The Ritz-Carlton, Atlanta

I always enjoy wonderful service, valet care, room accommodations, cocktails, food and a welcoming helpful staff at the Ritz Carlton Atlanta. The hotel is beautiful. Rooms, beds and bathrooms are spotlessly clean. Linens are soft, clean and cozy. Air conditioning works very well to keep room cold just as we like it! Also love the tiny but well varied gift shop with Ritz branded items, snacks and drinks. The lobby bar is cozy with gorgeous contemporary decor and they serve one of the best Espresso Martinis that we’ve ever had. The rooms all updated to a contemporarily elegant yet warm and comfortable style. We love the complimentary super cushy and comfortable white bedroom slippers!!!! My only criticism is that the grout around the bathtub, down at floor level, needs to be refreshed with new white caulking and the trash can in the bay was chipped and a little beaten up. Will stay here again as I have in the past! Dear Ritz, People expect high standards at a Ritz so keep true to that please!

I recently stayed at The Ritz-Carlton, Atlanta to celebrate our anniversary, and overall, it was a memorable experience. The level of service from the staff was truly exquisite — they went above and beyond to make our stay feel special. The food was outstanding, and I especially want to highlight the cocktails at the AG restaurant. The Old Fashioned was one of the best I’ve ever had — perfectly crafted and a real highlight of the trip. However, a few aspects left me a little disappointed. For a property of this caliber, I was surprised by the absence of amenities like a pool, sauna, steam room, and spa, which I normally enjoy during luxury stays. Additionally, the $70 per day valet charge felt steep and added up quickly over a short stay. I would highly recommend The Ritz-Carlton, Atlanta for its food, cocktails, and exceptional service, but if you’re looking for a full resort-style experience with spa and leisure amenities, this may not fully meet those expectations.

I wouldn’t stay here again. I was there for work, but it’s definitely not what you’d expect from a Ritz. The hotel feels old in a bad way and poorly maintained. On top of that, the customer service is terrible. They mistakenly checked me out in the middle of my stay without notifying housekeeping, so when they entered my room, they threw away personal items like my sponge, toothbrush, and sandals, thinking I had left them behind. When I brought this up at the front desk and followed up by email, all I got was an apology....pffffffffff!!!! I’ll never come back. Don’t stay here—this is not the typical Ritz you’d find in other cities. It’s just an old, bad hotel

My tween and I enjoyed our stay! Beds were comfortable, room was super quiet, room service was delicious and fast. A downtown luxury hotel isn't our usual choice for a hotel, but we enjoyed every minute of it. (Also, the valet was fantastic - probably the best I've ever experienced at a hotel.)

Always loved the ritz carlton brand and have stayed many nights in various Ritzs around the world. . This was my first visit to the atlanta Ritz. Sad to report that it’s not like others! Arrived at 3:30 pm. Room was not ready. Waited 45 minutes. Rooms ok but not great. No turn down service. No one answered the phone at the concierge, front desk or on other pre dials. Had to try 6-7 times to reach a live person. This happened serval times. Breakfast was so slow that our group had to leave. We didn’t even get coffee after a 20 minute wait. When hotel staff did pick up the phone, they were very nice. Apologetic. Etc. Pretty clear that management is trying to save $$ by understaffing the hotel. By doing so, they aredestroying the service reputation of the Ritz Carlton branded hotels. Good news is that there is a Super efficient, charming lady working the bar food shift in the evenings. Tall and slim, if you see her, go to her tables. Shes a winner.