The Sky Residences at W Aspen

I had a beautiful time in this facility what a great costumer service i experienced from Victor a young men from Peru. A real gentleman helped me with every single request I had . I recommend this property specially if your well traveled and want an excellent service and a pleasant stay

This was hands down one of the worst experiences I’ve ever had at a Marriott property — and certainly the worst service I’ve ever received from a hotel. From the moment we arrived, it was one issue after another: • Airport shuttle experience: We walked up to the W Aspen shuttle at the airport and were allowed to load our luggage and board. After we were seated, the driver refused to leave and kept us waiting for nearly 20 minutes — without explanation — and would not let us off. During that time, another hotel shuttle pulled up, picked up guests, and departed while we were still sitting there. We finally had to remove our own luggage from the back and call an Uber. • Repeatedly ignored requests: We asked multiple times for extra amenities to be delivered to our room. They never arrived. • Lost ski boots: The hotel misplaced our ski boots. We ultimately had to search behind the counter ourselves to find them. • Transportation number that doesn’t work: We were given a phone number to call for rides around town. When we tried calling, no one ever answered. • No basic bathroom amenities: The room had virtually no bathroom essentials — no shower caps, no cotton pads, none of the standard basics I consistently receive at other Marriott properties. For a brand that markets itself as luxury and part of the Marriott family, this level of disorganization and lack of service is unacceptable. There was no sense of urgency, no follow-through, and no accountability. At every turn, we were left to solve problems ourselves. I rarely leave negative reviews, but this experience was beyond disappointing. I would not stay here again and cannot recommend this property.

My stay at W Aspen was nothing short of exceptional. The location alone is unbeatable—just one short block from the Aspen Mountain ski lift and perfectly situated in the heart of all the action. Whether you’re skiing, dining, or enjoying the nightlife, everything is truly at your doorstep. The rooms were clean, modern, and stylish—exactly what you expect from a W property. Sleek design, comfortable finishes, and an overall vibe that feels both upscale and effortlessly cool. What truly set this stay apart, however, was the service. The hospitality was absolutely outstanding. Ms. Tawnya, the house driver with W Wheels, and Langston, the manager, genuinely made the experience unforgettable. They were incredibly engaged, proactive, and went well above and beyond to ensure we had everything we needed. What impressed me most was their follow-up—thoughtful, personal, and completely unprompted. As a Titanium Elite who has stayed many nights across Marriott properties, I can confidently say the level of service at W Aspen was exceptional and absolutely worth every penny spent. This is hospitality done right—warm, attentive, and truly memorable. I can’t wait to return.

A Marriott Bonvoy member who booked through American Express Fine Hotel and Resorts received absolutely horrible service and accommodation. They were extremely displeased with their experience.

Having just stayed in 12 luxury hotels (Bel Air, Peninsula Beverly Hills, Four Seasons Palm beach, Faena Miami beach, Waldorf Astoria Park city, W Aspen, St. Regis San Francisco, Waldorf Astoria Vegas, etc) around the USA, I have a fresh feel to review these hotels with great comparisons. This hotel was our second choice as the St Regis was unavailable. The hotel is super modern and very new, so no wear and tear anywhere. The design is very W, nothing like Aspen. The staff was friendly, but not elegant, but this was not St Regis so makes sense. The location could not be better, 30 seconds by feet from the luxury shops. The ved was good, and the rooms were quite big. The breakfast was ok, nothing spectacular. The young lady at the hotel bar was very friendly and offered first class service. I could visit again, but if the price difference is not big, I would definitely test the St Regis first.