The Ritz-Carlton, Atlanta

I recently attended an event at this venue and had an absolutely wonderful time! From start to finish, everything ran so smoothly. The staff were incredibly kind and attentive, and the meal at the restaurant was to die for—easily one of the best dining experiences I’ve had in a long time. A huge shoutout to the valet team, who made the departure process seamless and stress-free. The way everything was organized—from the cashier’s system to the runners moving in perfect order—was impressive. I made sure to get the names of the amazing team members who made it all happen: Q, Mekhi, Maureen, Meshia, and Gerald. That was a power team if I’ve ever seen one! Thank you all for making my visit so enjoyable. I’ll definitely be back!

My partner and I stayed at the Ritz Atlanta to celebrate his birthday. The hotel is OK but nothing special. The area surrounding the hotel is filled with beggars and homeless people. It felt like a dangerous walk to dinner that evening. I checked out the next morning after paying the bill. Three days later I examined my credit card statement and was surprised to see almost $200 worth of charges by the Ritz for "incidentals." I called the Atlanta Ritz for an explanation but there was no answer; I suppose they were closed. I called the national number for customer service and was told I must pay the bill of $175.90. They refused to say what were the incidentals. We used absolutely nothing from the minibar. We did use the soap and mouthwash in the bath but they were not worth $175.90. I have heard that the Ritz Carlton has fallen on hard times. I do not think it appropriate to overbill its customers for their loses. We will certainly not return.

I attended an event this past Saturday at this hotel, and when I say the visit was a 10/10—I truly mean it! The hotel is absolutely beautiful, and the staff were just as impressive. From the doorman to the valet team, everyone was warm and professional. I especially want to shout out the lady valet with the braids—she greeted me and opened my door with the most welcoming smile I received all day. That small moment made a big impact. I’ll definitely be returning very soon!

Haven’t written a ton of hotel reviews in my life - but feel compelled to shout out my guy Ryan for classic Ritz style service. Saw I was poking around in the lobby pantry and asked me what I was looking for. Told him fresh fruit..asked for my room number and said he’d handle it. Minutes later he’s up with a banana, apple, and a large fresh fruit cup… all the fuel i needed before my long run through ATL. A world away from what i have experienced in similarly priced hotels downtown. I’m now 100% staying at this property when I’m in Atlanta for work, no question

A Truly Exceptional Stay at The Ritz-Carlton – Thanks to Ron! From the moment we arrived at The Ritz-Carlton, we knew we were in for something special—but what truly elevated our experience was the outstanding service. If you’re considering a stay, don’t hesitate. And if you’re lucky enough to meet Ron, know that you’re in the best hands possible. We’ll absolutely be returning—thank you for an incredible experience!