Cottages on Biltmore Estate

While this was the first time we visited Ashville and The Biltmore House since the devastating storms of 2023, it was the 4th time we have stayed at The Inn on Biltmore Estate. each of those 4 stays was magnificent. The Inn itself is beautiful and blends perfectly with the Vanderbilt's magnificent Biltmore House. The rooms are well appointed and maintained. The staff is attentive. The estate itself is among he most beautiful in the world. For us, this is 5 star all the way.

My husband and I visited the hotel for our thirty year anniversary and it was one of the most beautiful places I’ve ever stayed. The room, the property and the food were all great. We were given a bottle of wine as a gift which made things even more special. The staff is very nice and house keeping is amazing. ICE IN THE ROOM EVERY DAY!!!😀 We stayed during the 4th of July and the fireworks were spectacular, right outside our room window! I only have one issue, I think there should be a cafe in the hotel to give guest a less expensive and less formal option for dining. The food in the dining room is great but sometimes people just want a sandwich. I think it would be fun to have a park style hotdog vender on the property just on the weekends. The children would love it I think. We will definitely be back!!!!

We stayed at the Inn on Biltmore Estate from Thursday through Saturday morning, and our experience was nothing short of exceptional. Our visit coincided with the 4th of July, and the fireworks display on Friday night was absolutely breathtaking — a highlight we’ll never forget! From the moment we arrived, the staff made us feel welcome and well cared for. Every single person we encountered was warm, professional, and eager to help. While we wish we could remember all their names, a few really stood out: Jim, our friendly and helpful shuttle driver; Lorenzo from valet, who was prompt and courteous; and Teresa in the dining room, who provided wonderful service. Speaking of meals, the food was phenomenal across the board. Every dish was thoughtfully prepared and delicious — not a single disappointment. The Inn itself is elegant, peaceful, and beautifully maintained. It’s the perfect complement to the grandeur of the Biltmore Estate. We left feeling rested, inspired, and already talking about our next visit. Highly recommended!

We had a horrible experience at the Inn this week. We ate at the small restaurant in the main inn for dinner. The service was absolutely horrible. It took 30 minutes before the waitress would talk to us. 2 hours before our apps arrived. Never filled water glass or took a drink order. Food manager was of little help as was the hotel manager. We were insulted and emberassed by the staff. Food was mediocre at best. Terrible for a hotel of this price. Never coming again.

We spent 5 nights at this incredible Inn and had a wonderful experience. I hope management will seek out Joy who works the concierge/ guest service counter (as well as the information kiosk at the Estate mansion) and give her a raise or bonus. What a gem of a person. Every single employee was friendly, engaging, and helpful. They smiled, made eye contact, greeted you, and thanked you with each interaction. The customer service is unmatched.