Zemi Beach House, LXR Hotels & Resorts

This review is painful to write. I have had this resort in my list to visit, for years! As a Diamond member, looking for luxurious properties to use my hard earned points, this was one I’ve been dreaming about! It was a tough journey there, I happened to make it after two days of cancelled flights because of the recent snow storm , constant rerouting , I arrived! The checkin process was fine, nothing special, but the rum drink , even without the alcohol was the highlight and quite delicious. Sadly, everything went down hill from there. As Diamond member, you look forward to upgrades, it’s one of the perks of giving your loyalty, and time, and money to a brand. And I love Hilton , I have been loyal to them for years, visiting some of their most popular resorts around the world. Zemi was booked full when I arrived. I get that, it’s expected traveling at a busy time of year, and a very popular property. I was given a garden view room, the one I booked, but this one was by the elevator, overlooking the maintenance building, and next to the 24 hour gym. Okay, it was a pretty disappointing welcome after traveling 24 hours to be at a place I’ve been dreaming about for years. I was so tired at this point, there was nothing that could be done per the staff, as this was the only room they had. Which is also disappointing since I wrote them several times about how tough my journey was to get there, that I would be coming, and this was the best they could do is save and assign me this room? Maybe it wouldn’t be too bad , I had some dinner at the lounge, the sushi and the staff there and the music was really good, maybe this trip will be alright if I just don’t spend any time in the room. Isn’t that sad? Over $2000 a night, 110,000 hard earned hilton points for a room , per night, that you are only going to sleep in and not enjoy? Even though I was so tired, I had a hard time sleeping in that room. The bed was too hard , and it was so noisy! From the doors slamming in the hallway, people talking outside the door ( I was by the elevator ) and then the Gym next door, did I mention it’s open 24 hours! 😳 You put a devoted guest, a Diamond member, let alone any guest to enjoy your resort in this room? It was depressing. It’s so basically decorated, it had no charm, it was like staying in a Hilton Garden Inn instead of a luxury resort in Anguilla. I decided to stop by the concierge desk after breakfast, which was not that exciting, so much for looking forward to everything out of my room. The girls at the desk said that they were booked full ( even though the App showed otherwise) but they would get back to me if something opened up. After arriving back in my room, I received a call from the manager, Raquel. From the moment we started our conversation,I could tell that Raquel did not care about me as a guest, person, Diamond member, or that I was even staying at “Her” resort. She was argumentative, rude, condescending, and wouldn’t give me a chance to express my concerns , she kept talking over me, telling me to be quiet and listen to her. Who does that, what kind of a manger or anyone in fact would talk to and treat a guest this way. The only room she had was a double room, same floor even less of a view. Take or leave it. ( Her words exactly) if I refused her offer then I could leave entirely. Wow. She wanted to throw me out of the resort if I didn’t except her room change. I travel for a living. I know connecting rooms can be even noisier than the one I’m in, so packing up to move to a even less desirable room was not a reasonable offer, it was a insult and a waste of time. No one wants to pack up again after just unpacking to a room that isn’t any improvement. I asked to speak to someone else since my conversation with this manager, Raquel wasn’t going anywhere. She refused! I am only allowed to speak to her, and there is no one else. What power! Disgusting, humiliating, degrading is how she treated me. That was day two! I had 5 nights at this resort. What a horrible feeling to stay somewhere I was not happy, wanted, appreciated, or cared about. A place I was so excited to go to! It was depressing. No one checked on me the whole time after that. The front desk staff basically was told that they weren’t allowed to help me or talk to me that I had to go through Raquel for anything. Why would I want to do that? The last thing I wanted was to talk to her again after the way she treated me. So I spend the rest of my vacation, getting through it. The resorts in Anguilla are expensive , and moving wasn’t an option I could afford anyways, I spent so much money and points, and saving up just to get to stay here. The wait staff, the helpful beach attendants seemed to not be on the don’t speak to her list of Raquel’s, so they were kind to me. Especially the wonderful girl at the boutique gift shop! She was my favorite employee at the resort! That is why I am giving this review two stars. The housekeeping staff was inconsistent , leaving leftover, stale cookies from the breakfast buffet as part of your turn down service every night was pretty cheap and not much to look forward to. And no slippers either! only beach flip flops that are meant to wear outside. That was weird. The resort is boring, there not much flair or local design to it. The beach is beautiful, but the water and waves are rough, so most days it’s hard to enjoy it at all. Honestly, there really isn’t much good I could say about this resort. I liked the sushi and the wait staff in the lounge, and my visits to talk to the wonderful girl at the gift shop. Other than that, I had such a bad experience overall here. I just want to forget all about my stay here and look forward to another vacation in my future. I would never recommend this resort to anyone. Especially if the owner continues to have that manager Raquel running his property and treating the guests so horribly. Zemi Beach Resort, you let me down and you are not just checked off my bucket list, you are scratched off.

We had one of our favorite trips at Zemi Beach. Everything from beginning to end was perfection. Our trip started with a flight delay so we had to change and fly to St Marteen instead of Anguilla. In the chaos of changing flights, I emailed Zemi Beach and they took care of scheduling our boat transfers and shuttles to the hotel. We also booked a private boat outing thru Zemi that I would highly recommend. We were sitting next to a couple at the pool our last day, discussing how we could not find one negative thing to say about Zemi Beach. I have alpha gal and every morning at breakfast, and any meal on property, the staff made sure what I was eating followed my dietary restrictions. We cannot wait to visit again.

Very disappointed after a long day of travel we checked in and were greeted poorly by the hotel manager. We booked a basic room and asked for an upgrade to a suite via email weeks before our travel and told that nothing is available unless we pay $2,200 additional per night over $11,000 more. We will be checking out tomorrow and going to cap Juluca for that kind of fee. The sad thing is that the manager doesn't value our diamond status and the amount of money we would have spent here all week on spa services and dinning. Very disappointed in zemi beach house thanks for ruining our 30th anniversary trip.

⭐️⭐️⭐️⭐️⭐️ 5/5 – Beautiful Resort, Incredible Beach Setup We are currently staying at Zemi Beach Resort, and overall this property absolutely deserves 5 out of 5 stars. The location is stunning — a beautiful, clean beach with crystal-clear water and soft sand. Everything feels spotless and very well maintained. Cleanliness is definitely a 5/5. My biggest highlights of the resort: • Beautiful, clean beach • Breakfast literally on the beach — such an incredible way to start the day • Beach chairs always available (no stress, no early chair-saving) • Complimentary cabanas and full beach beds — a HUGE plus since many resorts charge extra This is a big advantage. At many resorts you pay extra for cabanas or daybeds, but here they’re included. That adds so much value to the stay. The beach attendants were exceptional. Towels were always available, complimentary cold water was brought in ice bags, and they checked on us every 10–15 minutes. When I asked for an extra umbrella, it was set up within five minutes. I truly cannot complain about the beach service at all — 5 out of 5. We also enjoyed the sushi restaurant and the outdoor breakfast buffet setting — both beautiful experiences. The only area that could improve is the restaurant and bar service speed. During sunset cocktail hour on the beach, it took about 15 minutes to receive drinks, and we had to wave several times to get attention. At times, the bartender stepped away for a break and no one was immediately available to substitute. At the sushi restaurant, service could be excellent and attentive — and other times it felt slower and less consistent. Drinks sometimes took slightly longer to receive. That said, this did not ruin our experience. Would we come back? Absolutely, yes. As a Hilton Diamond member who has stayed at many Hilton resorts, I’m definitely putting this one in my Top 10 favorite resorts to return to. Beautiful property, amazing beach team, great value with complimentary cabanas and beds — and overall a truly relaxing island experience.

Zemi Beach House in Anguilla was truly one of the most amazing hotel experiences we’ve ever had. The location on Shoal Bay is absolutely perfect. From the moment we walked through the front door, the staff made us feel special and genuinely welcomed. Every single team member — from the bell staff and reception to housekeeping, wait staff, managers, spa staff, and even the cab driver who took us back to the ferry — made us feel like we were the only guests there. The food, the property, and the rooms were all outstanding. We can’t wait to return next year!