JW Marriott Auckland

A very well located hotel. We had very good room on floor 10. On same floor is a nice pool All areas of hotel were clean and well maintained. Some breakfasts were very busy and staff appeared stretched to cope Staff generally were friendly and helpful but those in newly reopened executive lounge really standout for exceptional service. Would recommend hotel for Auckland stay

We stayed here for two nights during our stay in Auckland. The hotel is stunning post renovation. The lobby, lounge and breakfast area are all excellent. The room quality was top notch and we look forward to staying here during our next visit to Auckland. We are fully confident this hotel will become one of the top ranked hotels in Auckland once the review count increases accordingly.

We had a wonderful stay at the JW Marriott Auckland. Overall, I would rate the experience 4.5 out of 5 stars and honestly, very close to a full 5, thanks to the exceptional service. However, some minor details still can be improved which is e.g. to hand out the welcome drink to everyone by checking in. We had a lovely fresh renovated room on 10th floor without carpeted floor. On the day we arrived, the Executive Lounge had just opened, and Benjamin and his team did an absolutely fantastic job. Their warm hospitality, attention to detail, and genuine professionalism truly elevated our stay and made us feel incredibly welcome. The hotel itself is elegant and comfortable, with great amenities and a relaxing atmosphere, but it was Benjamin together with the team in the Executive Lounge that really stood out. They made our experience truly memorable.

From checkin which was quick and friendly to approved later checkout ,all reception staff were excellent.Ambience in lounge was very good and waiting staff very friendly and professional. Rooms well appointed.

JW Marriott Auckland we checked in with SAAD he was very nice and helpful.. It was four in the morning because our flight was three hours late. Saar went on to help us immensely during our stay. He was so kind and thoughtful took care of an issue so well and quickly for us really appreciate his kindness Leo, the concierge was so helpful to show us everything we needed to see in the day for the City Backland, he was kind and very knowledgeable of the best things for us to do since we only had one day. Breakfast was a little scatterbrained. The coffee was a bit weird and maybe they were just too busy to be of service when we went at 9:30 in the morning, but arriving early at seven the next day was much better and not so crazy. So go early. Bring your own Stevia. They had just opened up the executive lounge the day before we arrived and it was beautiful. Still getting some kinks out, but Benjamin was fantastic and helpful trying to make us happy and we appreciated him immensely The hotels location was fantastic. We could walk to the waterfront and all the great shopping on Queen Street right there. We took the cheeky Kiwi tour that was fantastic to Hobbiton and Rotourora. Adored that Tour and our driver Matt and he picked us up from the hotel, which is always a plus. Highly recommend this for your Auckland stay