NJV Athens Plaza

NJV Athens over promises & under delivers, which is well supported by their staff who say one thing & deliver the opposite, while not blinking they deny everything wrecking what should have been a momentous occasion. Perhaps the same may come there way one day.

We have been coming to the Hotel Plaza in Athens for well over 20 years; we wouldn't consider staying anywhere else—this is *the* hotel.

We stayed here for 4 nights. We has a deluxe Acropolis view room. The room was large enough to move around & sit with a cup of coffee. The location is perfect for touring. It is within walking distance of almost everything. Elevators were very tiny but we never waited long. The breakfast buffet is convenient but if you have time I would suggest eating at a coffee shop or bakery. We ate at the plaza cafe for a late dinner when we arrived. The food was good but the service was extremely slow. It is the perfect location if you plan to tour

For $500 a night, I expected much better service and a much nicer room. Unfortunately, the room looked more like a Holiday Inn express —possibly even older and more worn out and damaged. I was honestly shocked when we checked in. We specifically booked a 5-star hotel with good reviews, and after a 15-hour flight, I was really looking forward to taking a relaxing bath and having a nice shower. Instead, the bathroom felt old, dusty, and extremely unwelcoming. The hairdryer attached to the wall wasn’t working and had a lot of dust on it. I called the front desk to ask for another one, but the person who answered was dismissive and seemed to have an attitude. He told me that I needed to plug it in outside the bathroom. I explained that the hairdryer was attached to the wall and couldn’t be unplugged. Instead of trying to help, he raised his voice and insisted that it wasn’t possible. I then asked for housekeeping to come and check it. A woman came up, checked the hairdryer, and said she didn’t know why it wasn’t working. She asked me to wait while she looked for another solution. She eventually came back and told me there was another hairdryer in the room. I had already looked everywhere because I thought there might be a second one, but it was tucked away and hidden on the bottom shelf in the back of the closet. Unfortunately, when I tried to use it, I found burned hair still stuck to the dryer. For a hotel charging $500 a night and presenting itself as a 5-star property, this level of room condition, cleanliness, and service was extremely disappointing. After a long international flight, this was certainly not the experience I expected.

I have been staying here every summer for many years. The staff is exceptional. The location is extremely convenient, close to great shopping, restaurants metro and tram stations. However you can easily walk to most top destinations. The rooms are great, especially if you get a view of the Acropolis. Highly recommend.