Waldorf Astoria Amsterdam

The property is amazing. Yes there are a few minor improvements that would help (bigger swimming pool / better fitness center - these are just not up to a 5-star hotel standard, amenities kits in the bathroom), but overall the property is lovely. Location is excellent - just removed from the main touristy (noisy) areas, close to some lovely restaurants. The hotel provides complimentary cycles to go around town (first come first serve). But what shines is the service...the staff left us absolutely speechless with their attention to small and minor details during our stay. Yes this hotel was priced more than double any other hotel in Amsterdam, but it was well worth it. Will gladly stay at this property next time we're in Amsterdam.

This property was on lovely grounds. However our stay here had a rocky start, with some significant concerns—including unauthorized/unknown/uninformed hold charges to my credit card and a few inconsistencies in service (which we mentioned in a previous review). That said, I want to express my sincere appreciation for Front Office Manager Shannon Lowe, who took swift and professional action as soon as she became aware of the issues. Her excellent service recovery, clear communication, and follow-through made a real difference. She provided reassurance on the billing issues prior to checkout, and her approach helped turn around an otherwise disappointing experience. While there’s still room for improvement in overall consistency, Shannon’s personal attention to the issues, responsiveness and care deserve to be recognized. We left being confident that the hotel can continue to build on this standard of service.

We were really looking forward to our stay at the Waldorf Amsterdam. We originally had planned to stay in April 2020 but Covid derailed that, we had all our reservations, tours, dinners etc. that wound up being cancelled. That made this trip even more anticipated for us. To start we got a room smaller than we wanted. I know this is just a request, but we made it a year in advance for my birthday trip. We were only asking for the same room type only a little bit bigger, we were staying 8 nights. We didn't get it. The room was nice and service good. We were surprised that there was really no acknowledgment of my birthday with a little cake or something special in the room. The same little shoe candies and the Waldorf Delft house that everyone received was all we got. The large format products in the bath were awful. Aesop is the name and they smelled terrible. The price if you wanted to purchase it, and who would, for body balm was $80.00. Other products were high too. Breakfast each morning in Goldfinch was nice, albeit crowded. A couple of days there was an asian family with kids running all over, sitting at unoccupied tables and just being so disruptive with no supervision from their parents and no staff addressing this either. Katrina, was wonderful though. She remembered us each morning and greeted us with a smile and brought our beverages that she remembered we wanted. Our biggest letdown were the tours we booked way in advance with the concierge team. It started out well with a wonderful woman Anita, who we had for two days. Zaanse Schans, Volendam & Keukenhof. She was knowledgeable and very nice. The Giethoorn disaster was beyond awful. We booked a boat ride for 2 hours with the price quoted by the concierge. We had a private driver and it took 1-45 mins to get there. We were taken into a restaurant Hollands Venetie where the $350.00 was now $700.00. We walked out and had the driver take us to the town. Then back to the hotel. A total waste of a day. To their credit they refunded us the total amount of the tour & driver. I am going to try and write a review with more detail. I made it clear to the Waldorf they should not do business with a scam company like this. The next disaster was the incompetence of our tour of the Hague. The totally botched it, giving us a time when the Mauritshuis wasn't even open. Another waste of a day, which they also made right by refunding us. I really didn't want refunds I wanted the tours we booked and carefully selected. Days we can never get back. This is a nice hotel. I must say that anyone with mobility issues will find it hard to stay here. The steps just to enter are many and fairly steep. Then up at the top there is another step the doorman has to keep telling guests to watch for. There also is no cover on these steps for inclement weather. We asked how someone with a wheelchair or walker could navigate this and they showed us a door at the bottom of the steps. Problem is you then have to go around the entire back of the hotel through the garden and through the restaurant to the elevator outside of the restaurant. This is a long process to be sure. I would pay attention to this if you select this hotel. Also, when we checked in they never gave us our itinerary for our tours & reservations they made. We might have noticed the discrepancy with one of the tours, but not the absolute highway robbery the boat company tried to pull on us. Isabel one of the concierge was very nice, Frank was always on the defensive and really didn't display and concern or care for their missteps. Just constantly trying to defend himself became quite tiresome. We have no plans to return, the city was not as great as we had hoped.

From the moment we were welcomed into the hotel by the valets at the canal door to the assistance provided by the registration staff who checked us in and gave us candy tulips, the whole start of our stay was fabulous. The concierges were very helpful and so knowledgeable about the city! We loved our beautiful room on the canal. The room had two spacious closets so we both unpacked our clothes for the week with plenty of room and drawers to spare. The breakfast every morning in the beautiful lower level overlooking the courtyard was always a treat! The staff and delicious food were always great. Our stay at the Waldorf Astoria was just perfect!!

Our stay at the hotel was first rate. The rooms were wonderful and the staff was gracious and helpful. Then, on April 17, 2025, I asked the concierge about shipping approximately $1,000 of gifts my daughter had purchased while in Amsterdam. I was advised that it was no problem and paid over $100 to have the items delivered to my office in Pittsburgh, PA on Monday, April 21. Soon after, I began to get messages from Fed Ex that there was a “clearance delay” and that “Shipment requires importer's registration/identification number for clearance. (Examples include EIN, SSN, VAT, GST, RFC, etc.) Recommended action: Importer must provide the required registration/ identification number” After many phone calls to Fed Ex and the hotel, the two boxes of my daughter’s gifts are still languishing in Indianapolis, IN nearly three weeks later. I am appalled, angry and disheartened by the hotel’s seeming indifference to this situation. There appears to be absolutely no movement on the part of the hotel to resolve this matter. A wonderful trip has soured.