W Aspen

Although my husband called in advance, he was informed there wasn’t a shuttle. After 20 mins waiting for an uber/lyft to even take request a kind gentleman from the airport asked if we needed help and pointed us to the W shuttle. Well I’d already gotten tired of waiting due to a long flight and the heat, heard the taxi was first come first serve and i hopped in and waived down my hubby. I’m a problem solver in my day to day job so efficiency and moving forward is just what I do. Glad we took a taxi because we had the most amazing gentleman, full of knowledge and nuggets, and I’d be remiss if I didn’t like incurring a cost when we didn’t need to. However, Vidit to the rescue. He immediately empathized, took accountability (versus passing it off on someone else) and quickly gave us the service we’re used to receiving. And once the room was ready was able to provide my titanium husband a suite upgrade for our troubles - and on Food & Wine (which we knew absolutely nothing about) weekend. Vidit, thank you for restoring our faith in the Marriott Brand. The hotel is beautiful, our upgraded suite was lovely and felt like a home away from home and service all around from the bar to the welcome gift was top notch! Would definitely stay here again💚. The only things keeping this from a 5 was access to the inside 2nd floor bar outside breakfast times. Having to access the rooftop pool bar only was a bit inconvenient when it was overly full and limited seating and didn’t carry our cognac drink, but the other bar did have our cognac. Minor yet it’s our reason for rating a 4 versus 5. Otherwise, service was great, room was phenomenal and it was a lovely property.

After skiing I went to the heated pool on the roof of the W. A great way to unwind. My only complaint(s) are: The amount of chlorine in the pool is insane. Bathing suit stripped of color; skin stripped of moisture for 2 days; silver bracelets turned pewter. Same experience with the other people I was with. Unnecessary amount of chlorine in the pool. Would have been a 10.....

Our room was extemely small and the entry was directly into the bathroom. There was no table to sit at and barely enough room to walk around the room. We thought breakfast was included at our rate of $1400 per night and it was not, charged $38.00 pp in addition. It seems like a small fee, but generates al ot of ill will toward the guest experience. There was a resort fee per day added on at the end , per day.

I had a beautiful time in this facility what a great costumer service i experienced from Victor a young men from Peru. A real gentleman helped me with every single request I had . I recommend this property specially if your well traveled and want an excellent service and a pleasant stay

This was hands down one of the worst experiences I’ve ever had at a Marriott property — and certainly the worst service I’ve ever received from a hotel. From the moment we arrived, it was one issue after another: • Airport shuttle experience: We walked up to the W Aspen shuttle at the airport and were allowed to load our luggage and board. After we were seated, the driver refused to leave and kept us waiting for nearly 20 minutes — without explanation — and would not let us off. During that time, another hotel shuttle pulled up, picked up guests, and departed while we were still sitting there. We finally had to remove our own luggage from the back and call an Uber. • Repeatedly ignored requests: We asked multiple times for extra amenities to be delivered to our room. They never arrived. • Lost ski boots: The hotel misplaced our ski boots. We ultimately had to search behind the counter ourselves to find them. • Transportation number that doesn’t work: We were given a phone number to call for rides around town. When we tried calling, no one ever answered. • No basic bathroom amenities: The room had virtually no bathroom essentials — no shower caps, no cotton pads, none of the standard basics I consistently receive at other Marriott properties. For a brand that markets itself as luxury and part of the Marriott family, this level of disorganization and lack of service is unacceptable. There was no sense of urgency, no follow-through, and no accountability. At every turn, we were left to solve problems ourselves. I rarely leave negative reviews, but this experience was beyond disappointing. I would not stay here again and cannot recommend this property.