Aspen Meadows Resort

Came here for the first time as part of a large wedding. Were very excited for the upcoming stay, but now after leaving I am having a hard time understanding how this property is claiming a luxury 4 star experience. Our first interaction at the check in desk was with front desk manager Jess, who seemed very annoyed. We arrived a little early so we were not able to check in, we asked about recommendations what to do while our room is getting ready, she just pointed behind us at the restaurant. We asked are there any other amenities we can use? She just told us to go to lunch. After I asked specifically about pool, she pointed in a direction. I asked if there’s a map, she eventually sheepishly provided it. The room overall was good, would have loved more than 1 hook total for robes and towels. Where this place just FELL APART is the absolutely inability to host the wedding that was booked for 3 nights and 2 nights of events at the resort. The first day of breakfast the staff seemed extremely overwhelmed and not prepared to handle the crowd. There was one fantastic gentleman working who was RUNNING, everyone else was barely moving. I took us 10 min to even be acknowledged at the check in counter. Because of how utterly unprepared the resort seemed to be, we got a letter from GM Carrie Williams that no more à la carte breakfast or room service until wedding is over. So breakfast went from slow but good food, to holiday inn buffet with inedible potatoes, eggs, bacon and sausage, some fruit, zero veg. For a large wedding with a large portion of vegetarian guests …. When we came for the now buffet breakfast every staff that we saw gave us different instructions. Some told us to sit and wait for service, when we got no plates for 10 min I found different staff member and they told me no, I need to go get my own plate. We spoke with the restaurants manager who did state that he was getting a ton of negative feedback and they are trying to see what they can change for next day. Nothing was changed. He even offered to make it up to us, asked for our room number. Nothing happened. On day two their espresso maker also broke, so black coffee only. After breakfast we went to cafe to see if we can get a latte, and saw a waiter getting drinks for patrons upstairs. We inquired - oh we were told we can’t get any espresso drinks but seems like you are taking care of your guests ? He told us yes, because the wedding planers were at his table. I guess being a paying customer has tiers at this place. The pièce de résistance came with check out. We get invoice for the stay the night before check out. We go to check out the next morning and we were told that the amount balance is about $600 difference from prior invoice. So of course I asked - why? Well, I am told, they didn’t charge the last night on that invoice yet. So what was the point of printing it then ? I was told by the front desk manager that it was prepared for checkout, so I follow up with - how did they prepare ? The amounts are so off. At that point we just paid and I wanted to be out of there asap. I requested a call from GM before I left, the front desk manager then went to confirm my phone number (I have a VERY unique name) and they list something completely different. Eventually I go through my invoice and find odd charges and inconsistencies, when GM calls I go through it like by line. Many mistakes identified. The best one was when they charged AUTOMAKER gratuity on a breakfast without me ever receiving a receipt or being told that they are doing it: seems a little fraudulent? Even with all the mistakes, Carrie didn’t even make an effort to say one sorry for the overcharges. When I received updated invoice it was just a PDF, no hello, no sorry, nothing. But that is very consistent with the whole experience. Overall with exception of one person, the staff seem to be annoyed by guests presence and are very cold and distant and undertrained. It seems there are a lot of exchange students that were there, and they were doing their best but you could tell the training wasn’t there. But after speaking with GM it didn’t seem that visitor experience is really cared for. And customer service and culture comes from the top. And in discussion with other people in the wedding party, many had double charges for same meals, other false charges. Mine was not a one off issue it was a systematic failure for the 150+ guests that came for the wedding. I am really not sure how else to call this 3 night $2k stay anything except fraudulently disappointing. Hey - Aspen Meadows consider cleaning your pool once in a while, there were more leaves inside it than around actual trees on the ground.

We reserved and prepaid for a king junior suite. We were brought to a small room that looked nothing like the king junior suite shown on the wed site. We complained and we given an upgraded, 1 bedroom suite. The upgrade suite was nice but not what we reserved. The king junior suite has a much better bathroom set up (bath/shower, toilet in one room and large vanity in another room. The one bedroom suite has a shower, toilet, and small vanity all in one room. BTW this the second time we have stayed at the resort and the second time we did not get the suite we reserved and prepaid for.

We truly loved our stay at Aspen Meadows Resort! The rooms were wonderful, and the housekeeping staff was an absolute delight. The views throughout the property were beautiful, and breakfast was amazing every morning. The evening bar manager was fantastic as well, and we loved all the art throughout the resort. The attention to detail throughout the entire property is amazing. As a photographer and social media specialist, I especially appreciated the design, scenery, and overall relaxing, peaceful vibe. There are so many beautiful touches everywhere you look. A huge shoutout to Ashley McGee for being absolutely amazing too! She really added to our wonderful experience. Overall, such a beautiful and unique resort. We had an incredible stay and would absolutely come back!

amazing stay and space in aspen for a restorative and quiet space to sleep and walk around. really enjoyed the location/restaurant and room. Amazing bed and bathroom.

There are lot of great hotels in Aspen. I wanted something closer to outdoor activities and also to play tennis. A gateway from the gateway. The sunset on the patio is a must. Also shout out to the staff in particular Ned the driver who was always available and professional.