Casa Santo Domingo

Great hotel ! Incredible architecture! Built on an Antigua old monastery. It has its own museums. Great food. Location is great too. All great accommodations and great staff services.. A must to go if going to Antigua Guatemala.

The atmosphere of the hotel is excellent and we enjoyed our rooms as well as all the space to wander. The museums are enjoyable. The location is perfect, especially with the tunnel connecting the parking lot directly to the reception area meaning that there is a truly handicap acessible entrance without stairs. Noon check-out was also very nice as it gave us time for a last tour around Antigua before having to leave. The only complaint we had was that the staff in the restaurant were rather disorganized, trying to take away plates with food still on them or failing to deliver items which had been ordered (brought a cup and hot water, but not the tea etc.).

Wow! We were absolutely blown away by our experience at Hotel Casa Santo Domingo. To be honest, we weren’t entirely sure what we had booked—by the time we made our reservation, all the two‑bedroom accommodations were gone, so we selected what we thought was a three‑bedroom suite. What we ended up with was far beyond anything we imagined. When we checked in, we learned we wouldn’t be staying on the main property but at Santo Domingo del Cerro, a beautiful extension of the hotel. The complimentary shuttle took us to our Estancia del Cerro, which turned out to be essentially a private three‑bedroom house. There were only two of us, but the space easily sleeps six and felt luxurious, spacious, and incredibly peaceful. The grounds at Santo Domingo del Cerro are stunning—a restaurant, shops, multiple museums, beautiful gardens, and art installations everywhere you turn. Walking through the property felt like being inside an open‑air gallery surrounded by nature. It was truly a unique and unforgettable setting. Our estancia included a hot tub, steam room, and gorgeous outdoor patio, making it the perfect place to unwind after exploring Antigua. We found ourselves wishing we had booked a few extra nights just to enjoy everything the property had to offer. The staff throughout our stay were friendly, welcoming, and very helpful, adding even more warmth to an already exceptional experience. If you’re planning a trip to Antigua, staying at Santo Domingo del Cerro is a truly memorable choice—unexpected in the best possible way.

Beautiful surroundings like this help you to relax and unwind very quickly. As a workaholic missionary here in Guatemala, it is nice to get away for a few days to relax and unwind. I highly recommend spending a few days here. The pool area was beautiful and the warm water inviting for November.

I am submitting this review in advance of our stay because I have never experienced such difficulty reaching a hotel as I have with Casa Santo Domingo. I spend roughly 200 nights per year in hotels for work and have never encountered this level of unresponsiveness. Before booking, I attempted several times to email with a few questions and received no reply. After booking, I submitted a “Special Request” asking to arrange airport shuttle service—again, no response. I emailed over a week ago with our confirmation number and travel details, followed by another email yesterday, and still have heard nothing. After more than 40 attempts to call, I finally reached someone who assured me that shuttle information would be emailed to us within minutes. No such email ever arrived. We even attempted to cancel the reservation, but the website states that cancellations must be done by phone, yet calls are never answered and often do not connect at all. As someone who routinely coordinates internationally, I can confidently say this is not an issue with dialing abroad. I will gladly remove this review if the hotel provides the courtesy of responding to our very straightforward request before our arrival. Until then, I would strongly encourage travelers to consider alternative accommodations. A friend who lives in Guatemala mentioned this is, unfortunately, a common experience with this property.