Intercontinental Auckland

Access via vehicle is very limited and ground entry is unimpressive, but straight after checkin it improves dramatically. We opted for 3 nights with lounge access , a no brainer considering the additional included value of breakfasts, afternoon teas and 2 hour evening drinks and canapés. The Harbour view room was very well appointed, bath, separate toilet, large shower and very modern fittings. Blinds, lighting, TV, audio were all controlled from touch wall switches, well organised and a breeze to use. A second TV in the room rose from a waist high room divider. Electric plugs had both USB A and USB C fittings. The bed was luxurious and pillows and bedding were super comfortable. But the key was the staff. These were the most attentive, focused and cheerful staff I’ve encountered at a 5 star chain. From checkin through concierge, cleaners, room service, bar, waiters- all focused on our needs and ever ready to assist. It takes a lot of work to get an entire staff trained and enervated like this and it showed. The lounge breakfast offering was extensive with fresh cooked a la carte options as well. The lounge experience is the best I’ve encountered at an Intercontinental, including premium wines and a choice of 3 cocktails. We stayed for an anniversary and were truly pampered. An absolute delight to stay at.

The Intercontinental Hotel on Queen St Auckland was a terrific place to say. Really conveniently located, opposite the wharf and close to the railway station, we were very comfortable. The staff were really friendly and helpful.

I can't say enough amazing things about this place. Check in (Claire), management, concierge (Maxwell). bellman (Carl) were amazing. The location is absolutely perfect. The lounge is as good of an experience as you can have anywhere. Not sure you can find a more competent, professional and caring person than Tillman! We are lucky we got to spend time with him! The breakfast is much better than the mass buffets most hotels engage in. Everything on the al a carte menu is delicious. The only miss was a special Chefs dinner that ultimately was a major mess that no one seemingly was willing to acknowledge. The great so far outweighed the one evening dinner that I can't recommend this place more to anyone staying in Auckland. Great people, great service and great experience. Thanks to everyone!

Booked a room for one night and somehow 2 rooms were booked. We were charged for 2 rooms even though it was just for 1 couple!! Common sense says 2 people Cannot stay in 2 rooms on the same night under the same nane. We tried to contact the hotel but it appears too difficult to sort out. Strange for a big well known Hotel!!

This hotel is truly outstanding from all aspects. We arrived in an Uber from Auckland Airport and the Concierge rushed out to help with our bags which impressed us. We were then taken up to the Executive floor as we had booked a Club room and we were made to feel very welcome. We really appreciated the upgrade to an incredible junior suite due to my Ambassador status, the view was as good as you could get anywhere in the world ! We enjoyed the delicious afternoon tea in the club lounge all so freshly made and the outstanding service. The twilight beverages which are inclusive for 2 hours are top notch , very impressed they had the local Man of War wine as it’s my absolute favourite and have never seen it anywhere else in other Club lounges in N.Z , once again outstanding service and amazing views. The breakfast was top notch and this Hotel is in our eyes the best in Auckland and we have tried them all. It certainly made our Wedding Anniversary very special !