The Omni Grove Park Inn

Honestly, just spend the same amount of money and go to Europe for a better experience. It’s definitely overhyped. While our stay wasn’t bad, I wouldn’t say it was worth the money spent. The rooms were a bit dated. There wasn’t a ton of outdoor seating space to enjoy that wasn’t part of a restaurant space. This will not be a repeat location for us.

We PAID for early check-in and did not get into our room until 2:30. We did not feel like we were in a luxury hotel. The furniture was old and very worn. We paid extra for the mountain view, and it was the view of the Pavillion parking and service entrance.

The common areas and amenities, including dining and shopping options, are excellent. The personnel are also excellent. Having said that the guest rooms are extremely outdated and in disrepair. For $1000 per night, I would expect a much more luxurious experience. The couch was sagging, and the cushions were completely worn out. The mattress was in need of replacement. The room was very dark. The bathroom was not at all acceptable, very small 1 sink and was right as you entered the suite. It was nowhere near the bedroom?? The curtains and rods were sagging and inoperable. The carpet was fraying and stained, and we had a terrible view. Out one side we looked at a road and out the other the maintenance area of golf course. I am afraid that I cannot recommend the GPI until the rooms are completely refurbished.

Horrible front desk customer service. We have a service dog and the front desk embarrassed me demanding to know my wife’s condition when we have all the documents and doctors paperwork to support the condition. $350 charge for pet fee was charged to my credit card. When we had all the documentation. Then I called and cancelled one night because we couldn’t come till Thursday. The reservation specialist on the phone asked her manager and they agreed to only charge me for one night. But when I went to check out they charged me a “no show” charge of $399. Then they had 2 charges on my bill that were not mine. If I had not checked they would have charged me for those charges. Very poor business practices. Terrible. Customer service from the managers.

This was such a great experience. From the moment we checked in they gave us a complimentary Mountain View upgrade to celebrate our anniversary. Then we went to the spa and had a great time. Photos do not give the resort justice on how nice it is.