Alyeska Resort

Lovely hotel in gorgeous setting

the most beautiful resort in ak. i wish i knew, so i stay there longer. Clean, professional service, beautiful rooms, trails and seating area.

Our room was so gross! There was hair all over the shower wall, and the shower drain was clogged. When we said something, they didn't bother to make things right. I definitely would not stay here again.

What a delightful stay on Black Diamond level. The biggest enjoyment were 4 falcon teenagers outside our window. The accommodation for vegan appreciated - but ask ahead of time! Often places give vegans veggies and forget we need protein too —the chefs made tempehs skewers that were delicious. I highly recommend they add hummus for everyone all the time. As a plant based person and advocate, there are so many choices to add protein versus just vegetables. Tempe and tofu seem exotic, but hummus, quinoa, and lentils are cheap and easy. And I’m sure the chefs are aware of soy curls, which are dehydrated have a long shelflife, have a consistency and taste like chicken and can be served up in very small batches. The highlights were the dinner at Seven Glaciers, hiking up to the tram to be able to ride down, but most of all were the four teenage Falcons on a branch right outside of room 845.

We stayed at the hotel on the 25th. It was very crowded, but we tried to make the most of our stay and the spas since we were checking out the next day. On our last day, I got a coffee from the second-floor coffee shop, but they gave me very hot coffee without a lid, so I had to ask for one. As I walked toward the exit, I saw the bar where I had had a drink the night before and realized I had forgotten to grab a coffee stirrer. I saw a couple of employees clearing glasses and cups, noticed a cup full of drink stirrers, and took one. One of the staff members, whose name I think was Escobando (white guy in his 20s with a mustache), told me, "Next time, ask before you take something." At first, I thought he was joking, but he seemed to get more upset. I told him to chill, it's just a coffee stirrer, and explained that I bought the coffee and was a guest at the hotel. That did not help. He became rude and started name-calling. To avoid making things worse, I asked for a manager, but instead of calling for his manager, he kept getting aggressive with me. I was very upset at this point, but I managed to control myself since the last thing I wanted was to get into a fist fight with my family near me. I went to the lobby to explain the situation to another manager. I spoke to a lady named Stephanie (the bar manager), and she referred me to the food and beverage manager, Sonya. I spoke to Sonya, and I am waiting to see what the hotel has done with this individual. And will follow up until this guy is fired. My wife also had a negative experience with another rude staff member. For the price we paid at this expensive 3-star hotel, I did not expect this kind of treatment from the staff. On a positive note, we met some Asian staff with J1A visas at Seven Glacier Resort who were extremely attentive and professional. I do not understand how a hotel hires people who act this way and make guests feel unwelcome. I suggest that every guest who experiences any type of discrimination voice their frustration so that the hotel management will implement new guidelines on who they hire as staff. I will update this review once I hear back from the management team about what steps they have taken with this employee.