JW Marriott Auckland

Marriot Auckland is a Center Located Hotel offering recently updated room. We got an free upgrade at check in. The breakfast buffet offers a wonderful variety of food. The management is really eager to make the customer experience on a high level and they responded quickly to a complaint.

Stayed here for 3 nights. Location is perfect close to the waterfront and Sky City. Large modern room with a nicely appointed bathroom. One nice touch is they give comp water in glass bottles and on each floor near the lift there is a filtered water tap for refills. Given the lounge was closed my breakfast was in the main restaurant. Excellent buffet selection, hot and cold. I like the selection of cold pressed juices. Gym is quite large for a hotel with a good selection of equipment, cardio and weights. There is also an indoor pool on the same floor. Given lounge was closed evening cocktails were in the bar near reception, but weird timing 4-6pm. Not sure if this is the cocktail our for the actual lounge. So if you are staying for business like I was, probably difficult to enjoy. On my final night I did attend, the drink selection off a special menu for members was actually quite good (wine, beer and some cocktails), but the food was lousy, basically a platter of cold cuts and bread. Overall decent hotel.

I have stayed at this Marriott property several times over the last decade and I’m very happy to see their recent remodel, which is very nicely done. Even better than the attractiveness of the property is the excellent service that I have experienced during my current stay. I was meant to stay for two nights, but I extended it an extra night because I enjoyed the hotel and it’s location so much. I especially enjoyed the extravagant morning buffet breakfast at the hotels’ new restaurant where manager Vidan and his staff also provide excellent friendly service. My final comments are going to be about the gym and natatorium, which I think were not remodeled since my last visit but are very very nice allowing extensive city and water views while you work out or swim. My stay here has been enjoyable and a good value as well.

The JW Marriott in Auckland is wonderful and the staff extremely pleasant and helpful. Rooms are comfortable and clean and the restaurants are excellent. While all staff was wonderful, Mon, our server in Forum was exceptional! Thoroughly enjoyed our stay.

Great customer service at this hotel. We appreciated the care and attention from a charming young server at the Forum Bar. Mon was attentive and took excellent care of us. She went out of her way to be helpful, courteous and caring. Great employee and wonderful experience for us over the course of a week.