Sofitel Auckland Viaduct Harbour

I am writing to express my sincere gratitude for the exceptional service I am currently receiving from 28th September 2026 to 03rd October 2026, during my stay at your beautiful property. As a Platinum member, I am always delighted by the Accor hospitality, but your team truly went above and beyond to make my time both pleasant and relaxing. First, I would like to say a special thank you for upgrading my room to the stunning Marina View. It made a wonderful difference to my stay and was deeply appreciated. I also want to highly commend your Concierge Careem for this professionalism, extensive knowledge, and attentiveness stood out remarkably. Additionally, my sincere thanks go to Alfredo at Club Millesime for doing a fantastic job and providing such great service. Last but certainly not least, please pass on my gratitude to the entire staff at Sofitel Auckland Viaduct Harbour, every interaction was a pleasure, and your collective dedication to excellence made my stay truly memorable. Thank you all once again. I look forward to returning soon. Warm regards, Trevor

The biggest issue with our stay was poor communication between departments. My friend had prepaid a substantial portion of our stay a month before we arrived. However, the receptionist could find no record of the payment at check-in. We were required to pay another full deposit by debit card, plus NZD 100 per night for incidentals. This included charges for room nights that had already been paid for. It took several days to resolve the issue with Billy at reception. Billy and Hibiki Omatsu were the highlights of our experience. Their help is the main reason I would consider returning to this hotel.

Look, they brand themselves as French chic, which you can certainly see the basis of. There are elements of the Sofitel style throughout, and the location is excellent, but unfortunately the Auckland property is starting to feel well past its best. Check in was fine, although it did take some time. If you haven’t stayed here before, finding the check in area isn’t particularly obvious either. The rooms are tired and feel pretty old. They are definitely in need of a makeover. Our room had a reasonable view, but unfortunately we were looking over a roof covered with rubbish and building materials, which certainly didn’t add to the experience. The Club Lounge was the biggest disappointment. The food was poor, the service was largely absent, and the coffee machine continually failed. When we asked for help, someone would come over, have a quick look, disappear, and then the same problem would happen again. For a hotel positioning itself as luxury, this really isn’t good enough. The Wellington Club Lounge is smaller but feels far more personal and better managed. Having experienced the Sofitel lounges in Sydney and Melbourne, which are genuinely impressive, Auckland has a lot it could learn from its sister properties. The staff themselves were good, and the valet service was excellent and very quick. Breakfast in the main restaurant was another let down. The buffet looked unappealing and the food was poor enough that we decided not to stay and eat there. For a hotel that expects guests to adhere to a smart casual dress code, you would expect the food to match that standard. Overall, the location is good and the hotel is perfectly fine, but it simply doesn’t feel like a luxury Sofitel anymore. Compared with other Sofitels we have stayed at in New Zealand and overseas, Auckland falls well short. For me, Sofitel Queenstown and Sofitel Wellington currently represent the brand much better in New Zealand. Auckland has the foundations of a great property, but it needs a significant refresh to bring it back to the standard you would expect from the Sofitel name.

The Father’s Day beer and BBQ lunch At La Maree The worst food I have ever had, the beef brisket, the ribs were tough and overcooked so badly- was not edible. The potato fries were cold /soggy we had to send them back and ask for fresh ones. The salads looked like they were made in advance, wilted & not appetising at all. The food was tasteless and not seasoned at all, so bad that we were left hungry. We left early - paid The price of $215 dollars 👎🏻👎🏻😬 leaving with an empty stomach 😲

Location to the Auckland Viaduct was great. We had access to the Club Millésime which was great for drinks and hot canapés at the end of the day. Staff were attentive and helpful. We did have a issue with the air conditioning in our room - it was noisy and at times didn’t seem to work.