Thompson Buckhead

We had a wonderful experience from start to finish. The hotel's bar and pool area are absolutely beautiful and created a very relaxing atmosphere. Our room was a highlight, with tasteful decor and a wide range of amenities that made our stay incredibly comfortable. The location couldn't be better—we were close to all the main attractions and never had to travel far to find great food and things to do. We highly recommend this hotel for a truly enjoyable stay

Terrible service from the start. I was traveling with two young children and booked this stay through Amex Fine Hotels & Resorts as a Hyatt member, expecting professionalism and care Ive enjoyed especially at other Thompson properties. Instead, I experienced some of the worst service I’ve had at a Hyatt property. The front desk agent was unbelievably rude and dismissive — she didn’t explain our Amex benefits, brushed off questions, and even told us about a room upgrade we “didn’t qualify for,” which was unnecessary and unprofessional. She gave us the wrong room (6th floor instead of 8th), and when we called about our bags after waiting over an hour, she was rude again. I eventually went downstairs myself and found our luggage sitting unattended but directly in her view . Only later did a manager admit we’d been put in the wrong room all along. Service failures continued throughout the stay. Breakfast ordered to the room took more than 90 minutes (after being told 25) and had to be sent back as we were walking out the door. No one ever followed up. Calls to the front desk often went unanswered. Even at the rooftop restaurant, where we dined twice, the service was consistently dry and inattentive. Between the dismissive treatment, repeated mistakes, and lack of hospitality at every touchpoint, this stay felt like a complete waste of the Amex points I used. It has completely turned me off from staying at another Thompson property. Until this hotel invests in staff who actually understand hospitality, I’d recommend staying anywhere else in Atlanta.

Beautiful rooms and attentive staff all round. The restaurant has great food. The car service is conveniant. I would stay there again.

This hotel is truly a gem! The location is within walking distance to Buckhead Village and many other great spots. The property itself is beautifully decorated, and the rooms are cozy and comfortable. The rooftop swimming pool was a highlight of my stay, offering a great place to relax with amazing view. The restaurant and bar on 10th floor served excellent food and drinks, making it a convenient and enjoyable dining option. Overall, I had a wonderful stay and would highly recommencement this property to anyone visiting Atlanta.

My stay was very nice. The staff, ambience, entertainment, and food, etc met my expectations and more. Special s/o to our drivers and the valet team. They were always so friendly and helpful.