Waldorf Astoria Atlanta Buckhead

Post - Mother’s Day Monday visit so was still a little crowded a not many of the patrons were using their ‘spa voice’ 🙃 nonetheless, my massage therapist, Andrea Crenshaw was AMAZING - especially releasing tension in the neck and shoulders, and facial muscles (INCREDIBLE ~ didn’t even know you can carry so much tension in the face ~ highly recommend 😇. She was also able to do a PHENOMENAL scalp massage even with crochet braids 🤩

Usually, the staff are what make a hotel go from good to great. Here, they go from great to exceptional. Every time we pulled up we got a hearty "welcome back" and big smiles. Breakfast was excellent, the staff recommendations were on point, and the room was immaculate with twice a day housekeeping. We didn't use the house car, but it was a very nice BMW. The hotel is intimate, with public spaces that might seem small, but this is a city hotel with full service and a spa, in the middle of Atlanta's most vibrant area. You're 2 minutes from just about anything you could want. The only con was the mattress. This is a personal preference, but it was decidedly not luxurious. Others will dislike the cost for valet ($64/night) but it was well worth it. In short: a brilliant bit of quiet luxury in Buckhead.

I had the most incredible customer service experience at the Waldorf, all thanks to Jazmen Glory. From the moment I arrived, she went above and beyond to make sure every detail of my stay was perfect. Her warmth, professionalism, and genuine care were unmatched—she made me feel like the most important guest there. It’s rare to come across someone so dedicated to excellence, and Jazmen truly exemplifies the gold standard in hospitality. Because of her, my time at the Waldorf was not only memorable, but magical. Thank you, Jazmen!

I am writing to express my concern regarding two separate incidents of unprofessional and discourteous behavior by your hotel’s security personnel and night shift manager on the morning of April 20, 2025. The first incident occurred around 1:20 a.m. while I was seated in a lobby sitting area, waiting on a high-profile client who was a guest at your hotel. A security guard approached me and asked if I was a guest. I respectfully explained that I was waiting on a guest, and he stated the area was closed. I politely left and relocated to the sitting area near the elevators, where I remained until my client came down. I also noticed he placed stations to block off the area shortly after. Later, at approximately 6:00 a.m., I returned to the hotel after briefly stepping away. I poured myself a cup of coffee in the lobby and sat again near the elevators to wait for my client. The same security guard approached me and stated I could not sit there, and I must either go to the room or wait outside. When I questioned the reason, he cited hotel policy and inaccurately claimed I had been in the lobby all evening. I calmly corrected him, but he became visibly aggressive, stating repeatedly that he didn’t care who my client was and I needed to leave. Soon after, the night shift manager joined the conversation and supported the guard’s claim, adding that my presence might make other guests feel “uncomfortable” as they started coming down in the morning. When I stated that I would report the interaction, the guard replied dismissively, “I don’t care—maybe the report will get me a letter of recommendation.” As a retired Chief of Police with over 25 years in law enforcement, I have encountered many situations requiring discretion, respect, and professionalism. What I experienced during my visit was none of those. I understand the importance of guest safety and vigilance, but this does not justify the disrespectful and hostile treatment I received.

Kelley Brooke was amazing! I had a massage & body scrub treatment & it was phenomenal. Highly recommend. She was very welcoming & thorough. Overall the spa area was very relaxing & loved the sauna, steam, hot tub combo before & after. I recommend Kelley for your service.