The Little Nell

We stayed here 8/9 for one night and had a lovely time. The property is beautiful and we loved our room. The transportation staff were super friendly and helpful. All was great until after we checked out and I realized I left my new phone charger plugged in next to the bed. I called and was told it was not found in the room or in lost and found. I hope whoever is now using my charger is enjoying it, as it was definitely left there.

I had the absolute pleasure of staying at The Little Nell in Aspen, and it was nothing short of exceptional. The service here is truly world-class, and special recognition goes to Greta and Josh from the Concierge Team. They were incredibly helpful, friendly, and knowledgeable—whether I needed recommendations, help with bookings, or just a quick chat, they were always there with a smile and genuine interest in making my stay unforgettable. My room was spacious and thoughtfully designed, with a cozy fireplace that made the evenings feel especially relaxing. The private balcony offered stunning views, and it was the perfect spot to enjoy a quiet moment with a cup of coffee or a glass of wine. Every detail in the room, from the linens to the lighting, reflected true luxury and comfort. The location couldn’t be better—right in the heart of Aspen with easy access to everything, including direct ski-in/ski-out access if you’re there in winter. It made exploring the town and surrounding nature effortless and enjoyable. I left feeling completely refreshed and well taken care of. I hope to return soon—this place is a gem!

My mom and I just spent 4 nights at The Little Nell and it exceeded our expectations! From our airport pick up to our airport drop off, everything was wonderful. The staff is so kind and friendly. They are willing to help with anything. The room was spacious and very comfortable. There’s ample closet and storage space and the bathroom (especially with the two sinks) is so nice. I found the beds to be very comfortable, as well. I loved the design of the hotel - it is very modern yet still feels warm. The coffee in the mornings is a nice touch, which I’ve found many hotels do not do anymore. I spent a few afternoons at the pool and it is so relaxing with beautiful views. Element 47 has a fantastic breakfast. I loved every minute of being there! Can’t wait to visit again.

We stayed at The Little Nell for a few nights at the end of ski season. As first-time visitors to Aspen, we chose the hotel for its ski-in-ski-out access and five-star reputation. Unfortunately, our experience fell far short of expectations. On the day we checked in, my husband and I (both Asian) stopped by Element 47, the hotel’s lobby restaurant/bar, for light drinks and snacks. When we approached the host stand, the Hispanic male host with facial hair told us he was prioritizing “house guests.” Confused, I asked if he meant hotel guests. He confirmed, and I clarified that we were indeed staying at The Little Nell. The fact that he assumed otherwise without asking made us feel uncomfortable and singled out. Given the hotel’s predominantly white clientele, it felt like an assumption rooted in how we looked. No guest should ever be made to feel out of place based on their appearance. Beyond that unfortunate encounter, the overall service lacked the warmth and attentiveness one would expect at this price point. Front desk staff were polite but cold. On the third day of our stay, the hotel conducted loud rooftop maintenance to remove ice, but failed to notify guests. My husband had injured himself snowboarding and needed to rest that afternoon, but the noise was unbearable. There was no advance warning - no written note, no verbal mention, nothing. Had we known, I would have found him a quieter place to recover. But still, at over $1,000 a night, you’d expect to comfortably enjoy your room at any hour. When we shared our feedback on the issues above with the manager on duty the day we checked out, his response was, “How do you want to be compensated?” That lack of accountability was disappointing and not at all in line with what we expected from a luxury resort. Overall, The Little Nell felt overrated and underwhelming. Staff training, especially around cultural awareness and guest care, needs serious improvement. Next time we visit Aspen, we’ll be staying at Hotel Jerome instead.

The Little Nell made us feel right at home! We had a relatively short visit— three nights— and we felt like we had two weeks filled with adventure and fun by the time we left! We took the sunset drive up to the top of the mountain with Kegan, hiked up in the Maroon Bells to Crater Lake, had an amazing wine cellar dinner arranged and hosted by sommeliers Rachael and Adam, and had the best day fishing on the river with our fabulous guides George and Brady. Megan was our host at the hotel and she took care of us with every tiny detail, always with a big smile on her face and so full of hospitality. We had amazing breakfast every day at the hotel— the best— and we hit the best restaurants in town for dinner! So much more to see and do we have to plan a return trip next year. Perfect time to go to Aspen. The leaves and weather were AMAZING. Even the bears put on a show on your way home from dinner— dumpster diving! All in all, phenomenal trip. Thanks Little Nell for taking care of us, arranging all our adventures and meals and experiences! The concierge team is so helpful in planning events, and the bellmen are BEYOND. They drive you anywhere and are full of information and so friendly too. I wish I could name them all! All housekeeping and room service staff too. SO pleasant, helpful, and friendly. Clearly they are happy to be part of the team at The Little Nell! We will be back!!