Pestana Amsterdam Riverside

Not a five star hotel in my opinion was given wrong room paid for upgrade never moved food was cold took a deposit on my card which I haven't received yet

Warning! This company illegally charged €261.93 to my credit card without my consent, signature, or authorization – for payments related to other guests that I had nothing to do with. When I raised the issue, I only received excuses instead of an immediate refund. I have already opened a dispute case with Mastercard and I am considering filing a police report. Such behavior is completely unacceptable and, in my opinion, amounts to theft. I strongly advise others not to book here.

This lovely hotel is located in the original Amsterdam Archival building on the Amstel river. It is in walking distance of the tram and many shops, markets and restaurants. The rooms are modern and luxurious. My room had a view of the river with a small balcony.and there was a large tub and dual showering the bathroom. The bed was extremely comfortable and the linens were excellent. Housekeeping kept the room immaculate. The breakfast was excellent and I particularly liked the espresso/latte machine and healthy options for breakfast. The dining, bar area was lovely with a large courtyard available for nice days. The staff was knowledgeable and helpful. I did not have time to visit the spa or pool, but by appearance it was lovely. It is only available to hotel guests.

Pestana Amsterdam is a beautiful place. Physically Pestana a beautifully appointed hotel. The rooms are spacious, clean and welcoming. Staff at every position went out of their way to make sure our stay was comfortable and enjoyable. Convenient location. Highly recommend this hotel.

Hotel was very clean and the staff are very welcoming and professional. We had room 4314 which was a deluxe double and had plenty of room for the super king size bed. We did alot of walking as the centre of Amsterdam is about a 30 minute walk but you can get the no.4 tram which takes about 20 minutes. You can tap your debit card or your phone on the tram but must remember to also tap out when you get off the tram. The journey cost €1.89 return. Also there are lots of people on bicycles. They have their own RED lanes so please dont walk in these lanes! We would definitely visit Amsterdam again. A great experience.