The Whitley, a Luxury Collection Hotel, Atlanta Buckhead

I truly enjoyed my stay at The Whitley. From the moment we arrived, we were greeted with warm, genuine hospitality. The arrival team was welcoming and attentive; the front desk made check-in effortless, and the Concierge Lounge was a lovely and inviting space to enjoy throughout our stay. Our room was spacious and beautifully appointed, and the bed was exceptionally comfortable. The thoughtful service and attention to detail made for a relaxing and memorable long weekend. I look forward to returning to The Whitley on my next visit.

Home with family celebrating my birthday. I love my time at The Whitley Atlanta Buckhead EVERY SINGLE TIME I stay . This visit was extra special as I am experiencing a different season of life and my visits are fewer and farther than I’d like in between. I reached out to Shonta to advise that I would arrive for my birthday spend it with my family at my home away from home. She took it from there and the birthday stay was just perfect! When arriving at the hotel , from valet to check in, to the best bar team with tastiest sips in town, to the breakfast crew that delivers the most magnificent breakfast experience, to hotel leadership that makes you feel like you’re the only guest, you can help but feel at home with family. The entire team at this property is dedicated to making everyone’s experience feel extra special, not just mine. I have observed this for years. Next time can’t come soon enough! This is a gem 💎 of a property. I highly recommend! Much Love, Tracy Bogan

Fantastic hotel. Everything was Five star! Staff was All friendly and helpful. Rooms, beds great.

As a travel advisor, I booked a room at this hotel to evaluate the service before recommending it for a large corporate booking for one of my clients. I will say that the property is beautiful, well maintained and very tastefully furnished. My suite was clean, spacious and comfortable and the a/c kept the room cool. The front desk associate was polite and professional but at a luxury property I was expecting something elegant and refined like soft, soothing jazz to be playing in the lounge. Instead, the music was so uncomfortably loud that it rattled my eardrums all the way at the front desk. Because of the noise volume in the lounge/restaurant I decided to order in-room dining, an experience which I can only describe as totally unacceptable. First, the server was not friendly or polite at all. He stated that he had forgotten part of our order and would return with it in a few minutes. While he was gone my wife cut into her steak that was supposed to be med rare and found that it was med well (almost well). When the server returned she asked him to send it back for a replacement. By the time he returned with another steak (which still wasn't cooked properly) I had already finished my meal so we didn't get to dine together. The Caesar salad I ordered had tomatoes in it (which I didn't mind even though they aren't traditionally in a Caesar salad), but instead of toasted bread croutons it had chunks of corn cake. I know it was cake because real southern cornbread does not contain sugar. There was no crunch at all to the croutons. When my wife finished her meal we tried our peach cobbler dessert. The cobbler was lacking sweetness and the ice cream was melted since it took so long If the chef had taken the sugar from the corn cake and added it to the cobbler, it would probably have been better. I expect better service than that from in-room dining. Additionally, at check-in, I selected complimentary breakfast instead of points as my welcome bonus. I was instructed to charge the breakfast to my room and that the charges would be removed. A few hours after checking out I received a folio that still had the breakfast charge included. We received no apology or no effort to make it right. Despite the property itself being near flawless, I can not recommend this location due to the poor service standards.

Not giving a lower rating because I really enjoyed my experience for the most part!! but the front desk agents on Sunday night (08/30/26 around 8:30) were not friendly or welcoming in any way and completely oblivious to the policies on club level access for suite members - treated me poorly because I was not some high level Marriott member. They genuinely acted as if I was speaking some foreign language. Nonetheless I was granted access after having to convince them this was true by pulling up the information on their own website. They didn’t even bother or offer to look into it themselves and showed no customer service in any way. I had to pull it up on my phone, and I could have been lying for all they cared. But they didn’t care whatsoever. And then there’s the Reggie’s of the world. Reggie took such great care of me when we checked in and he was an excellent ambassador of the hotel. He deserves a raise. He helped us get our early check in expedited and treated us to some beverages for having to wait, even though we were early! Great first impression of the hotel so the later experience that evening left a sour taste in my mouth. Beautiful suite with a nice view of Lenox Mall and a distant Atlanta skyline. The club access is such a great bonus for booking these rooms. Even though it is not automatically accessible and the front desk has not a clue. Mini bar and fridge were not fully stocked so I was worried I would get charged for something a previous guest took. But I don’t reckon they even billed me for the two beers I took down. Valet elevated the experience for sure, the overnight parking with no exit privileges is just not worth it if you plan on going back out. A bit silly that somebody has to sit in a ticket booth during all hours. And the somebody (also on Sunday night) happened to be more interested in a conversation they were having on their phone for at least a minute before I was even acknowledged.