Hotel Juana

Sadly not at 5 star level, everything seems to have a cost.6 Euro for an espresso at the bar? beach at Euro 55 pp and up, parking Euro 30..pretty soon you need to pay for the air. Bathroom needs to be redone..room is ok, Tv is old, wifi is spotty. Service depends on who you encounter..breakfast supervisor was arrogant, room service person smelled, to say they are dog friendly is a stretch. Breakfast buffer is average. all and all not worth Euro 750 plus plus plus plus a night

Hotel is overpriced for what it is. Yes ok traditional decor , old small lift so need to walk up the stairs as it’s quicker. I stayed for 3 days and on day 2 it was my birthday and the Hôtel reception was told about this. But they did nothing to say happy birthday such as a small piece of cake or drink or anything. I’ve never experienced this in any hotel ever and I travel at least 5 - 6 times a year all over the world. Even Fairmont hotel in Monaco got me a bottle of champagne for me when my bday was only 2 days after I was leaving their hotel !! I wouldn’t waste my money on this hotel too expensive and not attentive enough for my liking.

As a global traveler I am known by family and friends to be hard to please especially when it comes to rooms in hotels. This was not case at the Hotel Juana, it was wonderful and I did not need to change rooms as ours was perfect. From the moment we stepped through the doors we found the service great and staff very helpful and polite. It is chic, comfortable with a touch of nostalgia in the whimsical decoration. The location is amazing and everything was within easy walking distance. I am an always concerned about safety of belongings in the rooms but the manager assured me that their staff are very trustworthy. I would recommend this hotel and if the opportunity arises return to this hotel without hesitation.

⚠️ Traveller Warning I booked the higher “free cancellation” room rate for this hotel. Any reasonable consumer would expect their card to secure the booking — not to be charged months in advance. The hotel immediately took 50% of the full fee. This has never happened to me with any other hotel. Charging more for “flexibility” while taking upfront payment raises serious questions about transparency.

We went for brunch with a large group. The hotel is beautiful and setting very pretty. While the food was very good and everyone enjoyed it, however they clearly make their money on adding on drinks and bottled water and coffee - all of which we paid extra for. So do beware. It adds up. Also, having pushed us in to taking a 240 euro magnum of champagne (!) that the girl said "we put on ice especially for your big table" - we were 14 and they poured in a way that only 13 glasses were filled! Crazy not to give everyone a tiny bit less to make up 14. Quite unprofessional I thought.