling peaceful and relaxing. Atmosphere – 10/10 The hotel had a warm, welcoming vibe with stylish decor and a relaxing ambiance throughout the property. Rooms – 10/10 The room was spacious, modern, and extremely comfortable. The bed was amazing, and every detail felt thoughtfully designed. Value – 10/10 For the quality of the experience, the price was more than worth it. Exceptional value for everything included. Cleanliness – 10/10 Everything was spotless from the lobby to the room and amenities. You could tell cleanliness is a top priority here. Noise Level – 10/10 Incredibly quiet and peaceful both day and night. I slept better here than I do at home. Service – 10/10 The staff went above and beyond to make the stay memorable. Everyone was friendly, professional, and genuinely helpful; especially Amit and Delores! Amenities – 10/10 Excellent facilities with everything you could need, from fast Wi-Fi to great common areas and premium extras. Overall, this was one of the best hotel experiences I’ve had, and I would absolutely stay here again without hesitation.

Clean and quiet hotelroom. Nice facilities and restaurants.

Food was pretty good. Our Ac was barely working and it was hot even though it was cold outside. The staff were very nice and the lounge upstairs was beautiful. Value was not quite there.

I recently stayed at Hotel Okura Amsterdam for three nights and left feeling disappointed, primarily due to how a very basic guest request was handled. I had booked an Executive King Room and, as I always do when traveling, requested a quiet room away from the elevator because I’m an extremely light sleeper. This is a fairly standard request, and in my experience many hotels go out of their way to accommodate it — sometimes even assigning rooms at the far end of a hallway to ensure a more restful stay. Unfortunately, Okura did the exact opposite. Upon arriving at the assigned room, I discovered it was directly adjacent to the elevator lobby. I didn’t even enter the room; the location alone made it clear it would not work for me. I immediately returned to the front desk to request a change. At that point, I was told I had only two options: keep the Executive King room beside the elevator or downgrade to a standard Queen room. Since sleep quality matters to me more than room size, I accepted the downgrade. What was most frustrating was that neither the hotel nor American Express Travel was willing to adjust the nightly rate, despite the obvious difference in room category. The explanation given was that the reservation had been prepaid through American Express Travel. The hotel did offer complimentary breakfast as compensation, but that benefit had little value to us since we already had executive lounge access included with our booking. In the end, I paid Executive King pricing for a standard Queen room for all three nights. The hotel itself was fine overall, but the check-in experience significantly impacted my impression of the stay. Amsterdam has many luxury hotels in more convenient locations that, in my experience, deliver a much higher level of guest care and service recovery when problems arise. I wouldn’t say the stay was terrible, but I also wouldn’t return given the way this situation was handled.