The St. Regis Atlanta

We came to Atlanta for a little Anniversary trip. We are platinum Marriott members and have stayed at nice Marriott properties all over the world. The St. Regis in Buckhead is one of our favorites. We usually come here a couple times a year because of the great service and we love the location. This time, we had a few hiccups with the service. When we checked in, my wife ordered some coffee to be brought up but after an hour and still no coffee, she cancelled it because we were getting ready to leave. As we left, we asked to have extra pillows brought to our room, but when we returned, there were no pillows so we had to call down again to request the pillows. Finally, we ordered room service for dinner and after waiting over an hour, we called to check on the food and was told they delivered the food to the wrong room and had to make it again. We have always enjoyed staying here at the St. Regis and have always had excellent service. Hopefully this was an aberration and not a sign of declining service. They did comp the room service and gave us a hotel credit for our trouble without us having to ask which was nice. Will definitely be back

My wife booked this hotel so she could take me to a nearby restaurant for my birthday. We've stayed at this St. Regis at least once before this visit. Rooms at this property start at north of $800. Prior to our arrival we received an email from the Director of Guest Services inviting us to email back with anything that would make our stay more enjoyable. We emailed back, let him know that we were staying at the hotel for my birthday, and requested the following: 1. Use of the house car (if there was one) to and from the restaurant. There was no response from the hotel. At check in the front desk clerks were clueless about it but the valets (who I believe are contracted and not hotel employees) were able to help us arrange for the house car. 2. An early check in, so we could do a little Christmas shopping before our dinner reservation. There was no response from the hotel. We renewed this request at 2:00 pm when we arrived and were told that our room was not ready. When we asked for an estimated time it would be ready, the front desk clerk said "I can't tell you that because it would create an expectation that might not be realistic." Our room was ready sometime shortly after 4:00 which is the posted check in time. 3. Based on our Marriott loyalty status, a room upgrade. There was no response from the hotel. We renewed our request at check-in, ultimately received no upgrade when we were finally given a room, but still were never told that we could or could not receive one. The impression I came away with was that Marriott loyalty membership was, if anything, an aggravation to the front desk staff. It certainly did not seem to be a positive. 4. We travel with a service animal, a dog, and I had put this in the notes when the reservation was made. I again mentioned that we would be traveling with the service animal. 5. Because I mentioned my birthday, this apparently triggered a request from the Guest Services Coordinator (which I don't think I was supposed to see) to his "team" to provide us with the following amenities: birthday card, birthday cake, a bottle of prosecco or sparkling water (depending on whether we paid more than $800 for the room) and a "dog amenity." NONE of that ever happened. Epic fail on the part of the "team." Although we did not encounter any specific problems, the hotel property is 15 years old and is starting to show signs of wear and tear as well as being a little dated. During our over two hour wait for our room, we had lunch in the hotel bar and also had breakfast in the breakfast restaurant area the next morning. The food while very pricey is nothing special. The charge for breakfast with tip (and before Marriott breakfast voucher) was over $80. Breakfast at a Fairfield or Courtyard is as good or better. Although other guests, including people we know, have complained about excessive or loud noise during their stay, we didn't experience any of that. Our part of the hotel was quiet and peaceful in that regard. The hotel is conveniently located near restaurants and shopping, but there are a number of upscale hotels, some of them Marriott properties, in the same area that are much more reasonably priced. Overall, we had a pleasant stay at this hotel but were extremely disappointed in the lack of responsiveness and follow through from the hotel staff. There are much better run hotels than the St. Regis with comparable amenities at a significantly better price point in the Buckhead area. The St. Regis is in actuality just a Fairfield Inn with a doorman.

Moved from 4 Seasons ( needs complete refurb) St. Regis thankfully accommodated an early check in. The Room WOW ! everything was clean and smelled amazing! Staff is exceptional - lux car to Lennox ( thanks Usuf) . Every door opened , question answered and Buckhead is so pretty -having an event at St Regis would be a Dream ! Will return!

Traveling through Atlanta and spent a wonderful relaxing evening at this luxurious hotel. Impeccable and beautifully appointed…this is a great respite. Be sure to arrive in time for the nightly champagne sabering ceremony. After a brief explosion and history of sabering the bottle is quite impressively uncorked with a saber. Everyone then shares in a toast. The ceremony lasts about 15 minutes and is fun.

This is a prototypical St Regis. Full of luxury and style. It’s clean and luxurious. Stately bathrooms and guest room. It’s a phenomenal hotel. Don’t go to the other “5 Star” hotels. I just left the gross Whitley to come here.