Waldorf Astoria Amsterdam

Lovely experience from check in to check out. Our room had the view of the canal. Everyone we encountered was welcoming, warm & love the small touches ie room spray selection, turn down service etc. breakfast was great. Within walking distance to attractions snd canal cruises. The hotel also offers a private canal boat. Highly recommend and would definitely return.

My daughter and I had an outstanding stay at the Waldorf! The hotel was gorgeous and the service was spot on. At check in the agent gave us a detailed explanation of the hotel as well as our benefits as Diamond membership, she even gave us a nice tour. In addition, she offered my daughter and I a chocolate each time we saw her, which my daughter loved! We also loved that we could check out bikes free of charge and explore the city! It’s a wild ride! The bellman were friendly at opening doors, helping with luggage and getting those bikes ready. Our room was specious and comfortable with a beautiful view of the canal. Great location!

Beautiful, classy hotel with really outstanding service and an amazing location on the most prestigious canal. Was the melding together of 5 canal palaces and has the largest private garden in Amsterdam! The breakfast are great. Workout room is totally adequate but the pool is a bit disappointingly small — definitely not doing laps there. All in all— a delight!!

The property is amazing. Yes there are a few minor improvements that would help (bigger swimming pool / better fitness center - these are just not up to a 5-star hotel standard, amenities kits in the bathroom), but overall the property is lovely. Location is excellent - just removed from the main touristy (noisy) areas, close to some lovely restaurants. The hotel provides complimentary cycles to go around town (first come first serve). But what shines is the service...the staff left us absolutely speechless with their attention to small and minor details during our stay. Yes this hotel was priced more than double any other hotel in Amsterdam, but it was well worth it. Will gladly stay at this property next time we're in Amsterdam.

This property was on lovely grounds. However our stay here had a rocky start, with some significant concerns—including unauthorized/unknown/uninformed hold charges to my credit card and a few inconsistencies in service (which we mentioned in a previous review). That said, I want to express my sincere appreciation for Front Office Manager Shannon Lowe, who took swift and professional action as soon as she became aware of the issues. Her excellent service recovery, clear communication, and follow-through made a real difference. She provided reassurance on the billing issues prior to checkout, and her approach helped turn around an otherwise disappointing experience. While there’s still room for improvement in overall consistency, Shannon’s personal attention to the issues, responsiveness and care deserve to be recognized. We left being confident that the hotel can continue to build on this standard of service.