The Whitley, a Luxury Collection Hotel, Atlanta Buckhead

Checked in today, and the experience immediately fell apart. This stay was booked through American Express Fine Hotels and Resorts. Before arrival, the hotel confirmed an upgrade to a one-bedroom executive suite. At check-in, while picking up the room key, that confirmation was quietly reversed, and I was downgraded to a standard deluxe room. No explanation. No apology. No attempt to correct the issue. At the same time, there is apparent confusion and misrepresentation around Club Lounge availability. The hotel’s website lists Club Level hours for specific days, but there are no posted hours for Saturday. This was not disclosed in advance and was not proactively explained at check-in. For a hotel marketed as luxury, that lack of transparency is inexcusable. Luxury is not the lobby design or the name on the building. It is honoring what is promised and communicating clearly when things change. This property did neither. If consistency and trust matter to you, manage expectations or consider other options in the area.

The hotel amenities including location are exceptional from the time you drive up to valet park, walk into the hotel atrium, enter your room and checkout! I was very impressed with the cleanliness of the rooms(especially the bathrooms because I have OCD!). The level of service and attention from every staff member as they left nothing unturned. We were specifically there for the NYE celebration planned and hosted by Shonta Purcell-Walker whose expertise, skills, and leadership are the reasons everyone had an exceptional time! The party was EPIC- her selection of entertainment (alternating the band and DJ) kept the music live and us on the dance floor! Energy was high! Shonta’s selection of the food menu provided a wide range of options including Vegan selections! The food was all fresh, great taste and the presentation was definitely top level chef vibes! Something unique occurred, Shonta was always present in the space - moving around throughout the crowd talking to everyone-smiling-ensuring her guests were well taken care of. All the while “working” keeping everything intact all night long! Her staff were well organized, the bar staff and the drink options were on point! I normally stay home on NYE, but Shonta’s NYE party/celebration definitely has become my new tradition going forward! If you want an epic party, safe, and 5-Star amenities-please book Shonta’s NYE event in 2026 to bring in 2027! I know I am!

New Year’s Eve party at the The Whitley is a favorite and now has become a tradition for my husband and I. From the second we step out of our car in valet, to walking into the hotel to the most amazing scent, while being greeted by the front desk, who remembered us from years pass years as their guests, this has become our home for the holidays. My husband had the ribeye steak for dinner one of our nights there and although my food was amazing, I could not keep my fork off of his plate. And The New Years Eve party was just amazing but we did not expect anything less. The Staff really went above and beyond to accommodate everyone. I watched how they responded to each persons needs. Getting to know the food and beverage Director Shonta was the cherry on top, she was super helpful and friendly even on one of the most stressful nights with such a big crowd. More importantly, as always I felt safe, the guest were amazing, we partied with each other like we all came together. What a great vibe!! I look forward to doing the same thing next year.

This was hands down one of the most amazing spa experiences I’ve ever had — truly a 10/10 (or 1000/10). I booked the 115-minute special, which included a 50-minute body scrub and a 50-minute hot stone massage, and it was absolutely worth every penny. The rate was very reasonable for the level of care and luxury you receive. Tanya (T-A-N-Y-A) was my associate, and she was phenomenal. She took such great care of me from start to finish — so attentive, professional, and calming. I felt completely relaxed and even fell asleep during both the scrub and massage because it was that good. I will definitely be back and plan to treat myself every quarter this year. If you can, book with Tanya — she is truly amazing and made the entire experience unforgettable.

During my recent stay at The Whitley Hotel in Atlanta GA I had the extreme pleasure of being assisted by Shonta Walker who truly made my experience unforgettable. From the moment I arrived I felt the love. She personally greeted my guest and I with a warm smile as we was walking into the hotel to check in. Her genuine enthusiasm instantly made us feel welcome. What truly set Shonta apart was the way she went above and beyond to cater to my needs. When I mentioned that I was staying to attend a New Year’s Eve celebration at the hotel she told me all about the event and how amazing it was going to be. She checked to see if there was an upgraded room available for us when she found out I was an Elite Marriott member. She made us feel very comfortable and relaxed instantly for choosing The Whitley hotel to bring in 2026. Shonta Walker’s dedication to ensuring my comfort and happiness left a lasting impression. I felt like a valued guest rather than just a customer, and that made all the difference. I am so grateful for the exceptional service I received from Shonta and commend The Whitley hotel for having such a remarkable and an amazing employee. We will definitely be returning and look forward to being greeted by Shonta’s warm smile, and welcoming personality. Faithfully, ~Audris Hamilton