Hotel Juana

Very Disappointing Experience — Not as Described I honestly don’t understand how this hotel is described as a “very good hotel”. Based on my experience, it was far from what was advertised. I made a reservation for 2 adults and 2 children (ages 10 and 12) Before booking, I specifically spoke with the reservation team on the phone. They assured me that if a family room was not available, they would provide ‘connecting rooms’ to accommodate us properly. However, what we were given was completely unacceptable. Instead of connecting rooms or a proper family setup, we were placed in totally separate rooms in different areas of the hotel. I was placed far from my wife and children, essentially sleeping alone in one room, while my wife had to stay in another room with one of the children and a rollaway bed. This is something I have never experienced in all my years of traveling around the world. The rooms themselves were also very disappointing. One room had a bed suitable for only one person, and the other had a king size bed plus a rollaway bed. The space was extremely limited about 250 sq and once the rollaway bed was added, there was barely any room to move. The rooms are outdated, the TVs look like old computer monitors, and the overall condition does not reflect what was described or expected. The elevator is old, and you often end up using the stairs. The hotel also offers very limited amenities and services . The pool is separated from the main building , and the location is not convenient if you want to access the beach or visit the Old Town. In most cases, you need to rely on Uber or taxis to get around to Antibes or Juan les pins. What was most frustrating was the lack of proper accommodation and support from the hotel staff, despite the clear expectations set during my reservation call. Overall, this experience was extremely disappointing and not at all what was promised. I would not recommend this hotel, especially for families.

I stayed for 5 nights at the start of July with my daughter and we had a fantastic holiday. Rooms are very good, staff excellent and pool area lovely. Great location too. Would highly recommend

Lovely place with great food and best service

If you love the perfect combination of style, luxury and excellent service, plus delicious food (breakfast and dinner at Paseo) and a lovely beach nearby (at the sister hotel Belles Rives) – Juana Hotel in Juan les Pins is your place. Lovely rooms, some with sea view, a very friendly and efficient team – including the concierges (who double as valet team), the receptionists and the staff at the bar / in the restaurant – is, what you get for a not negligable amount, but it’s worth every cent you spend. I enjoyed each of the five days I stayed here in June, and I will be back as soon as I can. I booked via slh.com, because thus I enjoy my Tier 2 member perks. You can also book directly or via Hilton Honors. How ever you book – you’ll love it. The hotel has a charming little swimming pool, too, and is located downtown Juan les Pins, right next to La Pinède, the open air concert stage, and only three walking minutes from the beach. Awesome. Just marvellous.

For such a beautiful hotel it is a shame the service is so poor. A five star hotel sets an expectation that guests should expect, but Juana falls short over and over again. Some people might say I am being too picky but when you stay at 4-5 star hotels you should expect the little things will happen seamlessly. First, I booked direct with the hotel for a four day stay in a "Prestige Sea View" room (€670 room only, no breakfast) for a little relaxation after week at Hotel La Perouse in Nice. The only communication I received from Hotel Juana after booking was a form letter email confirmation. I am use to an email from either the Hotel or Front Desk Manager, Concierge or Restaurant Manager asking if I need anything during my stay like dining room reservations or something in my room on arrival. That being said the dining room was closed for dinner two of the nights we were there. Not what you expect from a 5 star. Our room wasn't ready when we arrived which isn't an issue. But, we were told to wait in the library off the main lobby. Even though it was over 35 degrees, we were not offered any refreshments complimentary or otherwise, which I thought was odd. Even though there were many staff members in the lobby at check-in including a bellman, concierge, two front desk employees and a woman I assume was a manager, no one made contact with us as we waited. Throughout our stay the bellmen and concierge seemed glued to their podium instead of working the front doors for the guests. At one point I held the door for a young mother with a baby in a stroller and two other young children in tow, while two employees stood at the podium. Again a level of inattentive staff that one doesn't expect from a 5 star. The room was lovely and the view was great, but housekeeping was lacking. For two days during our stay the coffee pods for the coffee machine were not replenished. The Kleenex in the bathroom was not replaced when empty. One night we didn't receive turndown service. The final and the most concerning issue was that a glass used for "MetaMucil" in the morning was rinsed but not cleaned and still had orange residue on the glass when we returned in the evening. How is that acceptable? Are the glasses not run through some type of dishwasher? One afternoon when we returned from Antibes to take a swim there was only one pool towel in the storage container at the pool even though there were few people at the pool. At the market in Antibes we purchased some fresh Strawberries which we put in the small refrigerator in the room. The next day a card was placed in the frig. stating any food placed in the frig would be "Removed". Really? I expect a 5 star hotel to adapt to the needs of the client, not the other way around. I will end by saying one employee did greet us and asked us how are stay was going. That was Jean-Paul.