Intercontinental Auckland

Fantastic property, team, food, and amenities! Check-in staff was extremely helpful with our early check-in and late check-out, and even arranged for the best suite upgrade we've ever had. Dining in the club lounge was excellent, with knowledgeable and helpful staff. The Advieh restaurant was simply magnificent with a window table overlooking the harbor, attentive and helpful staff, and simply divine food, expertly prepared. Thanks!

Fantastic stay in a super stylish and ultra comfortable hotel. Super friendly staff. Had a great time at this beautiful hotel which also has a perfect location.

Wow, what a great place to stay! We booked the King Executive room as it came with Executive Club access.. so worth it! Apart from a fabulous room we had a delicious breakfast every morning, afternoon tea and cocktails and canapes every evening between 5:00 & 7:00pm. No need to go out for dinner as the canapes were substantial. Great staff, beautiful environs and right across the road from where our cruise ship docked.

We were originally booked at another hotel but due to a mixup we stayed at The InterContinental and had a wonderful experience . The room and design were beautiful and the view over the harbour was fabulous - we almost didn’t want to leave our room. Fabulous way to spend our last night in New Zealand. Thank you! P.s. we also loved your bath towels ! if they can be obtained in Canada , please let us know! Many, many thanks

We came away with mixed impressions. The location is exceptional. Right on the waterfront, steps from Commercial Bay, with stunning 11th-floor views of the harbor, sailboats, ferries, and cruise ships. It is genuinely a beautiful setting and the hotel’s strongest asset. However, several issues significantly detracted from what should have been a luxury stay. Upgrades (Amex FHR / Ambassador / Platinum): If you are booking through Amex Fine Hotels + Resorts or relying on IHG Ambassador/Platinum status, do not assume you have any realistic chance of an upgrade — particularly during busy periods. The hotel has written to inform me that upgrades are rarely given in the summer months. Higher room categories may still be available for purchase at check-in, yet guests are told they are “unavailable” for upgrade. In practical terms, rooms can remain open for sale while not being released for complimentary upgrades. If a specific category matters to you, the hotel says to book and pay for it in advance. Upgrades are rarely available. So, Amex FHL members may wish to consider one of the other FHL options in Auckland. Clearer communication would prevent misplaced expectations. Restaurant & Breakfast Concerns: More troubling was the repeated presence of birds in the restaurant during breakfast — on two of our three visits. On one occasion, a bird flew directly over the buffet, our table and guests’ heads. On another, it flew over the buffet and into the kitchen area. Management described this as “isolated” and “extremely rare,” attributing it to sliding doors connected to the waterfront. However, experiencing it twice during a short stay does not feel rare. Breakfast quality was also inconsistent. But overall, the food was good, and the breakfast benefit with Amex is worth taking advantage of. Service overall was polite but slow and lacked the energy one expects at this level.