Zemi Beach House, LXR Hotels & Resorts

Location excellent for chilling and snorkeling off the beach. Many restaurants 15-30 minute drive. Ask for uppermost floor, best views. Very good service. Breakfast pricey, small portions, but everywhere you eat is pricey. Free coffee in am, but weird when I wanted ice in it they said it’s now an ice coffee and would be $6.00. Other than that, wonderful

I rarely leave negative reviews, but I feel compelled to share this experience so that other travelers can make an informed decision. My guests and I traveled from the US (Rhode Island, New York, and Georgia respectively) to celebrate three birthdays in St. Martin and Anguilla. After extensive research, we selected Zemi Beach House for what was intended to be one of the signature experiences of our trip: a spa and beach day. Prior to our visit, we coordinated extensively with both the Spa and Guest Services teams. We booked three Balinese Timeless massages, purchased three beach day passes, and specifically shared that we were celebrating birthdays. We were told that no lunch reservation was needed and looked forward to spending the afternoon enjoying the resort. Upon arrival, breakfast service had just ended. While we completely understood that breakfast was no longer available, we were surprised to learn that there appeared to be no practical food option available to us before our spa treatments despite being paying spa and beach day guests who had traveled from another island. What was most disappointing was not that breakfast had ended. It was the lack of hospitality and problem-solving that followed. Staff members appeared willing to assist and explore solutions. We were even informed that arrangements were being explored. Ultimately, management declined to accommodate any reasonable alternative. At that point, the issue was no longer food. It became a hospitality issue. Luxury hospitality is not defined by beautiful buildings, premium pricing, or marketing. It is defined by how guests are treated when something unexpected happens and whether a team is empowered to solve problems. The spa treatments themselves were good. However, the overall experience was so disappointing that we left the property immediately after our massages and did not use the beach day passes, beach chairs, umbrella, beach service, or other amenities we had purchased. To their credit, after several emails and escalation to management, Zemi agreed to refund our unused beach day passes. However, the broader concern was never fully addressed. The most disappointing part is that this situation felt entirely avoidable. A small amount of flexibility and hospitality could have completely changed the outcome of the day. Instead of leaving feeling celebrated and cared for, we left feeling disappointed and unwelcome. For travelers considering Zemi for a special occasion, I would encourage you to carefully clarify what food and dining options are available to day-pass guests and understand that service recovery may not align with the luxury standards the property promotes. Unfortunately, this was not the experience we expected from a luxury resort.

This place is something that really cant be put into words other than its a MUST VISIT!!!!!! My husband and I came here last year for a quick visit and was so impressed with the resort amenities as well as hands down the best service. What was impressive, was their entire team was on the same page with wanting to make sure your experience is great and sometimes this can be a challenge when traveling to different places. We were so impressed that we came back this year and celebrated our 30th Anniversary by renewing our vows with people who made us feel like we were family and most importantly that they have a vested interested in making sure all of your visits will be memorable. Yes there are some beautiful and great resorts in Anguilla so I don't want to take anything away from those resorts but what I believe sets Zemi apart from those options is their people. You can definitely tell that their management teams also have a vested interest in making sure their employees are happy where they work. It doesn't matter where you are in the world if you are unhappy with your employment it will eventually show up. I wanted to take this opportunity at this time to say thank you to all the people that contributed to this being a memorable and magical moment in our life. 1. Charissa- Event Coordinator (Amazing!!!!) 2. Paulo- General Manager 3. Garmon- Food & Beverage Manager 4.Raquel- Rooms Manager 5. Neller- Welcome Manager 6. Nakia- Front Desk (Awesome Hospitality) 7. Charisma- Front Desk (Beautiful Smile) 8. Nakia- (Front Desk Thanks for your Welcome) 9. Vernesha- ( Thanks for your tour) 10. Lubna- Outlets Manager 12. Stacey- Waitress with amazing service and her memory is OUTSTANDING!!! 13. Patrick - Pool Attendant This resort also has great chefs which helps to contribute to the excellent food experience. Last year I did experience the spa and is was another area for peace and relaxation. I will be back to Anguilla every year and will always make this a stop. Thank you so much for what you do for so many. Many blessings back at you.

What a fantastic hotel! The location is perfect, located in the Shoal Bay area, right on the beach. The beach is about 1 mile long and perfect for a morning walk. The water is crystal clear. The hotel itself is clean, incredibly comfortable and inviting. Bohio: (lobby bar and sushi restaurant) is casual and has great drinks and food. The sushi was great. I typically do not like sushi, but I absolutely loved every roll we had. The drinks are top notch. Hector (bartender and beach attendant) was wonderful. You must try his Bergamont Sour! So good. Hector was friendly and so helpful. 20 Knots: breakfast, lunch, or dinner... You can't go wrong. Breakfast was a delicious buffet with more choices than you could eat. Fresh fruit, eggs, bacon, multiple sausages, yogurt, meats, cheeses, multiple pastries, an egg station, and I am sure I forgot something. Lunch- everything we had was wonderful, especially the salads and tacos! There were so many wonderful people at 20 Knots: Tiffany- so kind and sweet! Yennifer- always friendly and helpful. Shameika was a fantastic waitress, always ready with something we wanted, before we knew we wanted it. Stacey and Tracy we encountered at 20 Knots and Bohio. Both were amazing, funny, helpful and professional. We can not say enough about how great the staff is at this resort. While the resort and its location are why you choose this place, the people are the reason you will want to go back. We did not take pictures of the resort itself, but got many of the beach.

I spent two nights at the Zemi Beach House, as part of an 8-night birthday trip. I began in Aruba, stopped on the French side of St. Martin, and ended at the Zemi in Anguilla. The hotel was about a 15 minute drive from the ferry terminal and 10 minutes to the airport. The lobby is small and unassuming, but located at the top of a hill. Most of the rooms, pool and beach are located further down. Staff can drive you around in a golf cart, but I usually walked. My room had an amazing view of the ocean and adult pool from the balcony. It was quite spacious with an enormous bathroom. Staff left a slice of cake and drinks for my birthday. Turndown service includes cookies each night! The pools weren't huge, but they were a nice size. The adult-only pool was on the quiet side, but the attached lap pool was a great surprise. I spent most of the time at the main pool overlooking the beach. Shoal Bay Beach was stunning. I took a walk to the Serenity Cottages, which was basically the end of the beach. Staff across the board were very kind, including at reception, in the restaurant, and at the pool. I appreciated that employees would bring water bottles and ice to your lounge chair. There are a few cons to this hotel. One is that it's VERY expensive, $1100/night was the most I've ever paid for a hotel. With tax it was about $1400/night, but included a $200 resort credit. That helped offset the cost of meals, which leads to the second possible issue. Compared to Aruba and St. Martin, Anguilla is an extremely quiet island. There isn't a whole lot to do other than beach and pool. The hotel had live music one night by the bar, which was really nice. Also, Gwen's BBQ on the beach is the nearest off-property restaurant, which had delicious food. Otherwise you'll probably eat at the hotel. A taxi or rental car is necessary to reach other restaurants on Anguilla. Overall, I had a great time at Zemi, but two nights was the perfect length for me. Anguilla is a cool island, but I'm generally looking for a little more action.