Intercontinental Amstel Amsterdam

The hotel itself has several strong points. The location is excellent, the dining was genuinely very good, and the property itself is beautiful. Those are the reasons I am giving two stars. I should also make it clear that, apart from the Front Office Manager, the other front desk staff were friendly, helpful, and pleasant to deal with. Unfortunately, the biggest disappointment of the entire stay was the Front Office Manager. Throughout our communication, her approach felt highly transactional and, at times, rather status-conscious and commercially minded. When concerns were raised, the focus seemed to be more on defending the hotel’s position, shifting responsibility, and explaining why certain issues were not the hotel’s responsibility, rather than genuinely understanding the guest’s perspective and trying to resolve the situation. To avoid any misunderstanding, these concerns were raised during the stay, including in person with management. The issue was not that the hotel was unaware of them or had no opportunity to respond. The problem was that those discussions ultimately provided very little meaningful help or resolution. What was equally disappointing was the communication style. Many of the responses felt polite on the surface, but formulaic, impersonal, and lacking in warmth or substance, almost as if they had come from a standard customer-service template rather than from a manager who had taken the time to understand the situation. For a hotel of this level, I expected much better judgment, empathy, ownership, and communication from management. This was especially unfortunate because the other front desk staff actually left a positive impression and were willing to help, which made the contrast with the Front Office Manager even more noticeable. To be fair, the hotel is beautiful, the location is excellent, the food was very good, and many of the other staff members deserve credit. However, for me, the Front Office Manager was by far the weakest part of the experience and ultimately brought the overall stay down to two stars. More regrettably, this style of management and communication not only undermines the value associated with the InterContinental brand, but also detracts from the character and historical significance of what is otherwise a truly remarkable property.

We had a wonderful stay at the InterContinental Amstel Amsterdam. The staff were extremely attentive, warm, and friendly, and the overall level of service was excellent. We also really enjoyed the hotel’s restaurants, beautiful views, and atmosphere. We were kindly upgraded to a one-bedroom accommodation with fantastic views, which made the stay even more special. The main downside was the air conditioning. Unfortunately, the AC was not functioning properly throughout our three-night stay. We moved rooms once, and in the second room the staff kindly provided us with a fan, which we appreciated, but the AC remained the main issue during our stay. The location is also slightly away from the very center of Amsterdam, although the hotel itself has such a beautiful setting that this was not a major concern for us. Overall, despite the AC issue, our experience was excellent and memorable, and we genuinely enjoyed our stay.

We were looking forward to our stay at the InterContinental Amsterdam, but unfortunately, the service did not quite live up to what we expected from a luxury hotel. Upon arrival, a staff member at the entrance did not greet us or offer assistance with our luggage. When we asked about a ramp, we were simply told to use the stairs. Only after we had managed to bring one suitcase up did a doorman come out to assist us. We also found the service in the tearoom and restaurant rather impersonal. When we asked for a drink in the tearoom, we were directed to the bar. Later, after dinner, we asked if we could enjoy dessert and drinks in the restaurant, but were again directed to the bar. We found it somewhat surprising that there was no option to sit in the restaurant for dessert and a drink. The young gentleman at check-in was a notable exception. He was warm, pleasant, and welcoming. The hotel itself is beautiful and has an excellent setting, but for a property carrying the InterContinental name, we had expected a warmer and more attentive level of hospitality. Unfortunately, it was the lack of warmth in these small interactions that left the strongest impression on us.

A Beautiful Five-Star Experience in Amsterdam ⭐️⭐️⭐️⭐️⭐️ Today, on Monument Day, we decided to visit the beautiful five-star Amstel Hotel in Amsterdam, and we were so glad we did. The hotel is absolutely stunning, and the guided tour was very well organised. Our guide showed us around beautifully and shared fascinating details about the hotel. After the tour, we decided to relax with a drink at the hotel. Yomi served us our beers with a lovely smile and excellent service. We were also offered peanuts and snacks to enjoy with our drinks, which was a thoughtful touch. Yomi is very friendly and welcoming, and he made our visit even more enjoyable. If you are looking for a beautiful five-star hotel experience in Amsterdam, I would definitely recommend visiting the Amstel Hotel. It was a lovely experience from start to finish! ✨ Rohini ♥️

Amstel Hotel has been continuously run as a Hotel for 150 and has hosted many celebrities. True old world charm with beautiful lobby, wood paneled elevator, and fresh flowers in the hallways. Great location situated on the canal provides canal views from your room, the restaurant and also from the pool. You will have many dining options in Amsterdam but don’t miss dining at the Amstel. The meals are superb we enjoyed Breakfast and we enjoyed our sever George (originally from Greece) at dinner. The room is gorgeous and spacious including the bathroom with glass doors separating the toilet and the shower stall from the tub , sinks and towel warmer, allowing a couple to both use the bathroom at the same time comfortably. Pricey but worth it.