JW Marriott Auckland

The staff was very welcoming and informative. The buffet breakfast had a vast array of choices and it was delicious. My only complaint was that the shower water didn’t stay hot long. I would highly recommend this hotel and it’s located in a great area. Access to the wharf and other businesses are close by.

Perfect stay, excellent service, and the friendliest staff. Proud Marriott fan and owner—this experience reminds me why I trust the brand.

The hotel is in a great location, close to the Viaduct, the water front and there are several restaurants to choose from. The Queens street shopping precinct was also within walking distance. The staff at the hotel were exceptional, a great customer experience. Deepika at reception was a standout, upon hearing we were heading to Queenstown, she offered to store any additional baggage as we were returning to the hotel, this was a great help, thankyou. The room was well appointed, clean and the bed was very comfortable.The bath towels however were a bit tired, needs updating. We had a great experience staying at the hotel.

JW Marriott have done a really nice job with the renovation and we appreciated the upgrade to a room on a higher level. Room and bed were very comfortable. Lovely bathroom with bathtub. Nice touches like robes, slippers, wireless charging and water stations on each floor, but more than one drink bottle would be useful when staying as a couple. Mini bar is disappointing and no ability to make coffee. Room service dinner arrived minus one meal. As it was late we didn't bother re-ordering but did notice that a dessert was taken off the final account which was appreciated. Phones were not answered on multiple occasions which is frustrating. Swimming pool was lovely but spa pool was cloudy so didn't use. We were offered a late checkout of midday when we checked in, however ended up getting a phone call at 11.15am and a knock on the door at 11.40am. Nice hotel but has the same issues as many other Auckland hotels with lack of staff, lack of communication, poor mini bar and room service offerings. Bring back a hotel with the high standards of the old Langham.

WOW What can I say, if God was a woman her name would be Vanessa! She makes incredible cocktails and she make her own ones! It’s an experience and she balances the flavours so well. If you want a place for cocktails you need to visit her !!!!!!