Carlton Hotel, The

Wish I could give this place less than 1 star. Booked this place in September for a stay this weekend and when I arrived there they tell me they don’t have reservations for me. When I show them my receipt with reservation number they proceed to tell me that they overbooked and don’t have rooms available due to renovations being conducted where my room was supposed to be. Once again, I booked this place in September and was never notified about a cancellation and was never refunded. They sent me to a holiday inn express like 2 miles away; thank God I paid for the rooms upfront front because it forced them to have Holiday Inn bill them directly. The couple ahead of us who they did the exact same thing to was told that since they elected to pay at the hotel that their card would just not be charged and they could just pay the holiday inn out of pocket instead; problem is when we all booked our rooms a month in advanced the price for 2 nights was about $400…the holiday inn express day of charges for 2 nights…about $700…I will never try to stay at this hotel ever again.

Worst hotel ever! Do not book. You will drive 5 hours just for them to tell you they’re overbook and your previous reservation is canceled. They will use the excuse of renovation. Do not Book! Older lady is very unprofessional. The hotel turned down a family who pre booked 3 rooms for the same excuse that the rooms were overbooked. Why not call in advanced

The bed and bathroom were amazing. The room was large and comfortable. There was a bottle of wine waiting with apener in our room.. We thought it was left for us complimentary only to be charged $43.50 for it on checkout. No one said a word to us about this charge at all. I saw it on my credit card bill when I got home. We will stay there again, but will bring our own wine.

I really loved the European charm of the hotel—it’s stylish and cozy. The front desk staff was friendly and welcoming, though I didn’t catch her name. Unfortunately, our stay took a turn late in the evening. Around 10:30 p.m., someone knocked—more like banged—on our door. We didn’t open it, unsure of who it was. Not long after, a staff member began loudly walking the halls, shouting, “Third floor guests, it was reported that someone was smoking marijuana. There will be a cleaning fee of $150.00!” As someone who already struggles with falling and staying asleep, this disturbance made it even harder to rest. I really wish they had handled the situation more discreetly, perhaps by calling the rooms individually instead of announcing it in such a disruptive way. It was a disappointing moment in an otherwise pleasant stay.

Wifi was out the entire stay. In the morning, the toilet stopped working. I called the front desk. Was told, no maintenance for two more days. When I asked what to use for a toilet, was told there was one in the lobby. When I left I asked the front desk person for a discount on my stay for no WIFI and no toilet in the morning. She not only said she couldn't help me, she was extremely rude. She gave me the manager's card. I called twice, and emailed once. NO response. This is a nice building but terrible service and rude staff.