Aurora Anguilla Resort & Golf Club

The Estate villa was very nice. The golf course, gym, and tennis were all well done. We ate in all the restaurants. The food was good to very good in all the restaurants. The service in most of the restaurants was generally slow and sometimes orders were incorrectly taken. I guess one needs to keep in mind that staff generally operate on "island time."

We had such high hopes, but unfortunately, our expectations were not met. I will say when we arrived getting through customs at the airport was much easier than expected. We had previously been to Grand Cayman and Turks Caicos and the experience was much more streamlined. We flew into Saint Martin and took a boat ride over to Anguilla, which was also a great experience. No issues. When we were arrived at the Aurora, which was in the late afternoon, our room was still not ready, and we had to wait until the early evening to get settled into our room. One of the first things we noticed was large construction machinery near our villa as well as the beach which were running at all hours of the day starting in the early morning. Can I have some of that if there nobody’s gonna eat it?Secondly, the customer service was average. At times, we almost felt that we were annoying the staff with simple requests. Many of the advertised amenities were not available which included a tennis, the rock climbing wall. Many of the food items on the menus were not available. Room service and turn down service were inconsistent and an inexpensive toiletry item was broken. The island itself was beautiful and our best times were actually the experiences we had off the resort. Will return to Anguilla but never to the Aurora.

The hotel is beautiful. Our rooms were fantastic. The beach is stunning. The service is bad to rude. The beach / towel people are outright rude. They won’t set up chairs until 10 am. They come at 4:45 pm to clean up the towels and dirty-eye you until you leave. We recently had a rain storm and when we asked for towels after the guy told us no because “they’ll get wet”. The restaurant staff are slow and also rude The service in the rooms always forgets to replace the mugs or tea or whatever. At this price point I expected way way more from the service.

The resort was great for a family of 4. We enjoyed the atmosphere, the beach and the facilities, including the pool and water park. I do wish they had better sleeping options to accommodate families - the beds are small and only one cot allowed per room so makes it tough for families > 4 and/or with older kids. Overall, a very positive experience.

The rooms were spacious, comfortable and had a lovely view of the ocean from our balcony. The staff was amazingly gracious, always willing to help and take care of restaurant reservations, golf tee times or arrange for rides to restaurants. On property restaurants were also very good, and breakfast at Chef’s Table was outstanding.