Grand Resort Lagonissi

Immaculate and beautiful grounds, excellent facilities, spotless and spacious rooms, out of this world views. The service was outstanding, from the people who immediately took care of our beach chairs and provided us with beach towels to waiters who took our orders and brought us delicious Greek salads and club sandwiches right on the beach Having dinner at the Ouzeri Aegean every year during our last night has been nothing less than magical. The food was exceptional, the service outstanding, the music sweet, and the night moon made it all perfect. This is our third year visiting the Grand Resort with family. Thank you, for allowing us to introduce Greece to our children in such a beautiful environment.

We Stayed 11 nights and paid around 12.000 euros. Beautiful hotel and beaches with amazing personal. Super place with amazing kind male manager. He is the best. However after spending 12k in a hotel I asked if we could check out 2pm and the amazing manager promised at 1pm however the front desk personal started to call us early at 8am to wake us up ( on the day of the check out) and also very angry male from reception ( not the manager) called and said you must be out at 1pm!!!! I said we need 15min, but he yelled no the bell boy will be there at 1pm!! Such a behavior is not a 5 start ever. The way you check out a client is as imposter as how you check them in!! That left a very bad taste. There should never be an issue to give a late check out until 2pm. -Also note we had issues to get water in the room unless I left a tip 10-20e daily ( which I did daily ) but a few days I had no cash and housekeepers punished us immediately leaving us without water. This is very bad behavior at 5 star hotel. Also do not complain about them if they start to ring a door bell at 8am to punish you (even you got a do not disturb sign at the door).

Initially, we had some issues with our private pool suite, but the staff at the resort worked hard, not just to resolve these issues, but the entire team went above and beyond to make sure that the rest of our stay was perfect. The main coordinator for our customer service was Despina, whom I'd like to mention by name because she was truly wonderful -extremely helpful and quick at managing everything we needed and made us feel like she truly cared about providing a relaxing and pleasant experience.

A stunning resort and impeccable grounds, but terrible service. Our beachfront “Residential” cabana is absolutely stunning. The resort is on a private peninsula and our cabana has beautiful furnishings and a gorgeous private infinity pool looking out a pristine private beach. Absolutely 100% on setting, ambience, and amenities. Unfortunately, our service experience has been terrible. Upon arrival, my husband booked an 8:30 a.m. tennis session with a pro. He got rackets at the front desk at 8am and was told the Pro would meet him at the court. He got to the court at 8:15 and waited until 9am and the tennis pro never showed up. We let the front desk know when we returned the rackets and they eventually followed up with us to let us know that the tennis session had been scheduled for 11:30pm. That is absolutely ridiculous…nobody wants to play tennis on vacation at 11:30 PM at night. We also had terrible service at breakfast. Our kids enjoyed the breakfast buffet, but all we wanted to order was tea & coffee. We waited and waited for a server and finally stood up and asked the server assigned to the deck…and were told “just a minute”. We continued to wait almost 20 minutes before another server finally appeared to order from. Next, we headed to the beach side pool at which we were told we had to pay €5 for pool towels. We have never stayed at a hotel or resort where one has pay for pool towels. Beautiful location, but abismal service. At this price point, excellent service is a must.

Great Villa. All comfort, gym included in the bedroom 🔝. Big toilet with comfy amenities robes & slippers. Great beds (pillows could be better). Attentive cleaning and services. Buggies always on demand. Very good food offer at breakfast and lunch with some good options for non-meat lovers. Beach right in front of the bedroom with a stunning view to the ocean and full of privacy. (Mine a bit rocky but just few steps aside and you could swim at your own pace). A sandy beach on the other side at a buggy distance. Just couldn’t walk because it was a terribly warm weather week. A romantic place that gives you “a wish I could come back soon” feeling.