Intercontinental Amstel Amsterdam

The high tea was delicious. Everything is freshly made, you can taste it, and you get more than enough. The staff was very friendly, helpful, and professional. It all felt very personal. The decor is also very tasteful. All in all, a wonderful experience, even if it was only our third time.

Our stay at the InterContinental Amstel Amsterdam was truly memorable. The hotel’s lobbies are spectacular, beautifully designed, and immediately set a luxurious tone. Check-in was seamless, accompanied by a glass of champagne and freshly baked cookies — a lovely personal touch. The staff showed genuine interest, asking thoughtful questions and ensuring our comfort throughout. The room itself was not quite as impressive as the lobby, but still very comfortable and impeccably maintained. Breakfast offered an exceptional selection, with every dish beautifully presented. Overall, the service was of an extremely high standard, with attentive and personable staff making the experience truly outstanding. Highly recommended for those seeking elegance, attention to detail, and excellent hospitality in Amsterdam.

Great hotel, lovely rooms, lovely service. The set breakfasts were ample and reasonably priced with helpful staff. Great amenities

The Intercontinental Amstel hotel is the true grande dame of Amsterdam. The property is gorgeous and we were lucky enough to see it with all the Christmas decorations which felt magical. Our room was very comfortable with a heavenly bed. The decor in the rooms is traditional in keeping with the character of the property and with all details thought through. We had some excellent drinks at the bar which is very cosy and a superb dinner at the restaurant too. Breakfast is à la carte and extensive and we loved it. The quality of the food is fantastic. But first and foremost, the staff are all brilliant. It feels unfair to single just one person out but Georges, our waiter for dinner exemplified what service at the Amstel is like throughout: friendly, efficient, warm, caring, professional, unobtrusive but always on call. We would definitely return.

My staying was from 16th to 20th Nov 2025. The hotel is nice even is a bit out of everything but still can walk to the most famous Rijks and Van Gogh museums. We found the staff Putti is quite inexperienced, she gave a wrong information to my partner when he asked her how far from here (this hotel) to Hyatt Regency hotel? And she told my partner he needs to take uber (car) there since it's quite far and it'll take around 15mins. However, we doubled check google map and found that it's actually very closed by so we decided to take a walk and eventually it only took us 3 minutes there by walk!🙄 Oh My God!!! Putti shouldn't have given us a wrong information if she doesn't know! Another staff also made a mistake and kinda pissed us off! He's the concierge ' Peter, We booked ticket for Rijksmuseum on our arrival date through him but he completely forgot to email us. Our tickets booked at 11am but he completely forgot to send us the tickets by emails so we'd to call the hotel right outside the museum, however no one pick up the phone after 20 minutes ringing, at the same time I emailed him twice and reminded Peter to send us the tickets but still no reply! We wait, we wait and wait until 10:52am (ticket time was 11am), so we had no choice but need to take Uber back to the hotel and ask for our tickets. Just right after we went back to the hotel, we finally received his email with two Rijksmuseum tickets 😤 So we had to ask the driver send us back to the museum and of course we'd to pay as two way fees 🤦🏻‍♀️ Don't get me wrong, he's nice but he isn't helpful at all. Luckily we met a super nice and helpful staff called Abe, a young guy who is smart, helpful and efficient. He also recommend two good restaurants and nice coffee shop to us! He's def a treasure to your hotel! I'm so glad he's there, without him I guess we may need to do more research by ourselves!