Pulitzer Amsterdam

The location is great, the room was nice overall, but the carpets were dirty and stained; towels were old and hard; no turn down service and room cleaning was patchy. Had to fix basin tap myself as the hotel left it broken and didn’t bother to do anything to fix it. Avoid eating breakfast in the hotel restaurant as the food is cold and tasteless and staff were unhelpful - it’s easy to find good food in any cafe outside the hotel. Concierge was knowledgeable and helpful, but reception staff were not and became unfriendly when we raised our concerns about breakfast.

The best hotel experience we've ever had. We had two rooms facing the canal and stayed for over a week. The rooms were so incredibly comfortable, the views are wonderful, housekeeping is excellent, and the staff is just so warm and helpful. A special shout-out to Anne & Sven who arranged a nut-free cake on my daughter's birthday on short notice. We also had a lovely cruise on the hotel's covered boat.

Lovely historical hotel. Perfect location, comfortable, old and new at the same time. Close to all the attractions, situated on one of the Amsterdam's romantic canals

This hotel came highly recommended by my daughter’s best friend, who stayed in the bridal suite and had a wonderful experience with her bridal party. On this trip, however, our stay fell short of expectations, especially compared with other recent Fine Hotels & Resorts properties we booked through Amex Platinum, including The Ritz-Carlton Berlin and Villa Copenhagen. Our room (394) felt dated and not up to FH&R standards. The floor was noticeably slanted from the window to the center, which gave me vertigo each time I got out of bed. The large chair by the window tipped forward whenever I stood up from it, which felt unsafe. Towels had a strong vinegar scent even after being replaced, and the in-room lotion was empty for the duration of our stay. Since we were rarely in the room during housekeeping, there was no way to indicate it needed refilling. During our stay, there were also service challenges: When I asked a valet about the SAiL event happening outside, he admitted he had no idea how guests could view the performances and simply shrugged it off rather than offering to find out. At the concierge desk, when I asked about a canal tour reservation I had already booked, the staff member assumed my surname incorrectly (calling me Mrs. Ramos). As a woman of color, I found the assumption unsettling, especially when it would have been more professional to simply ask for the booking name. After the concert, accessing the hotel was very difficult. My husband and I struggled through crowds of onlookers who jeered, booed, and even pushed us. One person even tried to slip in, pretending to be my husband. Although we showed our wristbands, there was little assistance from staff to ease our return to the hotel, and a designated entry for registered guests would have been far more secure and hospitable. Finally, I mentioned the room condition at checkout. Unfortunately, the only response I received was, “I’ll note it down.” For a property of this caliber, especially one listed under Amex Fine Hotels & Resorts, the room condition, guest services, and overall hospitality experience were disappointing. With improvements in staff training, attentiveness, and guest access during major events, this hotel could live up to its reputation — but for now, it did not meet expectations.

Excellent stay! Staff are amazing, very friendly and polite! Take interest in guests and what we get up to in Amsterdam. I stayed with my friend for a holiday and we had a great time! The classic suite was superb! Very spacious and welcoming! Housekeeping did a splendid job making up my room and keeping me supplied with water. The hotel itself is a wonderful atmosphere, the building is beautiful! Would definitely visit again!