The Ritz-Carlton, Atlanta

The room was nice, but..... Hotel lobby too crowded. At check in, room was not ready. On top of that they didn't notify me when it was. Drinks too expensive in lobby area and of no value. No ice on the floors Valet drop off not adequate. Coffee in room was beyond awful. Shower door in the wrong side. Ancillary charges ripping you off. Internet was not accessible even with a membership. Not worth the money. No personalized service.

Room smelled of bleach when we first walked in. Went to dinner at the steak restaurant wasted $300+ dollars on dinner we could have had way better at Texas Roadhouse for a fraction of the price. Would have e tasted so much better too. Terrible! I don’t mind paying for good food, but the filet mignon was bad and over cooked. Not what I requested.

Service was excellent. Rooms good be a little more updated and larger.

I arrived at the Ritz Carlton Atlanta Sunday February 15th, extremely excited to celebrate my birthday. I called prior to my stay to arrange to have a surprise waiting for me. Kory greeted me and poured me a glass of Champagne to kick of the celebration while I waited for me room. After my room was finally ready, I walked into the awful smell of mildew and went right back downstairs, and Kory immediately put me in another room, Thanks Kory :-) I then went downstairs to mix and mingle I met the GM Mr. E Schinnerl and he stated that he would take care of me because I was celebrating my birthday. There was a mixup of some sort and I had to call at least 8 times to the front desk about the amenity that I prearranged. Hotel Security came to my room and demanded that I give them truffles that I was never delivered to my room, then I was told a manager would come to my room but a front desk associate named Eroll came to my room, and apologized and offered me 10,000 points in which I never received. I had to stay up over an hour and a half waiting for the prearranged amenity, and I had an early flight the next morning. The next morning one of the Front Desk Managers, Matthew Bass completed disrespected and embarrassed me stating bc I had a discounted rate it was a privilege to stay at this awful hotel, no empathy, no hospitality just downright rude and disrespectful. I was still a guest no matter what my rate was, now I will let everyone know never ever to stay at the Ritz Carlton in Atlanta It's The Absolute Worst Ritz Carlton!!!

My husband and I booked Valentine’s weekend at The Ritz-Carlton Atlanta, and I must say, it was an amazing experience filled with a touch of luxury and thoughtful service. Upon arrival, the valet persons were very welcoming. However when entering the lobby area, it was very packed with people. In fact, there was a cheerleading competition happening, which meant we were unable to experience lounge due to it being at full capacity. Additionally, Andre at the front desk assisted us, and Sebastian, the manager, accommodating us with our nightly upgrade for the following day. The selected upgraded room offered a spacious layout and a semi-partial city view. I say partial” because a nearby building slightly blocked the full skyline experience, although the hotel room itself was absolutely beautiful. Moreover, the room was spotless, and the bathroom was extremely clean. Barbara from housekeeping was super kind and personable. She really made it worth while checking in on us as we entered our upgraded room, which added such a warm, personal touch. Overall, this hotel stay provided a modernized, polished experience with a subtle touch of luxury. I would definitely return again for the ambiance.