Thompson Buckhead

We stayed at The Tess for a wedding and were really disappointed by the lack of service. There was no hot water the afternoon of the event, and despite calling the front desk around ten times, no one ever answered. Instead, we were forced to deal with an unhelpful AI phone system. I eventually had to go downstairs myself to learn there had been a gas leak affecting the area. Throughout the weekend, we tried calling the front desk multiple other times with the same result: no answer. Other guests at the wedding had similar issues, including a couple whose motion-activated bed‑frame light kept flashing all night and who also couldn’t reach anyone. For a hotel in this category, being unable to reach a real person when something goes wrong is unacceptable. This experience has made us reconsider staying at Autograph Collection hotels in the future.

My wife and I spent two nights at The Tess . The room was very comfortable, nicely decorated with very nice bedding. The bathroom was large with a great shower. The hotel was clean and beautifully decorated. The staff was very polite, professional and friendly. From the valet service to the front desk to the bell service everyone was very helpful and pleasant. My wife had a meal in the restaurant which she loved . She said the Salmon salad was outstanding. We would definitely stay here again !

This will forever be the worst experience of my life and the fact that you lied, tried to gaslight me and blow up my card I put down for incidentals knowing fully well I left your property same day is abysmal and beyond diabolical. I booked a 1 bedroom suite, paid extra to include a balcony and an accessibility feature a tub to accommodate me. Order of event: 1. Saturday: I called to make sure my accommodation was ready and I could arrive early to drop my stuff before heading to campus for grad event. I was assured everything was ready. 2. I took a Lyft, arrived at the hotel mid afternoon. At check in, the lady at the front desk offered me the 15 credit for lyft/Uber. This is crucial because these people billed me $64 for valet. 3. First check in: I was assigned room 332. No balcony and no tub, so they basically took my money and tried to pass off a cheaper suite. I called the front desk, the associate there tried to gaslight me on the configuration I booked. I literally have my booking confirmation open, why are you lying? Later she conceded it wasn't available yet. I told them I had a function to attend, she assured me my stuff will be moved by the time I got back. On my way out, she offered to send a bottle of wine to the room to apologize for the confusion. I said sure, no biggie and left. 4. I came back later and was moved again to 532. I got to the room, again, no tub. At this point I was frustrated, I called the front desk, again explaining that this was not what I paid for. Holy gaslighting, first ot was, I didn't book that, then the attendant shifted to "well I was told you only wanted balcony". Riddle me this, if you were going off "wants" do you randomly give people balconies they didn't pay for? Why not look at my booking? Then it turned to they don't have the accessibility tub I booked. As I was on the phone, she hung up on me. That was the salt on the wound, I decided to leave. I came downstairs, told them I was leaving because of all these, there was not a single apologies or let's make this right. The audacious attendant fix her mouth to tell me "this is not a dayuse" and refused to check me out. I dropped the key and left. 5. Immediately I got home, I contacted Expedia and relayed my experience. They tried contacting the hotel not reachable. Tried again the next day when they billed my card $300 not reachable. Afterwards, they refused to refund my money. These were some of the charges they said I incurred: Valet - $64 :comical because the person who picked me up and came upstairs to help grab my stuff paid the valet guys cash. Remember, I took a Lyft there. Minibar - $92: NOTHING was taken from their minibar. When I pressed Expedia to explain the cost because I didn’t even touch their mini bar, they said wine was missing. The tiny bottle of proseco that was sent to the room. There are cameras in that hotel, the wine was brought in to apologize not from the minibar. BUT, even if it was from the minibar, $92?? Really? For the tiny bottle YOU sent to the room??? This is the worst hotel and customer service ever. I will not be coming back and I'll fight you tooth and nail on these charges. Despicable clowns.

Room nice and clean. Nice location too. Would be nice if there was a little fridge and microwave. Otherwise I enjoyed my stay.

My first time there and only for 1 night. The hotel itself was very nice. The room only lacked a city view. The front desk person, the bartender,and wait staff were excellent.