The St. Regis Atlanta

For the caliber of hotel I was expecting, there were some inadequacies. Prime to this was that the check in time is 4 pm. Upon arriving at 4:40 pm, I was told the room wasn't ready because it was awaiting housekeeping. It seemed like other people had the same issue (but conversely, I saw people arriving after me who got their room). Check-in staff told me it would be 15 mins wait, but that time came and passed. At 5 pm, I approached the desk and asked them to please try to find me any room as I was running late to a meeting. Also, the tub had a hair (not mine) when I entered the room. For business travelers, having the room ready at the available check in time feels table stakes.

I was in desperate need of a reboot and decided to book a Spa day at the St.Regis. I must say from the moment I arrive the experience felt welcoming, relaxing, and thoughtful. Curated. Jeffrey, who checked me in was simply amazing. His warm and professional demeanor immediately set the tone for my stay it made me feel genuinely welcomed. Breakfast the next morning was another highlight. Greeted by Mimi and served by Jia was absolutely amazing gracious attentive, and genuinely kind. She recommended the chicken and waffles omg it was soooo good! At the spa. Jackqeen checked me in and made the entire process seamless I arrive for my spa treatment a few hours early to enjoy the sauna which is where I met Maddie, who was so wonderful she guided me through my spa experience with such care and attentiveness ensuring that everything felt comfortable, relaxing and truly special my time with Aaron, my massage therapist who was absolutely incredible his skill and calming presence made my experience truly restorative. I just wish I booked more time. Every team member I encountered during my stay was smiling and happy creating an atmosphere that felt both luxurious and welcoming, but most important I am not sure who is responsible for assigning rooms but whoever you are thank you thank you and thank you again for 830 you are the bomb in the room was amazing In many ways it felt like 24 hours in paradise. I left feeling refreshed and incredibly grateful for the experience, it was exactly the reset I needed. St. Regis thank you for the extraordinary standards and this visit was perfectly reminder of why I will choose you again and again!

Amazingly beautiful rooms. Service is decent but not amazing. Housekeeping needs to be trained a little better.

A short drive from the Peachtree/Dekalb Airport after some cold weather, strenuous work, We needed this relaxing, comfy two night stay before we head home to Sunny warm Florida. We stayed here during Covid over five years ago. Pretty much the same. Nice clean, comfy room, relaxing bed, awesome shower, great lobby bar, supreme service and hospitality by all. We dine in the hotel restaurant for breakfast and for dinner once and We dined next door at Chops for our second evening. Great hotel, terrific valet parking who did accommodate our large oversized van. We will be back!!!

We came to Atlanta for a little Anniversary trip. We are platinum Marriott members and have stayed at nice Marriott properties all over the world. The St. Regis in Buckhead is one of our favorites. We usually come here a couple times a year because of the great service and we love the location. This time, we had a few hiccups with the service. When we checked in, my wife ordered some coffee to be brought up but after an hour and still no coffee, she cancelled it because we were getting ready to leave. As we left, we asked to have extra pillows brought to our room, but when we returned, there were no pillows so we had to call down again to request the pillows. Finally, we ordered room service for dinner and after waiting over an hour, we called to check on the food and was told they delivered the food to the wrong room and had to make it again. We have always enjoyed staying here at the St. Regis and have always had excellent service. Hopefully this was an aberration and not a sign of declining service. They did comp the room service and gave us a hotel credit for our trouble without us having to ask which was nice. Will definitely be back