Waldorf Astoria Atlanta Buckhead

I wanted to take a moment to recognize your amazing staff. Upon checking in (early), Madisson was so kind and graciously upgraded my stay to a junior suite. I wanted to take a moment to recognize her commitment to stellar customer service. And, I would be remiss if I did not also mention how welcoming and extremely helpful the entire valet staff was! They flawlessly manage the very hectic check-in/check-out rush hours without missing a beat, and again, with absolutely stellar service. Thank you for a wonderful stay.

I would be lying if I said my stay went as seamlessly as I had hoped. I reserved a junior suite to spend my wedding night at this past weekend. After making the reservation (through Amex FHR), I called the property to let them know that I would be arriving very late (after midnight) and that I was coming for my wedding night. The staff said they would do something nice for us and put something in the room. This was a great gesture and I greatly appreciated it. However, upon my arrival at the hotel, the check-in process was quite rough. I had initally selected a room in my Hilton app on the 12th floor. When we arrived, the desk staff did not really recognize my diamond or FHR status, until I brought it up. Then, they gave me a room for the 7th floor. I was a little confused, so I inquired if there were any upgrades, at which point they checked something and said that, since they have done something nice for us in the room, they can't offer an upgrade. Totally fair, and I thanked them and went up on our way. Upon arriving in the room, it was just a standard room, with no added decoration or anything. Again, this didn't really bother me, since a gift/decoration would simply be an additional perk, and nothing expected from the hotel. However, since there was nothing unique about the room, and since some of the light fixtures were flickering oddly, I decided to go back downstairs to ask if there would be an upgrade possible anyway. Kindly enough, they did offer me an upgrade on the 8th floor. However, they swapped out my keys, and didn't foresee that my now wife would be stranded on the 7th floor, since I could not get the elevator to get to the 7th floor to pick her up. I had to go back downstairs yet again for them to help me to the 7th floor. Mind you, this is about 2-3 am at this point and we are both exhausted. Nonetheless, we make it to the new, upgraded room, and it's fancy, beautiful and huge. We loved it, except for the random set of slipper that was oddly left in the bedroom (the other pair was in the closet as expected), which was strange, but not a big deal. The room was spacious and comfortable, and we slept for the night. The next morning, we wake up and try to place a breakfast order for room service, only to find that the phone in the room is not working. At this point, I am a little frustrated, since there has been multiple things that have just not quite gone smoothly as I would have hoped for a hotel of this caliber. I try to avoid going downstairs and call the hotel main line on my cell phone, try to reach the restaurant, but nothing. It all either goes unanswered, or to voicemail. I ended up having to go downstairs to order my food and to relay my disconentment, when I met Erin, the guest services manager, who really changed the experience around. Erin was wonderfully kind and understanding, and went above and beyond to make us feel like important guests. She took our breakfast order, asked the restaurant to do a little something special (they sent us balloons and roses along with the food), and took her time to listen to me explain why I had become frustrated. She was patient and gracious, and later sent us a box of wonderful chocolates with a nice note. Overall, the stay could have been marred by the somewhat disappointing check-in process, as well as little things that irked me about the room and its preparedness. Thankfully, though, Erin really took the time to make us feel valued, redeeming the entire experience. Thank you, Erin!

Post - Mother’s Day Monday visit so was still a little crowded a not many of the patrons were using their ‘spa voice’ 🙃 nonetheless, my massage therapist, Andrea Crenshaw was AMAZING - especially releasing tension in the neck and shoulders, and facial muscles (INCREDIBLE ~ didn’t even know you can carry so much tension in the face ~ highly recommend 😇. She was also able to do a PHENOMENAL scalp massage even with crochet braids 🤩

Usually, the staff are what make a hotel go from good to great. Here, they go from great to exceptional. Every time we pulled up we got a hearty "welcome back" and big smiles. Breakfast was excellent, the staff recommendations were on point, and the room was immaculate with twice a day housekeeping. We didn't use the house car, but it was a very nice BMW. The hotel is intimate, with public spaces that might seem small, but this is a city hotel with full service and a spa, in the middle of Atlanta's most vibrant area. You're 2 minutes from just about anything you could want. The only con was the mattress. This is a personal preference, but it was decidedly not luxurious. Others will dislike the cost for valet ($64/night) but it was well worth it. In short: a brilliant bit of quiet luxury in Buckhead.

I had the most incredible customer service experience at the Waldorf, all thanks to Jazmen Glory. From the moment I arrived, she went above and beyond to make sure every detail of my stay was perfect. Her warmth, professionalism, and genuine care were unmatched—she made me feel like the most important guest there. It’s rare to come across someone so dedicated to excellence, and Jazmen truly exemplifies the gold standard in hospitality. Because of her, my time at the Waldorf was not only memorable, but magical. Thank you, Jazmen!