The Ritz-Carlton, Atlanta

This is literally the worst Ritz Carlton we have ever stayed in. Poor service and poor staff. The room was nice. The guy at check in was so rude. I told him it was my birthday and he didn't even say Happy Birthday. The nicest person we met was a bartender named Crystal. Other then that never again for the money we paid.

I visited in June 2025 for a combination family and business trip. I’m a Bonvoy titanium elite member, and they upgraded me to a slightly larger room. I don’t think there are any other perks while staying at a Ritz Carlton with Bonvoy. While the staff was generally nice and the rooms were lovely, I feel like that’s where the luxury ended. During my stay, there was no hot water during several showers. A maintenance staff person came to my room, several times to repair the water and fix a leaky toilet. The area around this hotel is pretty seedy. I wouldn’t feel comfortable walking at night in this area. I picked this location because of the proximity to my office and entertainment for kids, but I wish it had been a bit closer to the aquarium and world of Coca-Cola since I didn’t feel super safe walking with my kids. Since we didn’t feel comfortable walking around at night, we ended up just doing Uber eats which was not so exciting for a vacation. Also parking is $70 a night which is insane. It’s not like it’s New York City, but perhaps they know that no hotel visitors will want to park elsewhere due to security concerns. Overall, I regret staying at this hotel and would never stay here again. I’m actually surprised it’s still open.

I always enjoy wonderful service, valet care, room accommodations, cocktails, food and a welcoming helpful staff at the Ritz Carlton Atlanta. The hotel is beautiful. Rooms, beds and bathrooms are spotlessly clean. Linens are soft, clean and cozy. Air conditioning works very well to keep room cold just as we like it! Also love the tiny but well varied gift shop with Ritz branded items, snacks and drinks. The lobby bar is cozy with gorgeous contemporary decor and they serve one of the best Espresso Martinis that we’ve ever had. The rooms all updated to a contemporarily elegant yet warm and comfortable style. We love the complimentary super cushy and comfortable white bedroom slippers!!!! My only criticism is that the grout around the bathtub, down at floor level, needs to be refreshed with new white caulking and the trash can in the bay was chipped and a little beaten up. Will stay here again as I have in the past! Dear Ritz, People expect high standards at a Ritz so keep true to that please!

I recently stayed at The Ritz-Carlton, Atlanta to celebrate our anniversary, and overall, it was a memorable experience. The level of service from the staff was truly exquisite — they went above and beyond to make our stay feel special. The food was outstanding, and I especially want to highlight the cocktails at the AG restaurant. The Old Fashioned was one of the best I’ve ever had — perfectly crafted and a real highlight of the trip. However, a few aspects left me a little disappointed. For a property of this caliber, I was surprised by the absence of amenities like a pool, sauna, steam room, and spa, which I normally enjoy during luxury stays. Additionally, the $70 per day valet charge felt steep and added up quickly over a short stay. I would highly recommend The Ritz-Carlton, Atlanta for its food, cocktails, and exceptional service, but if you’re looking for a full resort-style experience with spa and leisure amenities, this may not fully meet those expectations.

I wouldn’t stay here again. I was there for work, but it’s definitely not what you’d expect from a Ritz. The hotel feels old in a bad way and poorly maintained. On top of that, the customer service is terrible. They mistakenly checked me out in the middle of my stay without notifying housekeeping, so when they entered my room, they threw away personal items like my sponge, toothbrush, and sandals, thinking I had left them behind. When I brought this up at the front desk and followed up by email, all I got was an apology....pffffffffff!!!! I’ll never come back. Don’t stay here—this is not the typical Ritz you’d find in other cities. It’s just an old, bad hotel