JW Marriott Auckland

Very short but very comfortable stay at this well appointed hotel very close to the Harbour and in the Central Business District. I just wish I had had more time to enjoy the facilities but this was a very quick business trip. Many thanks to Kristina, the hotel Reception Manager who went out of her way to make my stay as comfortable as possible. She is a credit to the Hotel.

One of the best hotel stays my wife and I have ever had. Staff from the front desk to concierge to bar to restaurant were so friendly helpful and interested in making your stay special. The happy hour for elite members was incredible as they gave me and my wife a new bottle of wine every night to enjoy and not 2 buck chuck stuff either. Great location and delicious buffet breakfast every morning included for elite as well. If I could rate higher I would. Thanks for such a great holiday in such an incredible city and country!

My girlfriend and I ended our trip to New Zealand at Trivet and could not have had a more perfect meal. The lamb belly and pasta were to die for and Fernanda’s hospitality and recommendations were on point. We can’t wait to come back.

This is the worst experience I have had in any Marriott property. This is not. At all to a JW standard ...service in a poor and breakfast substandard I'am a Titanium Elite for life and on interaction with the Director at JW in this topic he commended on how fantastic the Hyatt property is and how much he is looking forward to going there ..that shows I do not recommend this hotel ..choose another luxury brand at this location

Took two rooms and stayed three nights here. As an Ambassador Elite member, I do not feel this top tier status of Marriot Bonvoy is very much welcomed here, compared to other Marriot hotels. There was no upgrade to my room, and of course the usual answer is that the suites are limited, and any upgrade is subject to availability. In fact, I have no problem with that. My only bad experience with this hotel is the room heating. In the cold winter night, I was freezing in the room despite turning on the air conditioning to 26C! It made no difference but a kind housekeeping staff who came for the turn down service noticed it and brought me a portable heater. Even that, it didn’t help much. Breakfast wise is fine, but it is rather inconvenient just to order a hot drink or a fried egg! The front desk staff were generally friendly but not the staff serving the lobby happy hours because the lounge is under renovation. The way I was interrogated about my room details in order just to enjoy a drink there put me off. If there is any good thing I can say about this hotel is perhaps its location, especially the Japanese restaurant across the street as till today I still miss their dishes!