The Ritz-Carlton, Atlanta

We arrived on the 27th around eight thirty and found one person at the front counter who booked her room through a third party and found out that she paid too much. She was trying to negotiate a new price the counter man. This went on for ten minutes until someone else came from the back room to help out at the counter. By then there was a lobby full of people and kids running around making all kind of noise. We finally checked in. Our luggage was still at the airport because it arrived way before us. We had to go back to the airport about two hours after we checked in and when we came back to the hotel there was no one to assist us with our luggage. So we loaded our five suitcases on the luggage hauler my wife held the door for me and we went into the lobby to find three employees standing at the counter talking. Not one of them asked to help us we told them we were leaving the suitcase hauler outside our room and they just looked and OK. In the morning we called down for someone to come get our luggage and no one showed up. So the suitcase hauler was still sitting outside our room so we used it to haul our stuff back down only to find again no one to help in the lobby. We loaded our luggage into our Uber and left. We would never stay there ever again.

We stayed at the Ritz-Carlton Atlanta as a family and booked two rooms. Unfortunately, the stay felt quite ordinary compared to other Ritz-Carlton properties we’ve experienced. The rooms were fine but lacked the level of luxury and attention to detail we usually expect from this brand. Despite requesting rooms together, they were not located near each other. As Titanium Elite members, we were also disappointed that no upgrades were available. A very minor detail, but worth mentioning: complimentary coffee was available in the morning, but no tea. Small touches like this typically help elevate the Ritz experience, and they were missing here. The location is definitely a strong point — very convenient and central. Overall, this stay was underwhelming compared to other Ritz-Carlton hotels we’ve stayed at. 3 out of 5 stars.

Location and Hotel both are great. Just a walking distance away from Marta or even most of the attractions in Atlanta. Service was great, rooms were super clean and comfy. Only part I had little struggle with was food. Being vegetarian (no egg, no mushroom) there were a very limited option to choose from. Literally in breakfast only thing that matched was a Avocado Toast and for dinner it was soup. May be having a bit more Veg options will be great. Overall experience was great, and staff was very humble and helpful.

Ritz Carlton is meant to be a luxury brand within the Marriott stable. I arrived at the Atlanta location with high expectations. Unfortunately, what I experienced over four nights fell well short of the luxury and service standards associated with the brand. From the outset, the hotel felt severely understaffed. Despite a multi-night stay, not a single staff member addressed me by name, something that should be a hallmark of personalized service at this level. Housekeeping only managed to reach my room late in the day, around 4 PM, making it difficult to plan around any in-room downtime. The food and beverage experience was, frankly, one of the greatest disappointments. Breakfast service was disorganized and inattentive, with an offering that lacked variety, quality, and care. I’d strongly caution anyone thinking of dining here in the morning, especially if you’re pressed for time or expecting something more refined than a mid-tier chain hotel buffet. (See attached photos for reference.) What’s more concerning is the overall lack of energy and engagement from the team. Across nearly every interaction, it felt as though the staff were disinterested or demotivated. There’s little evidence of a strong service culture here, which is deeply surprising for a Ritz-Carlton property. No warm welcomes, no memorable service moments, and certainly no “wow” factor. The hotel is in poor condition, to some degree I can look past the shortfalls IF the culture was more hospitable. The downtown location may be convenient for some, but it’s hard to find any redeeming qualities that would make me return. As a frequent guest of Marriott's I genuinely believe this may be the weakest property in the Ritz-Carlton portfolio.

Amazing hotel at central of downtown with friendly staff , clean and hygiene rooms . Very good breakfast and bar to enjoy evening with.