Loews Atlanta Hotel

The customer service was top tier!

Came in town Thursday for the concert !! We had a great time !! Hotel was beautiful , clean and friendly staff. The valet person, Jaris ,was kind and professional . She was very knowledgeable about the area and told us about flying biscuit and ashland . Keep staff like this please !! can’t wait to come back

I came to Loews to hear a friend spin after a long work week. I approached the bar, which wasn't very busy at the time. The two bartenders on duty walked past me and talked amongst themselves after finally asking did I want a drink menu. A few minutes later, Chase came back and asked me for my order however, there was a tall man standing behind who I assume he knew the bartender and he took his order at the same time. I ordered two drinks, but only received one. According to Chase, the music was loud and he didn't hear me. His response was unprofessional. I appreciate experiences, unfortunately this one was lackluster and disappointing for my first time here. I tipped him anyway and paid $23 for subpar service. I expect attention to detail and this was not it! Great way to kick off my weekend. Sincerely, Extremely dissatisfied

I want to start by saying our experience at the Loews Atlanta Hotel was absolutely wonderful. The front desk employee, Guerra, was phenomenal. She was incredibly welcoming, with the most beautiful and pleasant accent and smile. She went above and beyond to make sure we had everything we needed, not only explaining the hotel amenities but also offering great recommendations for things to do outside the hotel. She even took the time to highlight the spa and dining options available on-site. I’d also like to highlight the Exhale Spa, which was an amazing experience. We were so happy to have such a great spa right within the hotel. Yasmin and Brock were both extremely helpful and made us feel comfortable from the moment we arrived. They also introduced us to the modern Pilates experience, which we decided to try. We attended the 8 AM class led by Morgan, and it was exactly what we needed for our getaway—refreshing, energizing, and enjoyable. Overall, our stay was a 10 out of 10 experience. We’re already planning our next visit to the Loews Atlanta Hotel. Thank you for such a memorable stay!

This hotel is so over-rated NCAA tournament is on and they don't have CBS in the bar They have it in the rooms but not the bar Check-in is supposed to be 4......I am paying for suite and early check in was ignored and now it's 4:30 Still no room still no way to watch game And they don't provide me any time-line ..so I would have went to a local pub if I knew it was going be so long