Sofitel Legend The Grand Amsterdam

The hotel is absolutely not worth the big money we pay for it. Everything starts with check-in. At the reception the staff is not polite, they don't care who you are and what your status is. When asked politely, they snort, "I'm busy". The rooms are small, the furniture is outdated. The elevators are very old, make unpleasant noises and jerk when in use. Breakfast: not much at all. A couple of cuts, cheese, mushrooms, and entrees. Everything is over so quickly that there is no time to turn your nose up at the choice of dishes. But everything is very chic: you stand waiting to be met and seated, many times they ask you the room number and whether you have paid for breakfast. It's not for a 5 star hotel. In short: breakfast is poor and expensive. The hotel feels like the staff doesn't care whether you come back or not, whether you like it or not. They have a clear principle: if you don't come, others will come. It's all so sad, for that kind of money. Now the hotel is at the height of its flight: people are coming, there is no need to worry about service. But everything has a way of coming to an end sooner or later.

Beautiful historical property. The amenities are define and locally made (boturkoek?) which was a true treat with a beautiful note. The service is on an extremely high and detailed level. Would highly recommend staying here for a luxurious experience.

Had an amazing experience at this hotel! The staff was so friendly and accommodating - I would like to specifically mention that Julia Viera in reservations was exceptionally helpful and went above and beyond to ensure our family had a wonderful stay. Highly recommend this hotel, in addition to the great staff, the location is perfect and grounds are beautiful. You will not be disappointed with a stay here.

Great location. Check in staff are supper attentive then you enter what feels like prison. Old decor tiny room and terrible service as soon as your past reception. I waited 15 minutes to be seated at breakfast then another 20 minutes for someone to speak to me. Clearly not up to standard staff just seem overwhelmed by more than one customer. Such a shame as it’s a grand building with huge potential sadly let down by forgetting about customer service.

My husband and I had an exceptional stay at the Sofitel Legend. We've stayed at several other Legend hotels, and this one exceeded out expectations. We landed at 7am and the reception did their best to get us an early check-in. I forgot my contact lenses at home, and the concierge helped me find an optometrist...he even called a few places to make sure I could do a same day purchase. Aside from the clean and beautiful rooms and staff, the most notable part of our stay was the thoughtful, beautiful gift that Robin from Guest Relations gave us. We were celebrating our babymoon and Robin sent a stunning flower arrangement, an adorable gift basket for our baby, and delicious treats. Truly the most thoughtful hotel and it made for an unforgettable stay!