NH Collection Amsterdam Grand Hotel Krasnapolsky

Thank you for this wonderful stay; the staff were very welcoming. Thank you to Donna, Aicha, and Risanna, who greeted us every morning at breakfast, for their kindness and professionalism. I wish you all the best

Lovely hotel and staff. Everything you would expect from a 5* hotel. Very central to everything. My only negative was the noise. We upgraded our room, which was lovely a spacious. However the room was next to a busy road and unfortunately there wasn’t any sound proofing in the windows so people party at the bars could be heard into the early hours which kept waking me up. If booking I would be selective of room location

Horrible service and start to the stay. No help with bringing in our luggage from the car service through the hotel. Told it would take 20 minutes for our room, so we waited 30 minutes, and they called housekeeping to expedite the inspection. One hour later still no room. No baggage storage. Horrible start to our vacation.

We rate this hotel exceptional. From the perfect central location to the professional, welcoming, helpful staff, to the high-quality bath products, and the handling of a lost item, the hotel experience was truly phenomenal.

A Birthday I Will Never Forget – Pure Magic at the Winter Garden I worked with KLM for many years in Montreal, and this hotel was one of our regular stays during training visits to Amsterdam. Ever since then, I had always dreamed of having breakfast in the beautiful Winter Garden. This year, on my birthday, I finally had the chance—and it exceeded all expectations. It was truly one of the most wonderful experiences of my life. From the moment we arrived, we were warmly welcomed by Ramzy—what an absolute gentleman. His kindness and attentiveness made us feel instantly at home. During check-in, I mentioned that I was celebrating a very special day—my birthday—and that I was so happy to finally be there. As we enjoyed the incredible breakfast (the selection was simply amazing!), something magical happened. Ramzy and his team surprised me by singing “Happy Birthday” in multiple languages—so thoughtful and touching! He even presented me with a beautiful plate of chocolates with “Happy Birthday” written on it. I was truly moved—it made me feel so special. We were also wonderfully taken care of by Aida, who was attentive and kind, and we had a lovely conversation with Anthony, the busboy, who is studying medical research—such an inspiring young man. At the end of our visit, Ramzy personally walked us to the front door. There, we met Robert, who greeted us warmly and wished me a happy birthday as well. As we stepped outside, he actually came running after me to give me a small souvenir from the hotel. I was overwhelmed—at that moment, I have never felt so appreciated and cared for. I cannot express enough gratitude to Ramzy and his entire team. Your kindness, attention to detail, and genuine warmth made my birthday unforgettable. You turned a simple breakfast into a lifelong memory. Thank you, Ramzy—you have an incredible team. Thank you to everyone involved, including Robert—please continue spreading such beautiful kindness. You truly made my day. Until we meet again… 💖