The Westin Anaheim Resort

10/10! This is my new favorite hotel when visiting Anaheim. I can't say enough about the gracious service of the staff from Valet, to Front Desk, to the exceptional staff on the phone. We come to Disneyland about three times a year and this was my first stay at the Westin Anaheim. Proximity to the park was important and this is a quick walk to downtown Disney with great access to the Parks. In addition to location, having comfortable rooms to retire to at the end of the evening is also critical. We got all of this and so much more. Everyone we encountered was kind and efficient. This had to be one of the best fitness centers I've encountered in the area. It almost made me want to work out. Almost, hahahaha! The rooms are gorgeous and clean. The pillows were divine and did not immediately flatten as some do. There are tons of charging outlets for our many devices. I also immensely enjoyed the waterfall shower head and spacious bathroom. I did not get to dine at any of the food outlets, but that is something I'll look forward to on my next visit.

Wonderful stay and great service by Shaeli. She paid great attention to my requests and was able to make it work for my stay. I had a great time

Having a great stay and comfortable beds. Beautiful hotel. Customer service was great. Shelly has been very helpful

I only write TripAdvisor reviews when staying at a marriott property. As a titanium elite member for ten years, I look at other elite reviews in determining which Marriott to choose in a given city. Since I rely heavily myself on these reviews for my decision tree I try to reciprocate if I have a noteworthy (good or bad) review. My son and I stayed here as it was next to the Anaheim convention center- he had a robotics tournament. Having stayed at properties all over the world, I would say that I am scratching my head at other reviews. I just did not have a great experience here, especially compared to other Westins. Here are the pros and cons: Pros 1. The club had a nice view of the Disney fireworks at night. Their offerings for happy hour were decent- several cold and hot apps, cheese, red and white wine. Standard. It was annoying that there were no bathrooms, so you had to go down from the 8th floor to the lobby or back to your room. On the off hours they have coffee and soda. 2. Location. They are conveniently located next to the convention center. They have a puestos and Flemings on-site. Cons 2. Service. I give their service a B-. First, when we checked in, they didn’t acknowledge my status at all. When I told them, the lady said “Oh ok, we’ll upgrade you to a room with a view of the park”. Seriously? In whose book is that an upgrade? We didn’t even come here to go to the park. That’s a downgrade if you ask me. I explained that I’m not looking for a park view and asked if there were any suites. She said no immediately. Of course I looked on the app and saw plenty of suites available. So now I’m upset. Just be honest, guys. It’s really unprofessional to lie to your customers, especially ones that stay on average of 75 hotel nights per year and know the drill. I asked to speak to the manager, who did put us into a small suite after much ado. It shouldn’t be this hard. It’s not this hard at other Westins. Nevertheless, I’m glad he was able to put us into a bigger room, I just don’t like it when they are not honest about availability. The next day we went to breakfast. I would not categorize this as amazing. It was a standard buffet, hot and cold items, some pastries and fruit. My son initially asked for a class of apple juice, but then he later requested a glass of milk. The lady told him he’s only allowed to have one drink, and that he would be charged for the second drink. What?? Never have I ever- Paris, NY, SF, Hungary, Japan, etc etc been told only one drink per customer at a Westin buffet. We get more drinks at Townplace Suites! So bizarre. This is a nickel and dime feeling that I would not expect at all from this type of establishment. That night, around 10p, I ordered my son a plain cheeseburger with no sauce or fixings (he’s autistic and quite picky). It came with thousand island and onions slathered on the bottom bun. By this time it’s around 11p and he was so tired from the day that we just threw the burger away. Then when we tried to turn the master bathroom light off it wouldn’t turn off. All the other lights turned off but the master bath wouldn’t. Having to be up seven hours later, we decided to not call engineering and instead just close the bathroom door and put pillows over our heads to block out the light. The next morning, I called down to get a late checkout. They said “sorry, you can’t have that. We are a resort so you can’t have a 4p checkout”. I have no idea what being a resort has to do with elite checkouts at 4p but this place seems to have all kinds of excuses for not honoring their elite members. I had a meeting from 12-330 so they said they would key the club cards so I could stay at the club for my meeting. When I went to check out, I told the lady at the about my son’s burger snafu the night before. Not only did she NOT say anything, not even, “I’m sorry to hear that”, she just printed my receipt, handed it to me and said, “here you go”. Huh??? Is this the Westin or motel 6? I really should have just saved my money and stayed at the Townplace suites. I get the same service as here but my son can have juice AND milk for breakfast and I get a late checkout! For a third of the price! Dont expect a late checkout here - this is a Sunday in April. I can’t imagine what happens here during peak season. So after I check out, I go up to the club for my meeting at noon. A couple of hours into my meeting, I have to go to the bathroom, so go all the way down to the lobby. When I finally go back to the 8th floor club, I’m locked out, AFTER they said they keyed my card so I could stay there for my meeting that ended at 330p. So I had to go down to the lobby to finish of my meeting. If you want to be recognized for being an elite member by a welcome gift (I never got one), an automatic upgrade (view of a rollercoaster doesn’t count as an upgrade, sorry guys), free breakfast that includes more than one juice or one milk, late checkout, lights that turn off in the bathroom, and keys that work when they are supposed to, don’t bother staying here. You can do better, guys. Please rip some pages out of other Westin service management playbooks.

First time at this Westin - from the moment I pulled into Valet the experience began. Great service, check in was fast and I have to shout out Tiara at the front desk. I had a few requests to my room and she went over the top and delivered! Im so impressed with this - that is top shelf service! Room is amazing - decor is very modern and the bed is plush and super comfy! Cant wait to explore!