Four Seasons Resort and Residences Anguilla

I defy anyone to disagree that this behaviour was acceptable under any heading. At 6:30pm on Friday, 26th December my husband and I walked into the Four Seasons Resort off Meads Bay. We were early for our dinner reservation at the Savi Beach Club next to the hotel and decided to have a cocktail at the Sunset Lounge. We had heard it was a beautiful venue. We were dressed for dinner. Trousers and long sleeved shirts. There was no security or other presence (or notice) preventing us from doing so. There were a few staff from the hotel around. We didn’t know the way to the sunset lounge from the beach and did ask a staff member Ali g the way. I would guess the journey past the swimming pools, gym and Reception was almost a quarter of a mile? We arrived at the Sunset Lounge and were shown to two seats at the bar. We sat down. The bar manager introduced himself, gave us two cocktail menus and talked us through the Japanese themed signature drinks. We made our selection of two drinks. And they began to mix them up in front of us. At this point the manager asked us for our room number. I responded that we were not studying at the hotel, had come in for a drink ahead of our dinner reservation at the Savi Beach Club next door. At this point he stepped back to ‘confer’ with a colleague behind us. He then came forward and told us that he was going to have to ask us to leave as the hotel was closed to non-residents until 3rd January. He would ‘put out cocktails’ in takeaway plastic cups so that we could drink them on our way out. Asking us to leave was for ‘security reasons’. I said “really? There is nothing posted anywhere in the resort that we have seen”. They then presented us with the bill and the drinks on plastic cups. We paid (stupidly I guess) and left. Appalling behaviour. The manager could have said “please enjoy your drinks, on the house, but then I’m afraid we would ask that you leave”. Instead he actively chose a different path, sanctioned by the other individual behind us. Humiliating. Certainly. The only thing he didn’t do was to have us escorted off the property by security. The next day I was on Meads Bay with my family and took the opportunity to report what happened to the duty manager (at least that is who I asked to speak to). I reported what had happened exactly as above). She apologised and I gave her my email address to hear further on this. It’s now 24 hours later and I have heard nothing. I told her to check my email address for my FS profile. To verify that we (and my company) use the FS, regularly in Abu Dhabi, Hong Kong, Beijing etc. I am still reeling at how clumsily they behaved. Pretty disgusting to be honest. It’s a hugely expensive hotel in lovely Anguilla and was a candidate for our next stay here. How short sighted to compromise that possibility. The hotel and brand should be ashamed of themselves.

This is the worst resort, run don't walk away from this hotel. I am staying here now until new year's eve. We may leave early. I stayed recently at the Four Seasons Taormina, and last festive at Four Seasons Nevis, this hotel does not belong in the Four Seasons family. You cannot get chairs at the pools, ever. Even getting there at 7:30 am. Loud Alarms go off next to our room for hours. at night. Despite booking months in advance and requesting to be at the other end of the resort, i was placed in rooms ( my kids are in a separate building) that are a good 10 or 15 minute walk from all the amenities at the other end of the resort. Stay any where else. This place is the worst.

There is no better hotel or staff on the earth. We have returned to this property every year for many years. It’s the only place in our travels that we continue to return to. Thank you to Chavez- who always goes above and beyond to make us feel at home. We met him on one of our first trips to FS and he worked at the bars/restaurants management, now is he in guest relations and he truly always welcomes us back with a smile. Chaka, at sunset kept us laughing and our drinks full all week. Del at the pool deck at Sunset works harder than anyone at that property and does it with a smile. He’s truly what makes this resort the gem it is. Reggie G at the beach was another standout. He took great care of us beachside. Last but not least the bell boys. They always have a friendly smile, grabbed us a cab quickly as needed and in general just always were laughing and joking with my husband- which he loves. Thank you for making our trip another reminder of why travel and this island are so special to us. See you again very soon!

This resort is a total winner! The property is lovely and expansive, the food is outstanding (we ate at Lima Limon twice!), the 3 pools are large & perfectly cater to different families/guests, and the two bedroom suite was spacious and perfect for our family of five. The gym was good, offering indoor and outdoor equipment, and my daughters enjoyed the various classes offered, particularly yoga overlooking the ocean. The people of Anguilla are kind, friendly and welcoming .. and that vibe pervades the hotel staff as well. For all the obvious reasons, this hotel is lovely! But it was the intangibles that made our visit really special. When there were little snafus that arose, the staff was empathetic, responsive and empowered to address the issue on the spot (thank you Delvicia!) There was great communication among various folks and the issues that arose were either resolved or addressed in an attentive, proactive manner. We had the pleasure of speaking multiple times with Jordan, director of guest experience, and were just so so impressed with the genuine care and holistic attentive approach that he and his team take toward delivering a world class experience for their guests. Our visit was the epitome of the Four Seasons ethos and we can't wait to return! p.s. We booked our transfers from the St Maarten airport thru the hotel and it was seamless. Arrivals hall --> ferry --> car service --> hotel. Highly recommend to book the transfer thru the Four Seasons concierge.

Seriously the best location, service and rooms. They showed up strong, from the sunset pool, to the amazing breakfast and of course Darenique an amazing server at Salt - total home run.