The Ritz-Carlton, Astana

Our stay was truly a celebration — expectations were high, yet reality exceeded every single one of them. From the very first moment, we felt genuine comfort, care, and a warm, welcoming atmosphere, making it a perfect destination for a family vacation. The level of cleanliness and the attention to detail were exceptional — a true reflection of luxury in every sense. Everything was immaculate, beautifully maintained, and thoughtfully designed. Our children were absolutely delighted and happy throughout the entire stay, which made our experience even more special. We would like to extend our sincere gratitude and special recognition to the wonderful team who made our holiday truly memorable: Daniyar, HSKP Manager; Yerzhan, Front Office team member; Arailym and Aigerim for the amazing gift cards; and Fariza. Your professionalism and kindness made all the difference.

Best hotel in Astana. Excellent service. This place never disappoints. My husband and I are also Connoisseur Club members and we love every part of it. The benefits are great and it always feels like home when we go at the Ritz. We love both restaurants, Mokki and Ozen as both offer different types of food and ambiance. We also truly enjoy all the numerous events and activities that are being offered. Lastly, I wish to mention one person in particular that we appreciate tremendously, Tokzhan! We were in touch with her before we moved to Astana (we are Canadian expats) and we have always been impressed with her professionalism. She is always available to help with whatever we need and is always a pleasure to deal with. Overall, the Ritz is the place to stay in Astana, offers great restaurants and if you live in Astana I recommend the Connoisseur Club. Ask for Tokzhan and I promise you will not be disappointed. Melissa

I don’t usually write reviews, but I genuinely felt this one was deserved. The waitress, Yerke, was one of those rare people who serve with sincerity — not just professionalism, but real kindness. She treated every guest with respect and carried a warm, genuine smile throughout. Her attention to detail and authentic care made the dining experience at the Ritz-Carlton feel truly special.

i had the privilege of staying at the RC Astana during my short visit to Astana and it was nothing short of excellent and luxurious! their Deluxe Room was spacious and modern with a super comfortable bed, as expected of RC, along with a well-equipped bathroom. the hotel’s location was very convenient, within walking distance to several places of interest such as Baiterek and Nurzhol Boulevard with its surrounding landmarks. i’d like to particularly compliment bellman Yer-Daulet for his warm service and engaging conversation. i was surprised that he remembered my name even after i had already checked-out!

We have lived and worked in many countries and had special stays in hotels around the world, but nothing matches our recent experience at the Ritz Carlton, Astana, which we booked as a birthday treat. From the communication with the ladies beforehand, who were so patient and helpful in all ways, to the last minutes, it was the most magical time. It is impossible to describe how thoughtful and generous all the staff are at this excellent hotel, which provides the highest calibre of accommodation and attends to every detail to ensure comfort, pleasure and luxury in all respects. Stunning views, spotless, spacious rooms, wonderful silence, advanced technology, the best of beds, linen, shower, facilities - just everything was superb. And the food! Mokki restaurant, with its exceptional chefs and sommelier, Ozen with absolutely fabulous cocktails, everything that was brought in addition in celebration - all absolutely amazing. All we can say is thank you - and just wish we could give a better accolade!