NH Collection Amsterdam Grand Hotel Krasnapolsky

Fantastic hotel with awesome amenities! Centrally located and not too far from the central train station for inter and intra city trains. Shopping nearby. Great staff and food. Tini took care of us for breakfast!

Absolutely wonderful hotel, situated right on Dam Square .. I have stayed here many times over the last 25 years, and am struck by the amazing consistency, high standards and staff friendliness and efficiency every single time. 10/10 experience.

We went here for a weekend getaway and loved it from the minute we checked in. Service at top level, great facilities and testing the spa today. Not sure if we will check out the city, but we have been here numerous times and just have to indulge in all the services this hotel has. We can highly recommend Krasnapolsky to others.

This hotel on reflection was a great choice for us, very central near great restaurants bars, shopping and nearly all the sights were within a reasonable walking distance, so I would thoroughly recommend this hotel for a first time stay in Amsterdam. Certain services provided by the hotel were definitely five star and I would say that the Concierge was certainly that. The service they provided was outstanding and to be honest they were our main point of communication and whenever something wasn't up to standard or went wrong, they just seemed to get it sorted! We could communicate with them through WhatsApp, which was so convenient and via that channel we arranged everything from trips and transportation to the servicing of our room. We stayed in the executive roof top terrace and were supposed to have a personalised reception there but they turned out to be useless for everything except checking in and checking out, any other queries were referred to the concierge and really whomever manages the concierge should be encouraged to train the other managers of the other departments in the hotel! I would like to say a big thanks to some of the concierge staff such as ZESAR who was overall excellent and gave a great overall service and excellent restaurant tips & THOMAS, but truly the whole concierge was excellent and without them our stay would not have been as good! The doorstaff were also very good, friendly and welcoming. The buffet breakfast is truly excellent, set in a beautiful dining room with endless choice catering for many nationalities, with a great long time to eat from 7am-11am and some of the best omelettes we tasted, freshly cooked by the the CHEF WITH THE TATTOOES whose name I didn't get. The 'not quite five star' title comes from the old rooms and funny smell along the corridor some form of awful air freshener and the inconsistent service everywhere else in the hotel - grumpy and unhelpful reception, particularly at night, friendly but poorly trained breakfast staff, awful room service food - ordered once, terrible, never did again and ate out every evening as a result, variable operator service - would call for assistance and sometimes greeted with a "Yeah"?! Not the 'good evening Ms. .... how may I assist you" and when asking for something often unfulfilled or referred to the concierge - hence our extensive use of them. As I've said in other reviews, we travel a lot and can afford to do so in a 5 star way and the emphasis all round the World currently seems to be charge as high as you can and keep charging higher and give as little service as you can get away with. I am somewhat hard with my reviews, but I expect high standards when we pay thousands of dollars/euros a night to stay somewhere, for that you expect staff to be trained and reimbursed well so that they value their place of work and position they hold. If hotels fail to do this then a service industry job is just a stop gap in a career of the server, receptionist etc rather than a skilled profession and everyone becomes unhappy. I hope the relevant executives read this review, take it to heart and make changes as customers like myself are unhappy with this culture that exploits us and I suspect the staff.

Everything was exceptional. Rosanna took care of all of our needs. The service and food was amazing.