Intercontinental Auckland

Our stay at the InterContinental Auckland was very enjoyable overall, with several standout features that made it a good overall experience. Pros: • Excellent location – right by the waterfront and within walking distance to restaurants, shops, and major attractions. • Beautiful lounge – elegant, relaxing, and perfect for unwinding after a day out. • Restaurant experience was top-notch, both in quality and service. Still dreaming about that shawarma dish 😋 • Loved having tea and coffee in the room, a simple but appreciated touch that made mornings easy.🫖☕️ Cons: • The drop-off and pick-up area isn’t ideal; it’s quite tight for ride shares, and unfortunately, our Uber was even hit there.🚕 • No swimming pool, which felt like a missed opportunity for a property of this level.🏊🏼 • The gym was decent, but could use more equipment to round out the experience.🏋🏼‍♂️ Overall: Despite a few logistical downsides, the InterContinental Auckland delivers a luxurious stay in an awesome location, with great dining and attentive service. We would definitely consider returning, especially for the lounge and restaurant experience.

Had a fabulous 3-night stay in Classic Harbour View room. The location of the hotel was hard to beat, located in Commercial Bay where shopping and dining options were abundant. Right across were Downtown Ferry Terminal (where we took a 20-min ferry to Devonport for a lovely afternoon) and Waitematā (Britomart) Railway Station. Staff were friendly and helpful. Our room was stylish, modern with touch control panel on wall next to bed to control all the lights and blinds, turn on Do-Not-Disturb or room cleaning etc. The floor-to-ceiling window allowed a good view of the harbour. Air conditioning was strong, and I especially like the spacious bathroom and the rain shower of strong water pressure. There was a filtered water dispenser available along the corridor. The room was so comfy, we felt very relaxed whenever we were back to our room. Just to highlight some minor issues that we had encountered during our stay. The TV was said to support Google Cast and we were really happy as we thought finally we could watch our own programmes (the previous 2 hotels that we stayed in Christchurch and Queenstown didn’t have Smart TV). Sadly, that didn’t materialise as our room’s TV was unable to connect. Staff from the maintenance team and Front Office tried to fix and even had the system reset several times but to no avail. Was told that some rooms might occasionally face this connection problem. Guess we were just unlucky. Another “mishap” was that we had our heads knocked against the designer lamp which was hanging above the round table several times whenever we got up from the chair. The hanging lamp though nice was nothing but a safety hazard to us. We had to be very mindful whenever we wanted to get up. We would move our chair very far back from the table before getting up so as to avoid knocking the lamp. At times we forgot and rose up from chair too quickly our heads got knocked. Overall, it was an excellent stay. I would definitely love to stay here again in future and would recommend this lovely hotel to anyone visiting Auckland.

Access via vehicle is very limited and ground entry is unimpressive, but straight after checkin it improves dramatically. We opted for 3 nights with lounge access , a no brainer considering the additional included value of breakfasts, afternoon teas and 2 hour evening drinks and canapés. The Harbour view room was very well appointed, bath, separate toilet, large shower and very modern fittings. Blinds, lighting, TV, audio were all controlled from touch wall switches, well organised and a breeze to use. A second TV in the room rose from a waist high room divider. Electric plugs had both USB A and USB C fittings. The bed was luxurious and pillows and bedding were super comfortable. But the key was the staff. These were the most attentive, focused and cheerful staff I’ve encountered at a 5 star chain. From checkin through concierge, cleaners, room service, bar, waiters- all focused on our needs and ever ready to assist. It takes a lot of work to get an entire staff trained and enervated like this and it showed. The lounge breakfast offering was extensive with fresh cooked a la carte options as well. The lounge experience is the best I’ve encountered at an Intercontinental, including premium wines and a choice of 3 cocktails. We stayed for an anniversary and were truly pampered. An absolute delight to stay at.

The Intercontinental Hotel on Queen St Auckland was a terrific place to say. Really conveniently located, opposite the wharf and close to the railway station, we were very comfortable. The staff were really friendly and helpful.

I can't say enough amazing things about this place. Check in (Claire), management, concierge (Maxwell). bellman (Carl) were amazing. The location is absolutely perfect. The lounge is as good of an experience as you can have anywhere. Not sure you can find a more competent, professional and caring person than Tillman! We are lucky we got to spend time with him! The breakfast is much better than the mass buffets most hotels engage in. Everything on the al a carte menu is delicious. The only miss was a special Chefs dinner that ultimately was a major mess that no one seemingly was willing to acknowledge. The great so far outweighed the one evening dinner that I can't recommend this place more to anyone staying in Auckland. Great people, great service and great experience. Thanks to everyone!