The Chedi Andermatt

So this is the gorgeous place everyone raves about. The Alpine hotel of many dreams. And I do not understand why. Location is OK, it's neither in the center of town nor next to the gondola, but distances are manageable. It's very spacious, and so are (parts of) the rooms. You can tell they spent a lot on decor - very instagrammable and quite aesthetically pleasing, But practical it is not. There is no walk path to the hotel, or they do not remove the snow on it. I could only find one restroom in the immense lobby and restaurant area, and it was oversized in space but undersized in usability (men queued in front of the 2 closed stalls). The ski room area is tiny and quite frankly messy, overlaps the bar area. There are queue barriers everywhere (destroying the elegance and never on the pictures). The restaurant for breakfast feels like an overcrowded cafeteria (again in the pictures the tables are arranged in a more pleasing fashion, but that cannot accommodate the crowd). Service is a bit rude in restaurants, and food is OK. The room is huge, but the luggage/wardrobe area is tiny and contrived (but pretty) -- as if couples were travelling with 1 handbag to a ski resort. The toilet door in the bathroom is half transparent. The shower is immense but the shower head on the far side. The mini bar area is impractical. But 12 people can comfortably sit around the low table in the bedroom - which I suppose is what mattered. Tiling was slippery in the otherwise rather nice spa. Who designed this place? Our room had the wrong cover for the (huge and comfy) bed, the white and blue pattern of the mattress was quite visible (in the otherwise earth/brown/dark theme) -- they cannot even maintain the decor. To be fair the staff tried their best to fix the issues we mentioned. This is a very, very expensive hotel, for average service in an average location and ridiculously low practicality.

Location top, Atmosphere unbeatable, Rooms spacious, Value $$$, Cleanliness 5 stars, Noise level ultra low, Service not from this world, Amenities a dream.

The Chedi Andermatt is an incredibly sophisticated place. We didn’t stay overnight but went for tea time and it was simply magnificent. Yes, it’s on the pricey side but absolutely worth it for the refined atmosphere and outstanding service. The tea tray was exquisite, and we topped the experience off with a glass of champagne...just perfect. The different seating areas create a cozy, intimate feeling that makes it even more special. A must-go when in Andermatt.

We stayed here for three days. The skiing was good, the hotel is beautiful, but the service is poor. Especially in the bar, where ist very slow. I brought it up with the staff, but they weren’t very understanding. This is not what to expect from this kind of hotel. Don’t go, it’s not worth the money.

The Chedi Andermatt combines alpine charm with Asian inspired design, and the warm materials, mountain views, and peaceful spa area created a relaxing and high end mountain retreat.