The Westin Anaheim Resort

This is likely the best hotel close to Disneyland. Staff was exceptional- every person (front desk, concierge, parking valet, housekeeping, waitress, restaurant mgr) was friendly, helpful, warm and seemed genuine. The hotel's public areas are beautiful and our room decor was very nice and stylish. The drawback for me were the mediocre restaurant options. Our grandson and his parents were too tired after running around Disney all day to consider eating anywhere besides the hotel. The rooftop Rise had the best food and a nice ambiance. Tangerine Room was hit and miss. Puesto was seriously bad. The pool area is very attractive and relaxing with plenty of loungers and shade if needed but the pool is very small and shallow- suitable for small groups of kids- not adults.

TLDR: amazing hotel, service and staff. Great location and price for the holidays. Clean and spacious rooms. The hotel was super festive. Trying to write this review for where the props are due. Came to dine at puestos a couple months back and really liked the hotel. I saw the Wednesday display for Halloween. With my family’s annual Disney trip this year I figure I’d give this place a try. Typically we like to stay down the street but I actually prefer this hotel more since it’s a short walk to Disney. It’s a newer hotel so everything is nice and clean, modern and can’t forget about the signature scent. I had been to many Westins and this is one of my favorite ones. This place is great, not only are they festive but their service is spectacular. The price is definitely comparable to the hotels around. I had a staff help me early in the morning and got us pre checked in. I had a lot of questions and she helped me with everything. She greeted us every morning when we walked by the lobby and she even remembered my name. The rooms were clean and spacious. Everything was modern. We had an issue with the air con but a quick call got it fixed. As a gold member, I wasn’t expecting much, I really appreciated the upgrade I got and even though I wasn’t expecting much, it was much more than I could ever ask for. The first night we stayed, we were able to go up to rise for dinner. We got lucky to get bar seating. The next day, we found out there was brunch at the rooftop too, apparently that’s new? They had a good menu, but personally I preferred the dinner menu. Another thing I really liked was the club lounge. I purchased the access for myself and my family of 5. We were all able to go up and have breakfast in the morning. They had a decent spread of continental breakfast options. Breakfast was a little hectic since it was a busier weekend. I like that it’s an all day service. They had great hot hors d'oeuvres and not to mention the fireworks service in the evening. We caught the fireworks since we stayed on property the first night. I figured might as well although it’s not cheap, it felt more comfortable and if you were paying for the buffet anyways, you definitely get a great value for a bigger family.

Overpriced property with consistently poor service. I arrived via car service and no one offered assistance with my luggage. At hotels of this caliber, staff are typically available to offer help or, at minimum, to take and tag luggage for later delivery. That did not occur. At check-in, I waited in the Bonvoy (“special”) line while the front desk agent engaged in extended personal conversation with the guest ahead of me. At the same time, another staff member was having a lengthy conversation with two guests and was physically blocking access to the Bonvoy check-in line. During this period, multiple other staff members were standing nearby chatting among themselves while I waited to be acknowledged. My profile clearly notes a preference for a quiet room on the top floor. Despite this, I was initially assigned a second-floor room. When I politely asked about the discrepancy, I was met with unnecessary attitude, as though I were creating an inconvenience. As a Platinum Elite member, I am entitled to upgrades when available; had I not persisted, I would have been placed on a noisier floor. Ultimately, the room assigned did not align with my documented profile preferences and offered only a severely limited park view, visible only when standing at the extreme edge of the window. As I had paid for a park view room, this was a downgrade for which I was not compensated. After being reassigned to a higher floor, I was given a room key and again had to transport my luggage myself. I mentioned the lack of baggage assistance to the clerk, but no corrective action was taken. Upon reaching the room, the key did not work due to the front desk having recorded the incorrect room number. I returned to the lobby with my luggage and stood waiting while multiple staff members passed by or continued personal conversations without offering assistance. When I flagged someone down and explained the issue, I was told a manager would be called, but no one arrived. Eventually, the original clerk returned, recognized the error, and apologized, which I accepted graciously. Communication through the hotel’s messaging app was also disappointing. Responses were polite on the surface but dismissive in tone, giving the impression of scripted or performative friendliness rather than genuine problem-solving. I raised concerns related to my check-in through the app and made multiple attempts—at least a half dozen—to obtain assistance. Despite these efforts, no one followed up proactively, and several concerns were never meaningfully addressed. During travel, my briefcase broke and I ordered a replacement. Amazon indicated the package was delivered to the hotel at 4:41 PM. The front desk advised that it had instead been redirected to the UPS Store. When I went there, the store was closed, with a sign stating it would reopen at 3:55 PM—after the reported delivery time. I returned to the hotel to clarify and was told this was a third-party issue. I did not agree to have my package redirected to a third-party business. If the hotel does not reliably accept guest deliveries, that policy should be clearly disclosed in advance so guests can make alternate arrangements. As it stands, an essential work item needed for the following day was held off-site with no clear access, despite the UPS Store allegedly closing at 6:00 PM. On a positive note, the engineering staff member who assisted me in removing the tag from my broken bag was wonderful—kind, prompt, and genuinely helpful. Additionally, Dwayne in the 8th-floor lounge stands out as an exception. He is warm, attentive, remembers guests, and represents the level of service I expected at this price point and from this brand. At this price point, guests should not have to work this hard to receive basic service. Genuine hospitality should be the rule, not the exception. When one or two employees stand out simply for being attentive and kind, it highlights how far the rest of the operation falls short.

I wrote this review on Yelp as well but I want to make sure these amazing employees get the recognition they deserve!! If I could give this hotel 10 out of 5 stars, I absolutely would! My fiancé and I stayed at this hotel for my birthday trip, and we had an incredible experience from start to finish. It all began the moment we walked through the doors. Sarah at the front desk was immediately kind, friendly, and genuinely welcoming. She surprised us with a complimentary room upgrade, which instantly set the tone for an amazing stay and truly felt like a little bit of Disney magic sprinkled into our trip. Every time we saw Sarah in the lobby afterward, she made a point to ask how we were enjoying our stay and how our room was. She happily answered any questions we had, and when my fiancé and I mentioned we were craving something sweet, she went above and beyond by giving us complimentary chocolates and water bottles, letting us know to reach out if we needed anything else. I honestly could rave about her forever. Both my fiancé and I have hotel experience, so we truly recognize when someone genuinely loves what they do and Sarah absolutely does. Her kindness and authenticity stood out so much that even after our trip, we found ourselves incredibly grateful for how she helped make our stay so special. Our hotel room was beautiful, complete with a balcony and an amazing view of California Adventure, and we were even able to watch the fireworks from the comfort of our pajamas while relaxing in our cozy bed. The room was spotless, and when I called down to request water bottles and toothbrushes with toothpaste, everything was delivered promptly by a kind housekeeper whose name I unfortunately didn't catch. When it was time to leave, Rebecca at the concierge desk was just as wonderful. She helped us check out, asked about our stay, and was genuinely excited to hear about our Disneyland trip and what we enjoyed most. She made sure we had all the information we needed about self-parking and wished us a safe trip back to San Diego. This hotel truly exceeded our expectations, and the exceptional staff made our birthday trip unforgettable. We can't wait to return!

We had a lovely stay at the Westin Anaheim Resort for our short stay. Jessi-Lynn really looked after us at check in and made us feel very welcomed as well as going to extra lengths to provide instruction on where to go for some nice food in the location.