The St. Regis Atlanta

I have stayed at countless St. Regis and Ritz hotels, and the one thing that is consistent is that the furnishings, lobby appeal and “first class” initial appearance are superficial. The actual service, care of the facility, care of the patrons, and preparation for your stay is no different between the economy Marriott properties and these. I seem to actually have better luck with my room and stay at the less expensive hotels. My recent stay at the Ritz in Bal Harbor and my stay at this St. Regis solidifies that. This is an expensive hotel - the cheapest room is close to $800 a night including tax, and that was with a discount through my corporate travel site. Otherwise I would have had to pay over $1k. Back before Ritz and St. Regis were sold to Marriott, every hotel employee, regardless of their role, had the authority to spend $1000 on the spot to manage a guest problem. No more, and the hotel staff are not trained in conflict resolution anymore also. Last night exemplified that. We pre-paid for this room, which was mistake #1, as I think you lose control. I won’t do that again. However, I traveled all day since 4:40 am, checked in at 7:30 pm at the hotel. I just wanted to get in bed, watch some TV and get some rest. What is apparent with the Marriott management is that they don’t check rooms for preparedness. That’s happened over and over again. Once I got into this room, TV wasn’t working. Called for maintenance, they were busy as there was only one on staff at this hr. I finally figured out that the cable was disconnected and tied up behind the TV. If someone had checked to make sure the room was ready, that wouldn’t have happened. But the big problem starts with the AC not working, in August in Atlanta. No air blowing out. Called maintenance, again. it would be 15 mins they said. 15 mins goes by, and being exhausted and not patient at this point, I go to the lobby and ask for another room. They don’t want to give it to me. “Please wait on maintenance”. I go back up and wait. 8:30 now, I’m tired, and no AC. I call back down and tell them I want another room. Wait on maintenance, give us 3 mins and we will call you back. 20 mins goes by, no maintenance and no call. I go back down to the lobby and tell them I want another room. “Can you please wait on maintenance, they are almost there”. No I say, this hotel is not full, please give me another room so I can go to bed. Believe it or not, they still didn’t want to give me another room. “Maintenance can fix it”. I told them that the room wont cool off in time for me to got o sleep, and I need another room. It wasn’t until I was loud and firm that they (front desk and manager) played around on the computer to find another room. Same floor, but the reason they didn’t want to give it to me was because it was a mini suite. Horrible conflict resolution. I couldn’t care less about the suite I just wanted a room cool enough to sleep in. The next room was cool, and I had the manager check it with me before moving to it. After moving to it found 1) sinks don’t drain, so after you brush your teeth the water is sitting there. And won’t drain. 2) Light above sink was out. 3) No extra pillows / blankets int he room 4) extra sink doesn’t drain either. What an absolute waste of money, time, and has frustrated me to the point that I will never recommend this hotel. It’s very pretty, lobby and bar are well appointed, but the ‘devil in the details” kills it. The very simple things that could have made this a positive memory were not present. Conflict resolution was terrible. If I have been moved right away to another room, rather than waiting for 2 hrs to get settled, I would have gotten past it. To the Manager should you read this - inspect the rooms and complete the checklist from a maintenance perspective before allowing guests to check in. You have until 4:00 check in time to do that. Perform preventive maintenance on your AC. Train your staff to resolve conflict beyond smiling and apologizing. And provide me with something to win me back.

This was, without question, the most disappointing experience I’ve ever had at a St. Regis property. The hotel is outdated and fails to meet the standards typically associated with the St. Regis brand. The most egregious issue: I was involuntarily checked out of my room while my belongings were still inside — including critical prescription medications. Without my knowledge or consent, the hotel cleared the room and then refused to grant me access to retrieve my items. Despite multiple attempts to resolve the situation with both hotel management and the Marriott Ambassador Service, no one took accountability or offered a resolution. Because of the hotel’s negligence and complete lack of responsibility, I was forced to make an emergency urgent care visit to obtain a replacement prescription — an incredibly stressful and unnecessary ordeal. The staff not only failed to rectify the situation, but also showed an alarming disregard for guest safety and wellbeing. It’s clear this property does not uphold the service or integrity expected of the St. Regis name. While I generally enjoy St. Regis hotels, this location is an embarrassment to the brand. There are far better and more reliable options nearby. Do yourself a favor and stay elsewhere.

The St. Regis Atlanta is the city’s undisputed luxury leader—elegant, expansive, and attended by butlers who press your clothes and bring you coffee like it’s a privilege (because it is). Even standard rooms are large, well-appointed, and come with a bathroom that feels like a spa ad. Bonvoy elites will appreciate being treated like actual elites: you can take your breakfast wherever you like—in the restaurant or your robe. Butlers provide coffee or tea on the house, but beware: iced drinks aren’t included and will cost you upwards of $21, which feels more like Santa Barbara than Buckhead. The bar is stunning and vast but, curiously, as chilly in ambiance as it is in climate. The house car is a standout—beautifully kept, and piloted by a driver who’s basically a rolling TED Talk on Atlanta. The spa is expansive and well-run, with RFID wristbands unlocking lockers like you’re entering a Bond villain’s lair. Staff circulate in the relaxation areas with offers of the signature spa drink and delicate macaroons—small but appreciated touches. Just note: while the amenities are polished, the overall mood leans a bit austere rather than indulgent. The location is great for shopping and dining, though the grandeur does feel mildly dislocated when you’re gazing out at Whole Foods. Staff are generally kind and helpful, but the hotel—while undeniably beautiful—lacks some of the intuitive, experienced service you’d find at other St. Regis outposts. Still, it’s the most luxurious option in Atlanta. Just be ready to trade a little warmth for a lot of wow.

Comfortable hotel, friendly staff. A wholefoods directly across the road for any bits and pieces you need, and nice neighbourhood location. It is not really near anything, but ubers are plentiful and easy to get. I did not use the pool area but it looked fine. I parked next door in the One Buckhead Plaza carpark rather than pay for valet parking (the valets park in the same place anyway). Just drive up past the hotel on the right hand side, turn left into the carpark where it says "visitors" and use your credit card to swipe in. Park anywhere from the second floor upwards. When exiting, just use the same credit card at the turnstile to exit. Costs $24 per day so way cheaper. I stayed two days and it was a simple $48 on exit. There is an elevator in the carpark and a convenient direct and very short route to walk from level 3 of the carpark directly to the side entrance of the hotel on level 4 by the bar. If you're checking in it is one floor down in the elevator to the reception.

The spa was truly the highlight of my stay at the St. Regis Atlanta. I had the best massage by David—hands down, the most incredible massage I’ve ever experienced. I rarely leave reviews, but this one is a must! From the moment I walked in, the atmosphere was pure relaxation, and David’s expertise made all the difference. If you’re looking for an exceptional massage that will leave you feeling completely renewed, do yourself a favor and book with David. You won’t regret it!