Disney's Grand Californian Hotel

OMG! Nicest hotel ive ever been too. Could not get enough of all the hidden disney details. Did not feel like we were completly just in Disneyland. It was the perfect combo of being so nice and still having that disney kick! Spa was to die for aboslolutly inlove with this hotel, easy access to the park and the firework show every night amazing! Would 100% recomend

I only attended a medical conference here so can speak to the upscale conference facilities, not the hotel rooms. Staff were engaging, helpful, and friendly. Enjoyed a lovely light lunch by the pool. Delightful venue and hotel with beautiful art everywhere!

I’ve stayed here numerous times and have always had excellent sleep, service, and amenities. The Disney cast members know how to make an incredible and unforgettable stay. The atmosphere here is exceptional. Possibly my favorite hotel ever!

This is literally the greatest hotel. It's beautiful and the proximity to the parks CANNOT be beat. The pool area is great. The service was FABULOUS. Housekeeping (mouse-keeping) was excellent including evening turn down service. This is truly Disney at its best. We will be back. If you are thinking about spending the extra money DO IT!!!!! We were booked at the DL Hotel and ended up switching last minute and I have ZERO regrets.

I come to Disneyland often and stay at the Disneyland Hotel. I decided to save up and try staying at the Grand Californian Hotel this time. I come here solo because my partner does not like Disney. However, based on the treatment I received at this hotel, I would not recommend it to solo travelers who are people of color. Because of this, I am pretty certain that if I brought my partner, who is not a person of color, we would have gotten completely different treatment. The Grand Californian Hotel is a wonderful hotel, with its amenities and access to the parks. Facility is clean, restaurants are great, spa is wonderful. What soured my experience was the poor customer service I received here, from the employees at check in, to the poolside employees, to the room service employees. I couldn't believe it since I just spent over 3K to stay here. Due to a reservation glitch from the third party reservation, the hotel could not locate my reservation and they were not able to give me a room until close to 5pm. That is fine- policy is policy. However, the employee was not welcoming and treated me as if I was trying to defraud the hotel. While at the check-in desk, I was treated differently and talked to differently than other people were getting treated right next to me. Not feeling welcomed at the front desk, I tried not to let it get to me by trying my luck at getting poolside service on a different day, and I was met with a similar attitude there. In the two days that I spent at the pool, a server never once actually took my order. Oh, I tried flagging some of them down several times, and was met with "oh, I'll send someone over to you", but it never happened. Meanwhile, people right next to me were getting served, and they were not people of color. I also experienced poor service in the room- service that I expected and paid for. Housekeeping services just didn't happen at all one day, and turn down service only happened one time during my stay. Again, when I called to request housekeeping service, I was met with "we'll send someone up", and it never happened. I ended up taking towels from a random cleaning cart in the hallway. I think I will keep to staying at the Disneyland Hotel, where if things happen to go wrong, I won't feel so bad because I didn't just drop thousands of dollars. I also experience a more welcoming environment there. I would stay at Grand Californian again, but I would be wary of booking through a third party now, and I would also probably not come by myself, as a solo woman of color.