The Omni Grove Park Inn

Worst experience I have ever had checking in and checking out. In my 50 years of travel, this was the worst experience!!!

I just saw a new directive from GPI on Facebook today. Omni continues to ruin this wonderful family place. Apparently, only hotel guest/ diners can go se the gingerbread competition on weekends this year. Our family has been doing Thanksgiving here for the past 24 years and now we can’t go this year because of their ridiculous rules and because we can’t secure a room. The parking or grounds are never so full that they can’t accommodate all. I believe they are attempting to create an illusion of how exclusive they now are. It’s such a shame.

Thank you for the opportunity to share our experience. My daughter, and I came to the Grove Park Inn to rest and relax. My daughter was recently in an accident with her three children, 8, 7, and 4 years old. The seven year old and my daughter were hurt the most. My grandson had two surgeries in the month of October. When we arrived we were given drink tickets which were not acceptable except at the Marketplace and in the middle cooler for sodas or water. I would suggest you no longer offer the drink tickets because it is a frustration to try to use them. And it is definitively a situation that should be resolved in a luxury hotel and spa, I would think the tickets would be available for use anywhere in the resort for what ever beverage an individual wants. Also, one ply toilet paper does not fit the quality for a resort which we thought was on the top 10 list of spas in the US. We received a phone call on Sunday morning stating, one of the massages would have to be rescheduled. The rescheduling of the massage totally disrupted our one day which was Sunday together. Needless to say, we were very disappointed. My daughter and I have not taken a trip together since 2005. I thought I should share this as our experience was not as expected.

We went here for my birthday because I wanted to experience the property and it was halfway between our trip from Florida to DC. I enjoyed the property, dining options and golf course but my girlfriend was tormented because of the old and musty room. It’s a beautiful property but its Vanderbilt wing is in desperate need of an upgrade- definitely need new carpeting in the rooms! She was miserable but I kept a smile on my face. Once they upgrade their carpeting, maybe I can see my gf for another visit? If you can look past the oldness of the rooms, you can have a great time here!

Our experience at the GPI was top-notch! Every employee we encountered was delightfully friendly and accommodating. Kei (Keisha?) as the hostess at Edison's was so sweet and helpful. The elevator operators were fun and full of information. The valets were all so attentive, helpful and friendly. We stopped one staff member (a lovely woman with longish gray hair, dressed in a uniform as perhaps a server) on her way out and asked where we could get plastic silverware and napkins, and she very kindly turned around from what I believe was the end of her shift and retrieved it for us. She never blinked an eye at the request and was so kind in fulfilling our request. A fantastic experience for us all around.