The Ritz-Carlton, Atlanta

The hotel was beautiful and the service was excellent. I had John as my valet and he took car of everything perfectly while allowing us to relax on our vacation.

The hotel was nice. The concierge checking in was great. Room service was top notch the best we have ever had. The issue was with the valet and the morning concierge. They gave us our slip to text for our car. We waited for 25 minutes thinking it was just busy…walked down there. They were all huddled up watching the Cowboys game on their phones. I asked, “Hey, did you get the text for the car?” And just got an oops. The next morning, we were leaving for the airport, texted for the car again…waited again…walked down there…and they are on their phones again…and no car. Also that morning, it was cold and I went to the gift shop to buy a pullover to wear. The night before I had bought something and used my phone to tap to pay. I asked if it was okay to do that again and she said “We do not do tap to pay so I’m just going to put this back.” I was like lol it’s still cold, I want to buy it, and I literally did this 8 hours ago. I said I would be happy to pay with my hard copy credit card. She just didn’t want to walk over to the kiosk where the gift shop stuff is sold. It just sucked to have someone literally not wanting to do the bare minimum. And I used my phone tap to pay when she checked us out.

We stayed at The Ritz in Atlanta for a business event and had a great experience overall. The room was modern, elegant, and very comfortable—well-appointed with all the right touches. Large windows let in plenty of light, though we were a bit disappointed that the curtains couldn’t be fully drawn back during the day, which limited the view somewhat. Service throughout our stay was excellent—friendly, attentive, and professional. One standout feature was the live jazz music at the bar on Friday evening, which created a fantastic, relaxed vibe to wind down after the day. A special mention goes to the gym—it’s one of the best I’ve seen in a hotel. It’s spacious and well-equipped with an abundance of cardio machines, weight machines, and free weights. There’s even a dedicated yoga studio within the fitness area, which was a pleasant surprise. As other reviews have noted, the area immediately surrounding the hotel isn’t particularly walkable and didn’t always feel safe. That said, this is more a reflection of the neighborhood than the hotel itself. Overall, a refined and comfortable stay with great amenities. Would gladly return.

I recently attended an event at this venue and had an absolutely wonderful time! From start to finish, everything ran so smoothly. The staff were incredibly kind and attentive, and the meal at the restaurant was to die for—easily one of the best dining experiences I’ve had in a long time. A huge shoutout to the valet team, who made the departure process seamless and stress-free. The way everything was organized—from the cashier’s system to the runners moving in perfect order—was impressive. I made sure to get the names of the amazing team members who made it all happen: Q, Mekhi, Maureen, Meshia, and Gerald. That was a power team if I’ve ever seen one! Thank you all for making my visit so enjoyable. I’ll definitely be back!

My partner and I stayed at the Ritz Atlanta to celebrate his birthday. The hotel is OK but nothing special. The area surrounding the hotel is filled with beggars and homeless people. It felt like a dangerous walk to dinner that evening. I checked out the next morning after paying the bill. Three days later I examined my credit card statement and was surprised to see almost $200 worth of charges by the Ritz for "incidentals." I called the Atlanta Ritz for an explanation but there was no answer; I suppose they were closed. I called the national number for customer service and was told I must pay the bill of $175.90. They refused to say what were the incidentals. We used absolutely nothing from the minibar. We did use the soap and mouthwash in the bath but they were not worth $175.90. I have heard that the Ritz Carlton has fallen on hard times. I do not think it appropriate to overbill its customers for their loses. We will certainly not return.