The Omni Grove Park Inn

This is a must stop to Asheville. Stunning hotel with even better views. Great history here and architecture. Enjoyed a round of golf as well. Super friendly staff. Highly recommend

I had a 4-day retreat with the guys to enjoy the resort and surrounding mountains. On the second day, I took a violent fall down the mountain (mountain biking) and broke a few bones. The staff at the Omni was absolutely incredible - polite, helpful, care-packages and just took great care and looked after me for the remainder of the stay. I was so comfortable and can't appreciate them enough for making me feel at home.

We had a wonderful experience at the resort, and I especially want to recognize Daniel, who served us during breakfast. He was friendly, attentive, and always made sure we had everything we needed. His excellent service and positive attitude made our mornings even more enjoyable. Daniel truly went above and beyond to make us feel welcomed and taken care of. Thank you, Daniel, for making our stay even more special! Highly recommended!

While my experience, overall, wasn't great, there were standouts that deserve to be mentioned as they made a few experiences memorable: Kyle @ the (Sunset?) Terrace - very personable, very friendly, and took very good care of us. Kim @ the Spa - male massage therapist that was very thorough in his welcoming/review of treatment and then provided an amazing massage. The elevator operators in the main building - they are a throwback to another era, and yet so warm. They all shared a little tidbit about the property each time we got in. Josh @ the bell stand - he talked to us the whole way from our car to the room, but didn't feel overwhelming. He kindly welcomed us to the property, and gave us a complete, patient, non-rushed, overview of our room.

Beautiful outdoor scenery but our room is quite disappointing. Its small, outdated, and Hideous honestly. It feels gross and cheap. There was hair left on the shower walls and a crusty yellow substance on the wall and counter... I slept horribly because the bed was so uncomfortable and the air was stuffy. Ive stayed at hotels that were cheaper, or the same price, and even those were much better. Theres beautiful views , great spas, and better restaurants elsewhere in this area. Not only is every amenity available a separate fee but you will also be charged a surprise "service fee" regardless if you use all or any of the amenities. Customer service was lacking to say the least . Hopefully they can one day put their greed to use by making their rooms and customer service feel a little more luxury and less like some cheap hotel.