Hotel Captain Cook

We stayed here 2 nights. On the first night of our time in Alaska and also on the second night. The rooms were very nice and clean. The staff was very helpful. The driveway staff was extremely helpful. Not a cheap hotel but very nice and good resturants plus the location is great.

The hotel was okay. It’s large and there are many food options. It’s also in a convenient location with many shops and restaurants nearby. Check in was quick and the front desk was friendly. Our room seemed old and dark and some modernizing would do it wonders. It was fairly large and roomy though. The wifi had issues or was slow throughout our 3 nights there.

I have stayed here multiple times over the years. This three night stay was again a five star experience. This trip I was in an updated room which felt more modern than the older room Alaskana brown interior ambiance. Wifi was also great for a change. Valet were always timely. Front desk was helpful. The Cubby served great coffee and was staffed to handle long lines early morning. Fletchers restaurant is one of my favorite go to places but this time the seafood chowder was awful. Whales Tail restaurant has a strange vibe and poor service. Hotel staff know how to handle hordes of cruisers efficiently. I managed to stay clear of the hordes this trip. Hotel is perfect for downtown walking, restaurants and pubs.

I recently went to a party celebrating a friend’s birthday party at the Whale’s Tail. Everyone was great and having a good time but unfortunately I was treated very poorly by security staff that evening. The security guard was very rude, unprofessional and even aggressive in his behavior when I was going to the front desk to file a complaint against him. He used poor judgment and exhibited disregard and disrespect to a guest. Therefore I am giving the experience a 2 out of 5 stars.

Hotel stop from a land and sea cruise. Room was spectacular. Humongous and clean and quiet. Great views of the Harbor. Had breakfast at the Pantry. Ann was so pleasant. Breakfast was good - hot and served quickly. That was the Good. The Bad - could not get into the signature restaurant Crows Nest. Asked and was told to go somewhere else. Wouldn’t go to Fletchers due to Madison (see prior review). Friends got into the overpriced Crows Nest. Food was good. Overpriced. And they froze under the air conditioner. Was told it was an engineering issue. Really? Duh. The Rude - just about everyone. Met our friends for a drink at Fletchers. There always Madison yelling at guests and staff. Brian at the front desk could by bothered to answer basic questions. Directed us to the cruise table. He rolled his eyes and gave a sigh. The people directing you to the bus were yelling. The bartenders threw the drinks on the table. No one looks happy. They don’t want you there. Maybe it’s an Alaska thing. IDK. I won’t be back. But I said that before I came.