The Ritz-Carlton, Atlanta

My partner and I stayed at the Ritz Atlanta to celebrate his birthday. The hotel is OK but nothing special. The area surrounding the hotel is filled with beggars and homeless people. It felt like a dangerous walk to dinner that evening. I checked out the next morning after paying the bill. Three days later I examined my credit card statement and was surprised to see almost $200 worth of charges by the Ritz for "incidentals." I called the Atlanta Ritz for an explanation but there was no answer; I suppose they were closed. I called the national number for customer service and was told I must pay the bill of $175.90. They refused to say what were the incidentals. We used absolutely nothing from the minibar. We did use the soap and mouthwash in the bath but they were not worth $175.90. I have heard that the Ritz Carlton has fallen on hard times. I do not think it appropriate to overbill its customers for their loses. We will certainly not return.

I attended an event this past Saturday at this hotel, and when I say the visit was a 10/10—I truly mean it! The hotel is absolutely beautiful, and the staff were just as impressive. From the doorman to the valet team, everyone was warm and professional. I especially want to shout out the lady valet with the braids—she greeted me and opened my door with the most welcoming smile I received all day. That small moment made a big impact. I’ll definitely be returning very soon!

Haven’t written a ton of hotel reviews in my life - but feel compelled to shout out my guy Ryan for classic Ritz style service. Saw I was poking around in the lobby pantry and asked me what I was looking for. Told him fresh fruit..asked for my room number and said he’d handle it. Minutes later he’s up with a banana, apple, and a large fresh fruit cup… all the fuel i needed before my long run through ATL. A world away from what i have experienced in similarly priced hotels downtown. I’m now 100% staying at this property when I’m in Atlanta for work, no question

A Truly Exceptional Stay at The Ritz-Carlton – Thanks to Ron! From the moment we arrived at The Ritz-Carlton, we knew we were in for something special—but what truly elevated our experience was the outstanding service. If you’re considering a stay, don’t hesitate. And if you’re lucky enough to meet Ron, know that you’re in the best hands possible. We’ll absolutely be returning—thank you for an incredible experience!

I visited the hotel for Beyoncé concert and “””WOW””” Ron and his team blew my mind.!!! By far the best service and conversation I have had since I have been in ATL. Ron has an amazing team. With his leadership, he can go above and beyond.