Intercontinental Auckland

I can't say enough amazing things about this place. Check in (Claire), management, concierge (Maxwell). bellman (Carl) were amazing. The location is absolutely perfect. The lounge is as good of an experience as you can have anywhere. Not sure you can find a more competent, professional and caring person than Tillman! We are lucky we got to spend time with him! The breakfast is much better than the mass buffets most hotels engage in. Everything on the al a carte menu is delicious. The only miss was a special Chefs dinner that ultimately was a major mess that no one seemingly was willing to acknowledge. The great so far outweighed the one evening dinner that I can't recommend this place more to anyone staying in Auckland. Great people, great service and great experience. Thanks to everyone!

Booked a room for one night and somehow 2 rooms were booked. We were charged for 2 rooms even though it was just for 1 couple!! Common sense says 2 people Cannot stay in 2 rooms on the same night under the same nane. We tried to contact the hotel but it appears too difficult to sort out. Strange for a big well known Hotel!!

This hotel is truly outstanding from all aspects. We arrived in an Uber from Auckland Airport and the Concierge rushed out to help with our bags which impressed us. We were then taken up to the Executive floor as we had booked a Club room and we were made to feel very welcome. We really appreciated the upgrade to an incredible junior suite due to my Ambassador status, the view was as good as you could get anywhere in the world ! We enjoyed the delicious afternoon tea in the club lounge all so freshly made and the outstanding service. The twilight beverages which are inclusive for 2 hours are top notch , very impressed they had the local Man of War wine as it’s my absolute favourite and have never seen it anywhere else in other Club lounges in N.Z , once again outstanding service and amazing views. The breakfast was top notch and this Hotel is in our eyes the best in Auckland and we have tried them all. It certainly made our Wedding Anniversary very special !

Our room with a sea view was a great way to start the holiday. The staff were amazing and on leaving even returned my phone charger before I knew I had left it behind in our room. We enjoy the extras available with the Club service.

Was in Auckland 2 years ago and this hotel was still undergoing construction then. We managed to pamper ourselves with a wonderful stay when we revisited Auckland again. We totally agreed with many reviewers that the location of this hotel is strategic, so close to piers and Britomart (trains), shopping street and many restaurants. The harbour view from our room was soothing and we felt comfortable whenever we were back to the room. The water pressure in the bathroom was strong and one of the best I had experienced. Generally, the staff are pleasant and polite. One hiccup was that Chromecast was not working despite their maintenance team has tried to fix it but to no avail. We also noted that the designer lamp hanging over the writing round table is a safety hazard as we have our heads knocked against it on several occasions when we rose up from the chairs. However, we will not hesitate to come back again just for the comfortable room in such a convenient location.