The Omni Grove Park Inn

What a wonderful experience. This was our first visit and we absolutely fell in love with this charming historic hotel. We decided to come back every year to celebrate our anniversary.

This is a great hotel all around. The entire property is pristine, hotel has great restaurants and bars and the views are off the charts. You won't be disappointed.

The hotel is set on beautiful grounds with views of the mountains. We had a catered dinner one evening on the terrace and it was spectacular. I was in the older part of the hotel and the rooms are less than spectacular. I had a small window facing the front parking lot. Bed is ok. There’s a keurig and fridge. Bathroom is tiny with small tub. If a larger room with a view is important to you, I think you can request one. The spa is spectacular.

I had been wanting to stay at the Grove Park Inn for years; I had always heard how great the hotel was and was excited to experience it for myself. When deciding where to stay, I opted for the higher price of the GPI because I thought it would be worth the extra money for a higher quality experience for my kids, and I knew they would be excited about the pool options. I was highly disappointed with my overall experience; from check-in, to dining, to lack of turn down service, to location and quality of room, to how far away the pools were (not ideal when traveling with small children). My check-in experience was poor, I did not feel welcome or appreciated at all. The young gentleman that checked me in was not friendly or helpful. The corridors on the guest room floors were dark and felt old and musty. For the price I paid per night, the room was not at all worth the price. My room did not have a tub (not preferred when traveling with small children). I expected turn down service while we went to dinner, yet never received it; and my TV went out almost immediately and wouldn’t load any channels (I would’ve expected this if a bad storm had been in the area, but this was not the case). My daughter was so excited about the kid-friendly scavenger hunt, yet no one could find the scavenger hunt paper the entire first day of our stay (I found out about the scavenger hunt on my own and asked 4 or 5 different people for assistance, none of which were able to assist), making our second day a little more short on time as we had to wait to get started. I asked about kid-friendly activities on site and was only told about the Sunset Trail after I asked specifically. No one seemed knowledgeable or willing to help. As we prepared to depart, I waited for over 30 minutes for a bellman to come to assist with our bags, and finally gave up and had to carry them all myself, with 2 kids in tow. Again, for the level and reputation of resort, and the price I paid , I expected so much more. Poor customer service is by far the biggest deal breaker for me, and we experienced poor to mediocre (at best) service everywhere we turned.

The Grove Park was an ok visit. The staff was overall friendly. The main old section of hotel is beautiful with beautiful views. That said, our room was in the Sammons wing, which is an ugly outdated main wing of the hotel that feels like a 1970’s cruise ship stuck on land. Our room took forever to walk to from the main lobby. To get to breakfast or coffee you had to walk even further. Grove Park is way over priced. And they charge $30 per day to park. We are paying to visit already and then they slap you with a parking fee. What a joke. Hotel felt dirty. Our room knock off Keurig was filthy. We had high hopes of the Grove Park but will not be coming back. Great views, cool history, very sub par rooms, and they nickel and dime you for everything.