Sofitel Angkor Phokeethra Golf and Spa Resort

We enjoyed our stay here. Our upgraded room was spacious with a separate sitting area, massive luggage room/dressing room and a bathroom with tub and separate shower. It is all immaculately maintained and cleaned, but at 25 years old it is showing its age a little. The most important thing is the comfort of the bed. Sofitel do this well - always dreamy. Room mini bar was pricey. About $4 for a beer. Walk across the road and buy them for a 1/10th of the cost! We have platinum status so tried their version of the Cub Millesime which is a restaurant during the day. Frankly the worst Millesime I’ve ever been to in terms of zero atmosphere and very poor food choice. However the Batman was superb. He kept the free drink flowing at high speed! The main restaurant was a better choice for breakfast with a huge choice and an egg station. We decided to have a light lunch one day in the champagne bar. This is a lovely room and I gather recently updated. We wanted champagne and oysters, but oysters hadn’t been delivered - a bit disappointing. We both had a chicken Caesar salad instead and it was excellent. Pool area looked lovely but the weather wasn’t up to it sadly. Really excellent staff. It just needs the rooms updated to a modern vibe. It’s a 4.5/5…

We wanted our 3 nights at Siem Reap to be the highlight of our Cambodia trip. Our final shortlist was between an Accor and a Hyatt managed property and after much deliberation we decided on the Sofitel Angkor Phokeethra, our second Sofitel of the trip. What attracted us over the Raffles and Park Hyatt was the spread of Sofitel Angkor property with a lake located inside. More than a month later as I write this, I'm still perfectly happy with our choice and whatever shortcomings they had with their hard product was more than made up by the exceptional service standards and the genuine warmth of the staff throughout our stay. We had booked via an Accor HERA rate which apart from the usual inclusions and a $100 credit also was a 3rd night free rate. As we were celebrating our anniversary I got in touch before our travel and the GM Pascal Tadin responded immediately with a short note. A detailed response followed from Tharo, the reservations manager, who confirmed an upgrade to their Prestige Suite with Club Millesime. Our ALL Platinum status also perhaps helped. Kids were allowed at the club at all times. I believe the service standards of any hotel is set by the GM. Here, Pascal definitely did that. He personally handled the communication, he was there to welcome us during our check-in but also present to hear our stories when we returned after our hectic all-day temple tour. Tharo was there too, to say hello almost any time we went past their grand lobby. The resort was not empty by any means but all the staff including the front desk, housekeeping, at the Citadel restaurant and at the club Millesime would recognise and wish us anywhere inside the property, throughout our stay. Although they didn't have a kid's club, our twins were especially looked after with great care, including arranging for two separate single beds in our suite, organising a treasure hunt exclusively for them and then the special treatment they always received at the club lounge. As we reached their front porch via a Grab taxi, Tharo was somehow already there to greet us. We relaxed in the sofa, as the team checked us in. Our kids were welcomed with traditional hats, all of us got welcome drinks and then we were given a tour of the property. It was indeed very beautiful inside with the water body separating the rooms/suites and the lobby/restaurant areas. The suites were apparently located at a separate wing and our Prestige Suite was on the first floor, almost at the centre of the corridor, facing the lake outside. As we walked inside past the powder room on the left, a very traditional living room opened up with a 3-seat sofa, 2 more chairs around a coffee/centre table and another cushioned armchair with a footstool. Although the suite had a polished hardwood floor, this area was covered by a red carpet. A wooden cabinet had a small television and some books while another one near the entrance had the minibar. There was an old Nespresso machine which didn't work that well. There were a few artefacts placed in the cabinets along with some paintings on the walls, all of which were about different Angkor temples and their gods and goddesses. Being attached to a golf resort there was a fully-kitted indoor golf putting set which kept our boys engaged during the entire stay. The bedroom had a very comfortable king bed flanked by two end tables with traditional lamps. One of these tables had an analogue clock cum speaker with a built-in wireless charger. There was another armchair footstool set and a round table near the window. The rest of the room had a work desk, a chair, the luggage rack and a cabinet holding a slightly larger television. Connectivity options were quite poor with hardly any USB ports available except in the speaker. A large wardrobe and another luggage rack was inside a walk-in kind of closet, leading to the main bathroom. The bed had the anniversary decorations and towel art while a bottle of French wine and a small chocolate cake were waiting at the round table. The living room centre table had two sets of more extensive welcome amenities targeted toward our twins. There were numerous cards, welcome notes written by different people placed throughout the suite. Both the living room and the bedroom had their own separate balconies with seating arrangements overlooking the lake and much of the greenery of the property. The bathrooms seemed to be relics of a bygone era and were in need of some kind of renovation. The main bathroom was a 4-fixture, not-too-spacious space but with a separate shower area and bottled toiletries. In contrast, the powder room seemed more generously spaced by today's standards. Our access to Club Millesime was undoubtedly the highlight of our stay. This was hosted inside a nice secluded space surrounded by the lake with both indoor and outdoor seating areas. The same space became the Mahout's Dream restaurant at night. They had a small a-la-carte breakfast menu which was not very extensive while the Citadel breakfast options were more elaborate. Their evening spread along with the alcohol options were however truly outstanding including the level of service during those special hours. One day when there was not a buffet the chef made bite-sized portions of a large number of sweet and savoury items while on the other days there were extensive buffet spreads. Prosecco was available while there were extensive lists of cocktails too. Above all, the entire setting, including the dimmed lighting, soft background music, the quiet solitude and relaxing ambience after a hectic day's tour made this one of the best club lounge experiences anywhere. As mentioned, the Citadel breakfast was spectacular with separate live stations for western selections and local selections including noodle soups, congee and even Hainanese chicken rice on one day. Because of various tour groups visiting the hotel, this place was packed during breakfast but we didn't find it very difficult to get things for ourselves. We also had dinner here on couple of nights. That experience could have been better and this was one of the underwhelming experiences at the hotel. The dinner menu was a mix of local, western, Thai and Indian cuisine, with nothing particularly shining according to me. Both the days we went for a mix of Cambodian and Thai options but neither the variety nor the taste reached our expectations. Thai options were at least interesting on paper. Curiously, on both occasions we were almost the only people eating dinner. We redeemed our drinks coupon at the Explorer's Tales which had a very classy ambience. This was a good place to have a drink only if someone didn't have access to the Club Millesime. We redeemed ALL points for our entire stay and the process was smooth. Overall, this was a fabulous stay when coupled with our time spent at exploring the sights of the Angkor temples and the city of Siem Reap.

Staff, room facilities and comfort are excellent. Wonderful breakfasts. We had two massages at the exquisite spa. While I have heard from fellow guests that all the spa staff are excellent, we had the best massages we’ve ever had in our own country and everywhere else in the many countries to which we have travelled. We both have back issues that have never been addressed as well as was achieved following these massages and so we specifically asked for Cheata and Vicheth for our second massages. Highly recommend you find time to visit this spa, which is just near the appealing pools and swim up bar.

We had an excellent stay at this beautiful hotel. We had a few problems but they were soon resolved by Saran. He was brilliant, moved us to another room with a balcony overlooking the garden and swimming pool. We enjoyed afternoon tea in there most excellent restaurant overlooking the most beautiful lake with giant water lilies. The staff at the hotel cannot do enough for you, very attentive and the food is good as well. I would definitely recommend this 5 star hotel to anyone who visits Cambodia, I would love to come back at some point in our lifetime.

This hotel was picked for us as part of a combined 3 week tour of Vietnam and Cambodia. Ambience - beautifully presented in all areas. Spacious, plenty of common areas to relax with a book or chat with new friends. Lovely artwork and statues in the gardens. Rooms - spacious. Comfortable and very large bed! Could’ve done with a plug socket on both sides of the bed. Lovely gift of 2 traditional scarves. Well fitted bathroom with Asian style toilet shower head. Restaurant - we ate a couple of times in The Citadel restaurant and had excellent food and service. Breakfast, plenty of choice , Asian, continental, full English. Swimming Pool - too humid to sunbathe by the pool but we enjoyed a couple of swims and the swim up bar was very welcome !