Disney's Grand Californian Hotel

We’ve stayed at the Grand Californian many times but this was the first time that when we entered the room, our last name wasn’t on the tv screen. My daughter just turned 1 years old and we also purchased an in room celebration to make her birthday a special one and a small detail of the last name not on the screen is bothersome especially if your spending almost a thousand dollars per night. I talked to 3 different people to try and get the situation resolved and all 3 people told me a different story which was extremely frustrating. I was told it was a “computer glitch” to the WiFi needs to be reset in the room to we can reset it remotely without coming to the room and the issue never got resolved after being there for 5 days. May not be a big deal to some people but when you pay a premium price, I definitely want everything that I paid for.

Had another guest walk in our room while I was in the shower and wife was getting dressed. No call back from guest exp manager

The hotel located in Anaheim LA , 45 minutes from airport, it is a family friendly hotel with 5 swimming pools, the staff is friendly and helpful and it has private access to Adventure Park and downtown Disney

This is THE hotel to stay at in Disneyland! The location is fabulous, walkable to literally everything. We were a party of ten (with four children) and had a two bedroom suite. The room was spacious and beautiful with a view of the Grizzly River Run ride. We spent A LOT of time at the pool—perfect for our little ones and the food was AMAZING! The live music was SUCH a vibe! The pool chairs do fill up quickly but we got a table by the entrance every day. I have only one small (and petty) complaint— we stayed here four years ago and had access to the Verandah club, which is their club level lounge. For all 10 of us it was an extra $250 a night and we thought it was well worth it. This trip, the price was $880 and we couldn’t justify the price hike. Other than this, we really enjoyed our trip and will definitely be returning!!

My family and I visited the Grand Californian in July. While we've visited Disneyland many times this was actually our first stay at the hotel. First, it's a beautiful facility, a lodge-like oasis seemingly very far away from the heat/crowds at the park - but you're actually right in the middle of everything. This hotel provides awesome early access to the park unlike some of the other hotels. You get in at 7:30 and are literally walking around while the crew members are getting everything set up for the day. Very cool experience. Our room was spacious enough for four and included a couch/trundle bed larger enough for a child. It was also very quiet, spacious and cool. It overlooked downtown Disney and had a great view of the evening fireworks. It was also convenient to run down and grab food/shop/whatever. One other thing I've seen in the review that I wanted to help with; if you choose to self-park, the lot is across the street beside the Pixar place hotel. It's about a 5-minute walk from the front doors of the Californian to the lot. The valet team seemed awesome but if you prefer to self-park it's very convenient. Lastly, HUGE thank you to the housekeeping crew. We had an early flight and I left one of my favorite shirts in the room's closet. When we inquired about it, they had found it and the team were kind enough ship it to me a few days later. Really awesome.