Cottages on Biltmore Estate

The location of the Inn was convenient for visiting the Biltmore House with stunning views of the mountains surrounding the area. Our room was lovely, (a renovated superior king) nicely appointed with beautiful furnishings. Check-in was smooth and the front desk staff was helpful and friendly. We also had dinner at the Inn. The restaurant was upscale with excellent service and delicious food. I would not hesitate to stay here again. The views alone were stunning, and the lobby area was warm with a roaring fireplace to add to the ambiance.

Probably the worst experience I ever had . Beth the Director of Reservations and Dina at the front desk were very difficult and condescending.

We have traveled all over the world and I’m not sure we have ever had such amazing service as at our experience at the Inn. From the minute you check in you are treated like a truly special guest. We had a Mountain View room and it was gorgeous. The concierge assistance before our trip was very fast to respond and found ways to meet our every need. When we checked in, our room wasn’t ready (we were early) but they he’d our bags and gave us options and directions. The woman who checked us in (Dina) was fantastic and wonderfully helpful and even held her composure while there was an extremely rude guest going crazy next to us. We received a text as soon as our room was ready which was great - we didn’t need to keep checking back. Our favorite bottle of wine was sent to our room. The bellman answered several questions for us and delivered our bags very quickly. At the library lounge the staff was friendly and helpful and gave us amazing recommendations. At the Dining Room our waiter Hank was knowledgeable and extremely professional. They even found us a last minute window seat. Every place we went on the estate the service was impeccable. The valet drivers talked to my husband about his car (which made his day :) ). The car was always delivered extremely quickly. Everyone from the spa to the ticket agent went out of their way to help us and find a solution no matter what the question! This was our first trip and we can’t wait to come back. If you are trying to g to decide where to stay around the estate, I would HIGHLY recommend the Inn - worth every penny in the service alone, none the less the beautifully appointed rooms and views.

We were able to check in early. Staff was very helpful and friendly. Our room was smallish but beautifully furnished, looking out on the gardens. We had lush robes and slippers. I greatly appreciated the complimentary book as the tour of the estate is crowded and it’s hard to take it all in. The shower was heaven. I had not realized the inn was walkable distance from the Biltmore village. That’s a real plus though the trolleys run every half hour. We took one to the estate. Unfortunately we only were there for one night, I wish I had another day or two to borrow bikes and tour, hike or just laze by the pool. Beautiful hotel in a beautiful setting.

Stayed in the Dairy Foreman's Cottage for the weekend for my 50th birthday. The cottage was perfection, cozy and private. Absolutely perfect décor and comfort with anything you needed. The butler availability was nice too and had a small issue at 11 pm and they came right out and fixed it. Was nice sitting out on the deck and hearing the winery music under the sting lights and surrounded by trees feeling like you were miles from anywhere. If I go back to Biltmore I will rent the cottage again. Perfection.