The Ritz-Carlton, Atlanta

I arrived at the Ritz Carlton Atlanta Sunday February 15th, extremely excited to celebrate my birthday. I called prior to my stay to arrange to have a surprise waiting for me. Kory greeted me and poured me a glass of Champagne to kick of the celebration while I waited for me room. After my room was finally ready, I walked into the awful smell of mildew and went right back downstairs, and Kory immediately put me in another room, Thanks Kory :-) I then went downstairs to mix and mingle I met the GM Mr. E Schinnerl and he stated that he would take care of me because I was celebrating my birthday. There was a mixup of some sort and I had to call at least 8 times to the front desk about the amenity that I prearranged. Hotel Security came to my room and demanded that I give them truffles that I was never delivered to my room, then I was told a manager would come to my room but a front desk associate named Eroll came to my room, and apologized and offered me 10,000 points in which I never received. I had to stay up over an hour and a half waiting for the prearranged amenity, and I had an early flight the next morning. The next morning one of the Front Desk Managers, Matthew Bass completed disrespected and embarrassed me stating bc I had a discounted rate it was a privilege to stay at this awful hotel, no empathy, no hospitality just downright rude and disrespectful. I was still a guest no matter what my rate was, now I will let everyone know never ever to stay at the Ritz Carlton in Atlanta It's The Absolute Worst Ritz Carlton!!!

My husband and I booked Valentine’s weekend at The Ritz-Carlton Atlanta, and I must say, it was an amazing experience filled with a touch of luxury and thoughtful service. Upon arrival, the valet persons were very welcoming. However when entering the lobby area, it was very packed with people. In fact, there was a cheerleading competition happening, which meant we were unable to experience lounge due to it being at full capacity. Additionally, Andre at the front desk assisted us, and Sebastian, the manager, accommodating us with our nightly upgrade for the following day. The selected upgraded room offered a spacious layout and a semi-partial city view. I say partial” because a nearby building slightly blocked the full skyline experience, although the hotel room itself was absolutely beautiful. Moreover, the room was spotless, and the bathroom was extremely clean. Barbara from housekeeping was super kind and personable. She really made it worth while checking in on us as we entered our upgraded room, which added such a warm, personal touch. Overall, this hotel stay provided a modernized, polished experience with a subtle touch of luxury. I would definitely return again for the ambiance.

Lovely hotel in a great location. Staff are accommodating and food very good. Nice pubs around the hotel. Breakfast a little slow in coming

Here for a Cheer competition. Rooms are small and just o.k. Staff was very friendly when we checked in. Our room was available even though we were several hours early. The biggest problem was the food service. They were criminally understaffed and kitchen could not keep up. We ate at the Atlanta Grill 3 times and each time it was a disorganized mess from the moment we requested a table until we got the bill. The downstairs lobby bar does not open until 2:30 pm, even on the weekend, so there is no casual option. 25 minute wait for a table. Told that the kitchen was on a 15 minute hold for orders. Could not even get a drink at the bar during the wait because for some reason the 15 minute hold applied to drinks other than water as well. Sat down and they gave us someone else’s bill instead of menus. Constant string of mistakes after that. Would only serve us brunch menu at 2:10 pm in the afternoon. This hotel is so far from a Ritz-Carlton it should not be allowed to advertise the name.

Short family stay here for a game. Usually we stay at another local Marriott Brand but decided to give this a try. Not much better than any others in the area as far as "luxury". Rooms are pretty average. The staff was very pleasant and helpful though.