Thompson Buckhead

They lied to us for 5 hours saying our room wasn’t ready. We had no where to get dressed or leave our things for a one night trip. Turns out they overbooked and kept putting us off hoping someone wouldn’t show. When I booked the room I pre paid. WORST experience of my life. I wouldn’t go here again if I was paid to. I still don’t understand why other people were checked in while we were told our room “wasn’t clean”. The manager here sucks. Never again.

Quiet, clean, nice rooms, good food what else could you want?

The entire was a great experience, including the quality of the food at the onsite restaurant. I'll definitely choose this hotel again.

The location was perfect for the business that we needed to take care of. The atmosphere and the rooms were perfect. They were clean. They were eclectic and just a great experience.

Our stay had a couple of major drawbacks. First, our room was not ready until after 6pm despite check-in time advertised as 4pm. We were told to wait and check back in 30 mins. After 2 hours of waiting, we pretty much lost the chance to explore Buckhead Village which is why we chose this location. The second issue was that we were given two $20 vouchers for food and drink but when we tried to use them, they turned us away and said there were only 2 servers and couldn’t accommodate us even on a waitlist because there were several others also trying to use them. This was our only option to use the vouchers because check out is at 11am and the lounge doesn’t even open until 3pm. The front desk did not compensate by awarding points. They actually tried to tell me my room was upgraded because it was on a higher floor than my reservation, which is silly. It was still a double room in the middle of the building with no view. The front desk also kept telling everyone that it wasn’t their fault that the rooms weren’t ready. This seemed to be the focus and not actual customer service. The lobby was full of people who also could not check in. Many were going to a concert and had nowhere to get ready. Some people were lucky enough to find a room at another hotel with such late notice. Positives- the room was nice, clean and updated. The shower and toilet have separated spaces within the bathroom which was also a nice feature for bathroom sharing. The beds weee comfortable and we slept well. There was no coffee or food available even at 7am though. You can self park at the garage next to the Tess or valet. Valet is $59 plus tip and self park is $52 overnight.