The Omni Grove Park Inn

Amazing stay at Omni Grove Park! Ate at Blue Ridge and was very pleased with the large selection of food choices. Staff was always helpful. The history of this hotel and the huge fireplaces!! Everyone needs to experience this gem in the mountains!

My first of what I hope will be many visits to the Omni Grove Park Inn. The early 1900's architecture is stunning, it has a Europeaan type feel with an amazing Blue Ridge mountain view. The staff are super friendly. I can't write enough about how absolutely beautiful this place is, and oh so peaceful. It is pricey for North Carolina but worth every penny. As a Black American my first thoughts were of a time when I am sure we were not welcome at the Grove Park Inn. That quickly faded as I got lost in the history, the lore, and the luxury.

This is a beautiful hotel. Worth the $30 parking fee to visit but not worth the expense of staying there. They have a beautiful spa but apparently you must book it months in advance. I am not into scarcity travel. I do not want to be on a computer at midnight waiting on the first chance to get spots. Ordered a smoothie from the patisserie and he went to a machine and dispensed a frozen blob. Told us when we checked in that we received an upgraded room. The upgrade was the farthest room from the lobby and elevator they had and right below the restaurant. The bed and pillow are better at a Holiday Inn. The staff is friendlier at Dollar General.

This was actually quite a disappointment. The food was average and the spa is heavily advertised but fills up 6 months in advance. Rather than adding paying guests staying at the hotel access to a waiting list you were given the option to arrive at 7:30 in the morning and wait outside the spa to see if they had any cancelations. This was inconvenient with sessions starting at conference at 8:00 but two days in a row I tried this with no luck. Then when they announced the meeting dates for year I was told that was too far out and to call another number later. So every time literally I came to the spa I was told no.... I could not even get a tour of the facility in case I decided to come back the next time my husband and I experienced the Biltmore I drove over 6 hours to this conference. Inexcusable .... and Valet could not handle check out either. I got a text my car would be available in 10 minutes. I went down to the lobby in 15 and no vehicle waited in the cold another 15 minutes. On check in my bags were supposed to be delivered to my room 45 minutes later no bags... I called and was told they were behind... I could have taken my own bags to my bags to my room... I took them to check out fine and stood for 15 minutes in the cold. If you can't get bags to the room in a timely manner let guests take the carts themselves.

Terrible experience. Room view was another building and food options are limited unless you want to make reservations or wait in long lines with minimal staff at the marketplace.