The Chedi Andermatt

⭐️⭐️⭐️⭐️ (4/5) Stayed: October 2025 – Wife’s 40th Birthday We stayed at The Chedi in October 2025 for my wife’s 40th birthday, and overall it was an incredible trip. The Chedi is a truly stunning hotel — elegant, peaceful, and set against the breathtaking backdrop of the Swiss Alps. We stayed in Room 1401, which had spectacular mountain views and a beautifully designed suite 👌. The spa deserves a special mention — especially the outdoor heated pool. Floating in warm water surrounded by crisp mountain air and snow-capped peaks was an unforgettable experience. A few things that could have been better: Before our arrival, I had sent several messages via both Booking.com and the hotel’s own email, trying to arrange some balloons and rose petals in the room as a surprise for my wife’s birthday. Unfortunately, I didn’t receive any replies until I eventually called the hotel myself. The concierge assured me everything would be arranged — but when we arrived, nothing had been done. This was disappointing as the surprise was ruined. I even sent a reminder message the day before, but again received no response. When I called the front desk after check-in, they said they were “just about to bring them up,” but at that point it was too late for the surprise. To their credit, the guest services manager called and sincerely apologized, offering us a complimentary bottle of champagne and a chocolate cake, which was a thoughtful gesture. I understand they were having internet issues at the time, but given I’d reached out the day before, I would have expected better communication from a 5-star hotel. The food across the property was another area that, in my opinion, didn’t quite match the standard of the hotel itself. The dining options were fine, but for a hotel of this caliber, I expected a higher level of culinary excellence. When we first arrived, check-in was delayed due to the internet outage. While waiting in the lobby bar, we were told only beer or champagne could be served until 12 PM when the bar officially opened. For a 5-star hotel, this felt a little restrictive — I’d expect more flexibility to accommodate guests upon arrival. On a positive note: When our private transfer back to Zurich Airport failed to show up, Mark from the concierge was incredibly helpful and arranged for his colleague Pedro to drive us in one of the hotel cars — a real lifesaver. Huge thanks to both of them for going above and beyond! Final thoughts: Despite a few hiccups, our stay at The Chedi was truly spectacular. The setting, design, and overall atmosphere make it a magical place, and I would absolutely recommend it to anyone looking for a luxurious alpine getaway. We can’t wait to return — and I hope my feedback helps make future guests’ experiences even better.

Probably the best hotel in Switzerland. The design, service, rooms, and spa – all exceptional. The entire experience is truly refined and memorable. The spa area is simply world-class. Everything was exceptional – truly a superior experience in every detail. Thank you for an unforgettable stay. We will gladly return.

The hotel was beautiful but it is not as child friendly as advertised. The Kid’s Club is not staffed, and when I inquired I was told which days it was closed. When we arrived it was closed in addition of the dates mentioned. I found that disappointing since I inquired beforehand. It is not really a “Kid’s Club” like other high end hotels. It is a conference room with toys. Children are allowed to swim, but other guests make it clear they do not appreciate children being welcome. Even with adult only areas available. When arriving at the hotel there are adorable small gifts given to the children, as well as a small kid’s section of the buffet. The room is large to accommodate a family. There are much more kid friendly, high end hotels elsewhere. I will not be back with children.

This hotel is incredible, the rooms are stunning, staff takes care of every need. The view from our room was gorgeous. We ate dinner in the bar area, food was good, drinks were awesome. Breakfast had so many choices. I would give this place 10 stars if I could

Pros: Room top notch. Luxurious, comfortable, hightech, nice touches such as real candles, oil burner. Staff responsive to requests from room but sorting issues that shouldn’t have existed eg no iron / steamer in room; check in hadn’t activated our room so fire etc didn’t work; issues with audio Spa is great Beautifully maintained Japanese at Gütsch is wonderful - food, service, views Good breakfast Cons: Staff service and attitude not aligned with hotel positioning and price. Some very friendly but couldn’t answer basic questions; some very stressed and impatient. Insufficient information provided about hotel, amenities, what’s open/ closed at check-in Outdoor pool v small Old school piano player in courtyard - not the right vibe V uncomfortable seating in lobby/lounge bar Overall enjoyed the stay and had a good deal; the cons would have been more annoying if we paid full price.