The Ritz-Carlton, Atlanta

I was in a genuine bind because I did not have the physical card with me and asked the hotel for a reasonable way to resolve it. The person who identified themselves as the operations manager refused to exercise any discretion and said they could be personally held responsible if a chargeback occurred. Rigid, unhelpful, and far below the level of judgment and service I would have expected in days past.

Such a collection of minor inconveniences. The valet was great. Checkin was fine. The elevators went down while we were there and we ended up walking to the 14th floor. The hotel charged my debit card an incidental each day we were there, exceeding $1400 for incendentials which were only holds-- we only had a comped breakfast and then valet each day. All of the exterior doors were locked and closed from the outside except through the valet entrance. Having to walk outside and around the block to simply get back from a restaurant connected though an atrium to the hotel is absurd. Like someone else mentioned-- the eggs weren't good, even if comped via credit card. We checked out a day early and left.

⭐️ 1/5 — Extremely disappointing experience at The Ritz-Carlton Atlanta I am extremely disappointed with our stay at The Ritz-Carlton Atlanta. For a hotel of this category and reputation, the level of service has been unacceptable. Our room was not serviced, something I would never expect at a Ritz-Carlton. More importantly, I had purchased and arranged a birthday cake as a surprise for my partner, and despite coordinating it with the hotel, it was not delivered at the agreed time, completely ruining the surprise. After calling to complain about the room not being serviced, I later tried repeatedly to reach someone simply to have coffee brought to our room, and my calls were not being answered. When you choose a Ritz-Carlton, you are paying a premium precisely because you expect exceptional attention to detail and service. Unfortunately, our experience has been the complete opposite. This stay was meant to be a special birthday celebration, which makes the experience even more disappointing. For the price and the Ritz-Carlton name, this level of service is simply unacceptable.

Attended for a tradeshow and had a fantastic experience staying here. The rooms were clean and comfortable, and the hotel atmosphere was elevated yet comfortable. The customer service was phenomenal, with a special mention to Mr. Wallace, Jermain, and Ms. Pam who made the trip an absolute pleasure. If you're looking for a great place stay in the heart of Atlanta, do yourself a favor and choose the Ritz an overall great experience.

Always the absolute best service. Rooms are a little small but always well appointed. Restaurant was very good and the staff is always perfect.