Zemi Beach House, LXR Hotels & Resorts

I spent two nights at the Zemi Beach House, as part of an 8-night birthday trip. I began in Aruba, stopped on the French side of St. Martin, and ended at the Zemi in Anguilla. The hotel was about a 15 minute drive from the ferry terminal and 10 minutes to the airport. The lobby is small and unassuming, but located at the top of a hill. Most of the rooms, pool and beach are located further down. Staff can drive you around in a golf cart, but I usually walked. My room had an amazing view of the ocean and adult pool from the balcony. It was quite spacious with an enormous bathroom. Staff left a slice of cake and drinks for my birthday. Turndown service includes cookies each night! The pools weren't huge, but they were a nice size. The adult-only pool was on the quiet side, but the attached lap pool was a great surprise. I spent most of the time at the main pool overlooking the beach. Shoal Bay Beach was stunning. I took a walk to the Serenity Cottages, which was basically the end of the beach. Staff across the board were very kind, including at reception, in the restaurant, and at the pool. I appreciated that employees would bring water bottles and ice to your lounge chair. There are a few cons to this hotel. One is that it's VERY expensive, $1100/night was the most I've ever paid for a hotel. With tax it was about $1400/night, but included a $200 resort credit. That helped offset the cost of meals, which leads to the second possible issue. Compared to Aruba and St. Martin, Anguilla is an extremely quiet island. There isn't a whole lot to do other than beach and pool. The hotel had live music one night by the bar, which was really nice. Also, Gwen's BBQ on the beach is the nearest off-property restaurant, which had delicious food. Otherwise you'll probably eat at the hotel. A taxi or rental car is necessary to reach other restaurants on Anguilla. Overall, I had a great time at Zemi, but two nights was the perfect length for me. Anguilla is a cool island, but I'm generally looking for a little more action.

A Once-in-a-Lifetime Experience at Zemi Beach House, Anguilla To Hilton Hotels Leadership, Our recent stay at Zemi Beach House in Anguilla was far beyond a five-star experience. My husband, and I were celebrating our 35th wedding anniversary, and from the moment we made our reservation until the day we reluctantly departed, the entire Zemi team created memories that will last us a lifetime. We travel often and have stayed at many exceptional resorts around the world. We know what luxury looks like. What sets Zemi Beach House apart is not simply its stunning property, beautiful beaches, luxurious accommodations, or world-class amenities. It is the people. From the moment we arrived, we were greeted warmly by name, welcomed with genuine smiles, and handed refreshing rum punches. Somehow, the team even knew that I do not drink alcohol, so my welcome drink was thoughtfully prepared without rum. It was such a small detail, yet it perfectly demonstrated the extraordinary attention to detail that would define our entire stay. Upon entering our beautiful room, we were surprised with anniversary desserts personalized with "Happy Anniversary" and a bottle of champagne. It was our first indication that this would not be an ordinary vacation. Throughout our stay, every member of the team made us feel like family and VIPs. Whether we were walking to breakfast, heading to the pool, strolling through the property, or enjoying an evening cocktail, employees greeted us by name with warm smiles and genuine conversation. We never passed a staff member who didn't acknowledge us. In today's hospitality world, that level of personalized service is incredibly rare. One evening, the Zemi team helped create one of the most meaningful moments of our 35 years together. They arranged a private beachfront dinner that was absolutely breathtaking. Prior to the dinner, I had written a poem for my husband and wondered if anyone on staff might be willing to read it aloud during our meal. It was a big request, but the team didn't just accommodate it—they transformed it into something magical. A lovely young staff member graciously read my poem to my husband as we sat beneath the stars. She delivered it beautifully and had us both in tears. Unfortunately, I don't remember her name, but I hope she knows how much that moment meant to us. It is a memory we will cherish forever. There was never a moment during our stay when a request went unanswered or a need unmet. By the time we left, we truly felt as though we were saying goodbye to family. While every employee we encountered was gracious, professional, and kind, we would especially like to recognize the following team members: Stacy – Whether at breakfast or the Bohio Bar, Stacy greeted us every day with a smile, warmth, and genuine kindness. She made us feel welcomed from morning until night. Chav – An extraordinary bartender who created the most inventive and delicious mocktails I've ever experienced. As someone who doesn't drink alcohol, I often feel limited by beverage menus. Chav made me feel included and surprised me daily with her creativity. Nakita – An incredible concierge who simply doesn't seem to know the word "no." Every request was met with enthusiasm, professionalism, and a solution. She even helped coordinate the special poem reading that made our anniversary dinner unforgettable. Amiel – Our poolside superstar. He greeted us by name every day, remembered our room number, anticipated our needs, and consistently delivered exceptional service. Tracy – One of the busiest people on property, yet she always found time to stop, greet us by name, and engage in meaningful conversation. Her warmth and leadership were evident everywhere. Kaishia – At Bohio Lounge, she welcomed us every evening with a radiant smile and impeccable service. She introduced me to an amazing mocktail and made every visit special. Cory – Our server during our private beach dinner. Cory went far above and beyond. Not only did he provide outstanding service, but he also captured photos and videos of our special evening that we will treasure forever. Despite undoubtedly having many responsibilities, he made us feel like we were his only guests. Llniqua – Our pool server, who greeted us with joy, remembered our names and room number, and somehow always appeared exactly when we needed something. Her attentiveness and cheerful spirit made every pool day perfect. Ken and Hector – These gentlemen took exceptional care of us on the beach. Whether it was towels, umbrellas, water, snorkeling equipment, drinks, lunch, or simply checking in to see if we needed anything, they anticipated every need before we even asked. We would also like to recognize the incredible entertainment team. Every evening at Bohio Lounge was enjoyable, but our favorite performer was Queen Bee. Her talent, energy, and warmth made our anniversary celebration even more memorable. We danced, sang, laughed, and left feeling as though we had made a new friend. The Spa Team deserves special recognition as well. The atmosphere, treatments, and level of care were truly exceptional and provided one of the most relaxing spa experiences we have ever enjoyed. Finally, we would like to thank Brantley and the entire housekeeping team. Our room was impeccably maintained, and we especially loved the thoughtful turndown service and the delicious nightly cookies waiting for us each evening. It was such a wonderful touch. To Hilton leadership: You should be extraordinarily proud of the team at Zemi Beach House. Beautiful resorts can be built anywhere. What cannot be manufactured is genuine hospitality, authentic kindness, and a culture of excellence. Your team has created something truly special. The island is breathtaking. The resort is beautiful. But it is the people of Zemi Beach House who transformed our vacation into a once-in-a-lifetime experience. Thank you for making our 35th wedding anniversary one we will never forget. With heartfelt gratitude,

We are a family of five with two babies under 18 months old and a young boy, and we recently stayed in a two-bedroom villa at Zemi Beach House. The location is outstanding. The villas are spacious, well-equipped, feature a good-sized private pool, and you can literally walk from your porch directly onto the beach. It is hard to beat. The food was generally very good, with a nice variety of options and extremely pleasant staff. However, dining service was often slow. When traveling with young children eager to eat, waiting 45–50 minutes for food can be challenging. Beach service was even slower. The main issues during our stay involved housekeeping and checkout coordination. Despite multiple requests, housekeeping never seemed able to find an appropriate time to service the villa. Staff would frequently arrive during the children’s nap times instead of later in the day as requested. There appeared to be a lack of communication among team members. We repeatedly had to request basic necessities such as bottled water for the children and a breastfeeding mother. Beyond changing towels, it was often difficult to tell what housekeeping services had actually been performed. As expected with young children, there was sand throughout the villa and wet floors that were rarely cleaned properly. Soap in the master bathroom ran out and was not replaced for three days, forcing us to use another bathroom for showers. At one point, a bird entered the villa after we accidentally left the doors open. It left droppings throughout the property. We cleaned as much as we could ourselves, but lacked proper cleaning supplies. The same stains remained untouched by housekeeping for the remainder of our stay. We also had lunch delivered to our porch on several occasions. After the meal, the dishes remained on the table for nearly a day and a half before being removed. Another disappointment involved checkout. Very early in our stay, we requested a late checkout because we were traveling with two infants and had a late flight. Day after day we were told, “We’ll see,” only for the request to be denied at the very end. Understanding that late checkouts cannot always be accommodated, I then asked whether there was any room or space available where we could keep the children, breastfeed, and wait comfortably for approximately 2.5 hours before our airport transfer. That request was also denied. I spoke with someone over the phone who unfortunately had no solutions to offer, and at no point did a member of management reach out to discuss our concerns or check on us personally. This was a stay that cost approximately $20,000 for one week. While I understand there are guests who spend considerably more, we also have many options when deciding where to spend our money. What separates truly exceptional five-star properties is not only the quality of the accommodations, but also the attention to detail, proactive service, and genuine care shown to guests. For us, the experience can be summarized as follows: 5 stars: Location 5 stars: Villa 4 stars: Food 3 stars: Housekeeping 1 star: Management A beautiful property with tremendous potential, but one that currently falls short of the level of service and guest care expected from a true five-star luxury resort. If you’re looking for a real five-star experience, this might not be the place.

We spent 8 wonderful days at Zemi Beach House. It was a trip for a milestone anniversary. From the moment we arrived we were warmly welcomed by the front office staff. They confirmed all of our information and gave us a tour of the resort. Our room was beautiful and when we arrived there was a beautiful dessert and bottle of champagne for our anniversary as well as welcome notes from the GM, housekeeping and in room dining team. Every staff member we came in contact with was friendly, professional and welcoming. We also got to know many of them due to our length of stay which was quite nice. Also, members of the management team were always out helping staff with anything and everything. If a guest needed anything, whom ever noticed the need was quick to assist including the management team. Every staff member was interested and invested in how our stay was going in a very genuine way. There are 4 dining options at the resort including in room dining and we never felt like we lacked options for dining during our 8 days. The food was also delicious. The resort was so beautiful and relaxing we did not leave the grounds for the entire stay. The experience was luxurious in a relaxed and friendly way. It was just what we were looking for. We will definitely return to this jewel of a place. Side note: there were a few things that malfunctioned like the in room safe and our door card reader. These issues were handed immediately and fixed. In the case of the safe, it needed to be replaced, so the service person drilled the door of the malfunctioning one, had me take out my belongings and put a new one in on the spot. It took 20-30 minutes maximum.

We stayed at Zemi for one night and honestly wished we had spent our entire vacation there instead. From the moment we arrived, the hospitality was unmatched. Charisma at the front desk specifically made us feel so welcomed. Once I mentioned that we were married and that my passport still reflected my maiden name, she immediately updated the reservation for us. Seeing how quickly it was changed and having everyone greet us by our married last name made such a thoughtful and personal impression. And on top of that what an incredible singer she is! We even stopped by Leon’s to hear her perform, and she still greeted us by name with the same warm smile. Everyone at the hotel, from the gardeners to housekeeping to the bar staff, was genuinely kind, hospitable, and welcoming. Every interaction felt warm and sincere, and so many staff members took the time to share local recommendations with us, which made our stay feel even more special. Zemi truly made us feel cared for, and it was easily one of the highlights of our trip.