Pestana Amsterdam Riverside

The staff are incredible here and go out of their way to please! The location is close enough to the central area of Amsterdam and very convenient to the tram! The walk along the river is beautiful. So many wonderful restaurants close by. Anything we needed to change or resolved was quickly done so by staff. They remembered us and gave excellent service every time we Gathered for drinks or in the lobby.

Hotel was very clean and reception staff were polite. Hotel was lovely and quiet. Room was disappointing as it was on the top / fifth floor so it had no view and not a great feel to the attic room…roof windows gave a view of the sky and the tiny window at the side of the room behind a desk might as well not have been there. We had booked a deluxe. The only mirror was in the bathroom so had to dry hair and put makeup on in there standing up. They do have lovely rooms as our friends were in a great room with lovely views over the canal, bit of a room lottery.

Hotel Pestana Riverside did an awesome job at accommodating our needs. We were able to move rooms into one that was more fit for us. The location of this hotel is very convenient. We came with someone in a wheelchair, and her needs were able to be met. The breakfast buffet was delicious. A special shout out to Luisa, Alex, Luisana, Klever for helping my family out the whole time.

We decided on this hotel as a treat as we had not been away for about 12 years ( yes that long but we did have the girls who were both too ill to leave and then Covid and health hit us ) and thought let’s treat ourselves We have in the past contacted hotels to organise transport from the airport to the hotel we are staying at and had no issues - however for a 5 star hotel we were a little taken aback when they said they didn’t have that facility direct but did use a private company which they did organise for us ( but you naturally want to ensure so we did check with the company direct as well ) The pick up from the airport worked brilliantly- our driver was lovely but confusion reigned on payment - the driver said we pay the hotel and it’s sorted that way - so not what we were told but ok But we weren’t greeted/met at the hotel ( we have stayed in 4/5 star hotels in the past and were met and helped with our bags) We had to wait to be booked in (lack of staff ) and directed to room - which was easy enough- conversation on paying the driver was difficult as hotel saying no you pay them we explaining what he had told us - eventually the hotel said they would contact and let us know - fair enough (in the end hubby left the money in an envelope for the driver to collect later) So off to our room - and while the room was clean and spacious it was little things that got us Whilst I appreciate coffee is a very popular drink in The Netherlands and across the world , so is tea! And not just flavoured tea or Earl Grey plus no milk ? I do like my coffee black but hubby does like a little milk in it So hubby popped down to ask for English breakfast tea and some milk ( he could have called down but preferred to speak direct ) After about 15 mins from hubbys return we did get some English tea bags and a glass of milk ! Not a jug or a few little milk containers (naff but practical) it was ridiculous for such a hotel Anyhow we booked a table in restaurant ( late flight in so thought easy to do save trying to find somewhere ) whilst the staff were lovely and welcoming I wouldn’t choose to eat there again - the menu wasn’t that exciting or inspiring for a hotel of this apparent level and the food was ok , just ok We slept ok and you can leave your luggage in a store room to collect later if you have time to explore before return home/continuing visit elsewhere as we were But when it came to pay we found they didn’t know we had eaten in restaurant ? It transpired that our meal had been added to another room! We are not sure how that happened as when we signed the receipt we did show room number and it was clearly on the receipt Not very organised When we came back after a wander round Amsterdam we were a little taken aback that you can just walk in and no one asks you anything( are you here for visit/staying/meeting someone etc) plus again no one to meet and greet you Am sorry to say it won’t be a return as expected a lot more from a 5 star hotel - perhaps should be a 4 at a push

Lovely hotel - beautiful building inside and out, friendly and helpful staff, great location, yummy breakfast. Just a few minutes walk along the river into the city centre. Our junior suite was luxurious without being ridiculously expensive. We will book here again if we come back to Amsterdam.