Four Seasons Astir Palace Hotel Athens

Booked a 3 night stay at this hotel through Amex (Fine Hotels and Resorts). Spent 3,000 Euros a night for a sea-view bungalow with a private infinity pool. We have spent many nights at Four Seasons Hotels around the globe and even got married at one. This hotel is not even close to the standards of regular Four Seasons hotels and we are beyond disappointed. I spent a year planning this trip as a romantic celebration for 5 years of marriage. Going forward, I’m rethinking my blind faith that I have always had in the Four Seasons brand and I will be more selective in choosing hotels. When we arrived at check in, they asked me for my father’s name on the check-in paperwork. My Dad passed away tragically and when she asked me for his name my brain short circuited a little because it was the last thing that I had expected to be asked. I understand now that this is some weird custom in Greece but I had no idea. The check-in person was not kind or understanding in any way, and it was just a very uncomfortable start to our stay. We were hot, hungry and tired after a long day of travel. When we get to our room, we see that we have been ‘upgraded’ to a suite, but the suite does not have a private pool. The private pool was the whole point of coming to this hotel. I call back down to the front desk and tell them that this upgrade does not work for us because we booked a sea-view room with a private pool. They tell me they will call me back. We wait about 30 minutes, just sitting in this room we don’t want and call them back. The reception tells me they are working on finding a solution and will call us back. About an hour goes by and we are more hungry and more tired and they finally call us back to tell us that our room type is not available and we have to stay in this room tonight and the next day - at check in time - we will be able to switch rooms to the room be booked. Obviously this was very frustrating but they didn’t care about us and wouldn’t budge or do anything to fix the issue. We went to dinner. At dinner, the manager came to talk to us and basically said nothing. There was nothing they could do they did not have our room type available for us, but she was sorry! So that totally made us feel better. We asked for a cabana at the main pool the next day so that we would be able to still have some private space and we can try to enjoy our day while we wait for our room to be ready. They said that would be fine. The next day we show up to our cabana, and it was in a beautiful spot away from everyone and things were turning up. We set up our chairs under the umbrellas and settled in to hopefully a lovely day. After about 30 mins they came and said it was too windy and we couldn’t have the umbrellas up anymore and maybe around 12 the wind will die down and we can put them up again. Ok we went and sat on the uncomfortable small couch inside the cabana and waited. A little while later, I saw that umbrellas were up at the pool so I asked them if we could raise our umbrella again and they said no because it was still too windy at our cabana for the umbrellas to be up. At that point we just bailed back to our room instead of sitting on this uncomfortable crappy couch. We went back to our room and sat on our patio and waited. When they finally called us to take us to the new room, it was about 1:30PM and we got all our stuff and got moved to our new room. Finally we can settle in a relax! Our 'sea-view' of our new room was more of a 'tree-view' still not what we paid for or wanted, but we were tired of complaining. We immediately set up our chairs on our patio and were very excited to use our private pool! We jumped in and saw lots of bits of floating debris in it - it was probably a tissue or paper that was in bits but it looked really gross and there were chunks of white stuff floating everywhere in the pool. We got out and called down to housekeeping and asked for someone to come clean the pool. It took awhile for them to come and then another 90 minutes for them to clean most of the gross stuff out. Then they put the cleaning robot in and it had to run for about an hour. So this was how we spent our first day on our romantic vacation in paradise. The rest of our time at this hotel was plagued with service failures - juice missing from my breakfast room service, foam pillows requested and having to call twice to get them, room service delivered 20 minutes after the promised time and cold, pool bar running out of ice cream, service at the beach nonexistent and unpleasant, poor service and inedible food at the restaurants, etc. We had them do some laundry for us - 4 items - and we only got back 3 things and had to chase them for the 4th one. We walked in on housekeeping/turndown service literally at every possible service opportunity and had to awkwardly wait outside until they were finished - even though we had always been gone from our room for hours they were just getting to it every time. During our final dinner on our last day, I pressed the housekeeping button and we left for 3 hours and they were still in our room doing turndown when we got back. This simply doesn’t happen at other Four Seasons we have stayed at. Our 160 euro car service back to the airport came with an annoying driver that took multiple loud phone calls during the 30 minute drive. These complaints all add up to a very poor experience and a ruined vacation. I honestly can't believe this hotel carries the Four Seasons brand - not a single person was welcoming, nice or made our stay enjoyable in any way. There was no care and zero attention to detial. I do not recommend this hotel.

This hotel complex is a dream. Staff is friendly and very attentive. Beach staff fantastic. Mario’s made our stay by the sea fantastic. We love to stay in the bungalows because we are right by the beach.

Sorry,but no stars!..If you are not billionaire then don’t stay there!..They overcharge us for $1000 by some mistake!..Terrible management!..They don’t even contacted us for refund…Shame on Four seasons brand!..

A very disappointing experience at this hotel that has the audacity to charge 3500+ euro for a decent room and doesn’t provide service remotely close to the cost. First, the rooms are dirty and we spent plenty of time sending lists to housekeeping about items needed to be fixed. The bathtub wasn’t working, lights out, carpet with stains, bird droppings never cleaned on the terrace and so on. Not acceptable for a Four Seasons property. Next, breakfast is borderline comical. Berries that have mold on them, avocado that is days old, a buffet with choices you would expect at a Marriott. Do you really think this is acceptable? Finally, while the employees are extremely nice, they have no control of their own property. Aggressive guests are doing whatever they want and the workers have little ability to control them so it’s a bit of a free for all. While I will now be in Athens every summer for a yearly event, despite the great location I will certainly never be back. The GM is clearly not doing his job properly if the employees are unable to fix the problems in a 3500 euro room and leaves it to the guests to find for him. A disappointing and completely underwhelming experience. While I have probably been to worse Four Seasons in the world I cannot imagine there’s a worse one in Europe. Be smarter than I was and avoid at all costs, there has to be a better alternative and I now have 12 months to find it.

This was my favorite four seasons of the chain. Staying in this hotel since 2020 with great joy. Always in the villas, and always spending a fortune of course since it does not come cheap. Summer 2025 season, the whole thing is turning to lemons. Less and less amenities in the rooms, less and less service. Matsuhisa has become inedible, the quality has turned into food I would barely give my dog. Terrible considering that up until 2024 it was absolutely great. The taverna had their menu changed and the quality of the food there has gone down also. Moreover, they stopped serving breakfast at the taverna which is extremely annoying. The villas are really in need of additional furniture and upgrades at this point in time. Especially when I am being charged over 4,000 euros per night to rent these.