Zemi Beach House, LXR Hotels & Resorts

I have gone back and forth about whether to even write this review because I did not want it to be a “Peter pays for Paul” situation. However, even after two months, I am still angered by the situation that happened during my stay at Zemi Beach. As a birthday trip, my husband decided to take me to Anguilla for my birthday. For the last couple of years, I have been saying that I wanted to stay at Zemi Beach because of the positive reviews that the people in my travel group have given the resort. Prior to June 29th, I would have agreed with the positive reviews and I would have given this establishment 5 stars without hesitation. However, because of a specific employee, I find it difficult to even give 3 stars. On my actual birthday, I decided that I wanted to spend the entire day on the beach enjoying all of the beauty that Anguilla has to offer. We stayed on the beach all day until about 3 pm, at which time we left the resort to go to an early dinner. We decided to do an early dinner because Zemi Beach was having an event on the beach that evening that was pink inspired. After dinner we returned to the resort and proceeded to go back to the beach to secure our spot for the event. I was walking ahead of my husband because he was taking pictures. As I approached the beach area, I decided to walk through the outside restaurant area to avoid having to walk in the sand too much. Upon approaching the restaurant, the restaurant manger, Ms. Lobna Raziq approached me. I was under the impression that she was approaching me because she thought I was dining at the restaurant. I immediately told her that I was just walking through to the beach and did not need anything, to which she responded with an “okay.” I proceeded to find 2 empty beach chairs and placed my personal belongings on them. I looked around and did not see the gentleman that assisted me earlier with towels, so I went to the towel stand and retrieved two towels. As I was getting the towels, I heard a female voice saying, “let me help you.” When I looked up, I saw Ms. Raziq walking towards me. I told her it was okay that I was just getting some towels and did not need any help. She insisted upon helping, so I told her she could do one chair and I would do the other. She then asked me my name, which I told her. This question was followed by whether I needed anything from the bar. I told her I did not need anything. Ms. Raziq then asked me my room number. It was at this point that I inquired whether everything was okay. The reason I asked this was because I could tell by her tone that something was wrong. She quickly said there was not an issue and she was just asking. I also found this strange because no one on the resort previously inquired about our room number except when we were dining at the restaurant. Being that I already made it clear that I was not ordering anything, I was perplexed as to why this information was needed. Despite my initial reservations, I told her I was in room 321. At this point my husband is approaching and Ms. Raziq turns towards my husband and says, “oh him too.” I responded with yes, we are here together, hence why I have 2 chairs and 2 towels. Ms. Raziq then asked my husband his name and the room number. My husband provided her with the information and she walked off. About 3 minutes later I could see Ms. Raziq walking back onto the beach towards us and I could tell there was an issue by her facial expression and demeanor . Upon reaching us, Ms. Raziq said, “I checked and there is no one in room 321 by the name you gave.” I told her that there must be some mistake because the name we gave is correct and so is the room number. Ms. Raziq began to raise her voice which caused everyone around us, including the men setting-up for the event, to stop and observe what was taking place. I reiterated to Ms. Raziq that the information we provided was correct. She proceeded to tell me that no one with our name was staying at the resort and we were not in room 321. I knew this was not possible because I have a very unique name and there is no way you can mix it up with another name. I then told her that I had proof and went to show her my room key. She then stated again, in a louder voice, that we were not in room 321 and were not guest at the resort. She said there was another name listed for room 321. It should be noted that she had a paper rolled up in her hand. Believing that this was the list that she was getting her information from, I asked her to look again because there was a mistake. She said no, that she already checked. I then asked to speak to a manager. She responded that she was a manager. I told her that she was the manager of the restaurant and I wanted to speak with the manager who was over her. She then responded, that she had domaine over things other than the restaurant and there was no need for her to call anyone else. Seeing that she was not going to get another manager, my husband got up and said he was going to speak to her boss. At that point, Ms. Raziq began to follow my husband. I grabbed our personal items and began to follow the two of them towards the restaurant. By the time we reached the restaurant, Raquel, the manager, greeted my husband and I by last name and asked how our stay was going. Because I did not remember her face, I said to Raquel, “you remember us?” She responded that she did because she was there when we checked in the day prior. At this point, Ms. Raziq’s entire tone and demeanor went from accusatory to apologetic. I proceeded to tell Raquel what just transpired with Ms. Raziq. What angered me even more was the fact that the same woman who just made a scene on the beach and embarrassed my husband and I was now standing in front of her boss on the verge of tears and acting as if there was some sort of misunderstanding. Had she taken the time to listen to what I was saying, this could have been avoided. Had she not profiled my husband and I, this could have been avoided. Despite what she tried to claim, she saw me and questioned whether I belonged at Zemi Beach. Upon seeing my husband, her suspicions that we were not guests, was heightened. At no time did I ever hear any of the staff asking for names and room numbers except when there was food and drinks being ordered. My husband and I were in swim attire, so what was it about us that made her question whether we were guests? I was absolutely humiliated! People were staring and it was nothing short of embarrassing! I was so disgusted and humiliated that I refused to go back to the beach or use any of the facilities for the remainder of my stay. Instead, my husband and I went to other beaches and restaurants that were off of the resort. It should be noted that Raquel did apologize for what happened and did send a desert to my room for my birthday. However, I did not trust anything coming from this restaurant and no apology could rectify what Ms. Raziq did. Especially since she tried to play the victim and minimize her culpability in the situation. It’s really sad because everyone else that we came in contact with on the resort was nothing short of amazing and the property is absolutely beautiful. However, one bad apple did spoil the entire experience. We have since planned another trip to Anguilla at a different property for November to makeup for what happened. For the reasons stated, I would not recommend this resort to anyone while Ms. Raziq is employed there. Anguilla and the people there are the salt of the earth and no one should not visit the island because of one individual. I do not know why Lobna Raziq did what she did, but she really needs to be reprimanded and she needs to search her soul and correct whatever made her act the way she did.

Really great experience. The room was wonderful and the pool area was never crowded. The water is rough but the beach is gorgeous. You are far away from things so just relax and enjoy the property.

Our family’s stay at Zemi Beach House was pure perfection! The accommodations were luxurious and spotless, the service was warm and attentive, and the food was absolutely delicious. We loved the beautiful beach, relaxing pools, and the variety of amenities for all ages. Every detail was thoughtfully taken care of, making it one of the best vacations we’ve ever had. Highly recommend to anyone looking for a true luxury getaway in Anguilla!

Unforgettable Wedding Experience at Zemi Beach House Zemi Beach House and the island of Anguilla are incredibly special to us—which is why we chose them as the destination for our wedding. From our first inquiry to the moment we left, the service was outstanding. Our wedding coordinator, Charnissa, was phenomenal. She managed every detail with care and professionalism—from guest transportation and room bookings (with help from Kurlyn) to finding the perfect videographer and floral vendors. The planning process was smooth, and communication was excellent throughout. The wedding day exceeded all expectations. Every detail was flawless, and the staff were kind, attentive, and incredibly well-organized. We held our ceremony in the Thai Spa Garden, a private and serene location that was perfect for our videographer, KSharp Media, to capture stunning footage. Jean and Jillene ensured everything matched my wife’s vision perfectly. Our reception at 20 Knots was magical. Hors d'oeuvres were served on the sand, and dinner was beautifully arranged on the deck. Each course was timed perfectly and tasted amazing—truly the best wedding meal we’ve ever had. Huge thanks to Executive Chef Emanuele, Pastry Chef Nuno, Marlon, Mohan, and Raj. The Food and Beverage Director Fabrice and his team—Shanica, Tuneero, Janice, Rohan, Ken, and Jacorey—provided impeccable service throughout the evening. As returning guests, we can confidently say Zemi Beach House feels like home. The staff treat you like family, and many remembered us from previous visits. The resort is pristine, the service is top-tier, and leaving is always the hardest part. Special thanks to the front desk staff Raquel, Jerdell, and Akil, and of course the General Manager Paulo Paias for leading such an exceptional team and for personally checking in to ensure everything ran smoothly. We can’t wait to return!

We loved our experience at Zemi! The room was spacious and beautiful. The food options were plentiful and delicious. The daily live music was a pleasant surprise. The property and the beach are beautiful. The gym facility is well laid out with top equipment. The spa is very unique. The massage I had was one of the best I have ever had. The staff is extremely well trained, professional, and personable. The general manager was around every day. The following are just a few of the staff members that we really enjoyed during our stay: Charisma was wonderful with assistance prior to our arrival and during our stay. Shameka at Bohio lounge lights up the room. Novella was always very nice. Tiffany always greeted us with the cutest smile. Lisa - the front desk manager. Soriah at guest services provided fantastic service. Hector and Stacey were fun bartenders who made great drinks. At the beach, we really enjoyed our conversations with Deanna and Anthony (Chino). Our sweet and thoughtful server Mavis was wonderful. And, again, the massage by Indri was one of the best I have had! We can’t wait to return!!!